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Sandals and Beaches Resorts – General Information

Sandals and Beaches Resorts – General Information


The online check-in captures important information such as reservation details, flight information, and special occasion dates.  Due to processing time, on-line check-in must be completed no later than 5 days prior to arrival.

For access to Sandals Online Check-in System visit:

For access to Beaches Online Check-in System visit:


What is the Dress Code for the Restaurants at Night?

Resort Casual Shorts or jeans, t–shirts or polo shirts. Swimwear must be covered. Shirts and footwear required.

Resort Evening Dress pants or jeans for men, long or short sleeve dress shirts (with or without collar). Dress shoes or elegant sandals. No shorts, t–shirts, sleeveless shirts or sneakers.


Do I Need to Bring an Electrical Adapter?

Don't worry about bringing an adapter - we provide 110 volts outlets in every room so plugging your electrical items will not be a problem. Please note that hairdryers are provided in every room, so you may leave that out of your packing list.


Can I Make Reservations for Dining or Onsite Activities Before I Travel?

Reservations for dining (most restaurants don't require reservations) can only be made once you arrive at the resort. However, reservations for many extras (such as spa treatments, private candlelight dinners, scuba courses, tours, etc.) can be made online.


Do the Resorts Have a Nurse on Property?

There is a Registered Nurse on the premises at every Sandals and Beaches (except Sandals Inn) with daily office hours. Her services are complimentary but there is a charge for medication and/or Doctor consultations should these be necessary.

Can the Resorts Accommodate Food Allergies?

You can rest assured that we'll will work very closely with you and our chef can ensure that the appropriate meals are available. Please provide us with you arrival date and booking number as well as your name and the resort at which you will be vacationing so that arrangements can be made for you to speak with the chef on arrival.


Credit Cards?

Our front desks will accept most major credit cards (MC, VISA and AMEX). We also accept traveler's checks. Upon check in, all guests will be asked to tender a credit card to activate their room folio. The purchase of optional services from the resort outlets will be done by signing all charges to the guest's room folio. Cash is not accepted at any of the revenue outlets.  However, if you are planning to travel off property for shopping and such, we recommend bring some cash along as some vendors do not accept credit cards or travelers checks. There are exchange bureaus at every Sandals Resort. All of the islands accept US dollars, but please note that you may receive change in the local currency. Additionally, you may want to carry small bills to tip luggage attendants at the airport and airport transfer drivers outside of the resort.

Are Beach Towels Provided by the Resort?

Yes, beach towels are provided by the resort.


What are the Transfer Times from the Airport to the Resort?

Montego Bay, Jamaica*                                                                               Castries, St. Lucia**

Sandals Montego Bay                       15 minutes                                        Sandals Halcyon                120 minutes

Sandals Royal Caribbean                  20 minutes                                        Sandals Grande St. Lucian 120 minutes

                                                                                                                    Sandals Regency St. Lucia 120 minutes

Ocho Rios, Jamaica*                                                                                     Nassau, Bahamas

Sandals Grande Riviera Ocho Rios  90 minutes                                        Sandals Royal Bahamian   15 minutes

Sandals Royal Plantation                 90 minutes                                        Exuma, Bahamas

Beaches Ocho Rios                            90 minutes                                        Sandals Emerald Bay         15 minutes

Negril, Jamaica*                                                                                            St. John’s, Antigua

Sandals Negril                                    75 minutes                                        Sandals Antigua                 20 minutes

Beaches Negril                                   75 minutes                                        St. Lawrence, Barbados

Whitehouse, Jamaica*                                                                        Sandals Barbados                     15 minutes

Sandals Whitehouse                         90 minutes                                        Providenciales, Turks & Caicos 

St. George’s, Grenada                                                                                  Beaches Turks & Caicos     15 minutes

Sandals LaSource                              5 minutes                                        


Transfer times are approximate and may vary with traffic / road condition. * Transfer times to all properties in Jamaica are based on arrival at Montego Bay International Airport (MBJ). Transfers to all Sandals Resorts in Jamaica are only included from MBJ. ** Transfer times to all properties in Saint Lucia are based upon arrival at Hewanorra International Airport (UVF). If flying into the closer airport (Vigie – SLU) then the transfer time to the properties is 15 – 20 minutes.


Sandals Resorts Stay at 1 Resort, Play at all Resorts on the island


St. Lucia Exchange Privileges  (Stay at 1, Play at 3)

You can take full advantage of the exchange privileges at all 3 of the glorious Sandals Resorts on the island and enjoy a stunning amount of amenities!  When you take advantage of the “Stay at 1, Play at 3” program, choose from an unbelievable 14+ gourmet restaurants, including the world-famous Pier Restaurant, suspended out over the sparkling emerald waters of the Caribbean. Golf to your heart’s content with absolutely no greens fees at the premier, award-winning course at Sandals La Toc St. Lucia Golf Resort & Spa. Experience three of the most pristine beaches in the tropics, 11+ pools (many with swim-up pool bars), 3 top-of-line watersports complexes, whirlpools, 2 full-service European spas, 4 state-of-the-art fitness centers, 3 nightclubs and 23 bars. 


Complimentary roundtrip transfers included between all three Sandals in St. Lucia, all located within minutes of each other.


  • Sandals Grande St. Lucian, Sandals Halcyon Beach, Sandals La Toc St. Lucia


Jamaica Exchange Privileges (Stay at 1, Play at all)

When you stay at any one of the spectacular resorts in Jamaica, you can take full advantage of the exchange privileges at all the Sandals Resorts on the island and enjoy a stunning amount of amenities!


  • Montego Bay: Sandals Montego Bay, Sandals Royal Caribbean
  • Ocho Rios: Sandals Grande Riviera Ocho Rios
  • Negril: Sandals Negril, Sandals Whitehouse

In Negril, transfers are not included and you must inquire upon arrival with the guest relations department regarding how to arrange exchange privileges. Sandals Negril and Sandals Whitehouse guests DO have full exchange privileges with Beaches Negril, however transfers are not included.




Laundry Facilities:

Yes. Tokens can be purchased at the Front Desk for use on washing machines.



Yes, baby cribs can be placed in your room upon request.


Height Requirements for Beaches Waterparks:
Pirates island height requirement: 42 inches (about 1 meter) tall for all children using water slides.



Our Kids Club provides certified nannies free of charge during operation hours. We have facilities for kids of all ages, from infants to teens. If you need the services of a nannie after the camp closes, arrangement can be made at the resort for an additional hourly cost.



Strollers rentals are available at all our resorts. Please contact the Kids Club at the resort for details.


Special Diet Requirements or Food Allergies:

Once your booking has been completed, send an email to with your booking number in the subject line. A representative will assist you, provide you with alternative menus and liaise with the resort on your behalf. Arrangements can be made for you to speak with the Head Chef upon arrival.


Baby Formula / Diapers

We highly recommend that you bring enough formula to last the entire vacation. However, should you run out, our giftshops stock a few varieties of baby formula which are available for purchase.  We recommend that you bring enough diapers to last the entire vacation. However, should you run out, diapers are available for sale at the resort's giftshop for an additional cost.


All information subject to change without notice. (4/2014)


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This page last updated on Octoer 23, 2014.
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