Sandals Whitehouse

The resort is great! Thanks for taking care of it for us. We have a nice corner room with a good view of the Dutch village. Unfortunately, they didn't upgrade us. John's going through "butler withdrawal" but I expect him to full recover! This is our favorite Sandals so far.

Regards,
Susan & John, OH

Sandals Negril

Thanks!! Wanted to follow up and thank you all there at Twinsburg for setting us up for my birthday trip in Feb. Thanks to you, we all were upgraded to the river suites which I have to say are the nicest accomodations I have ever experienced.. By far the best trip to date. Looking forward to our Summer trip to Dunns River.

Thanks again,
Don and Carla, WA

We had a wonderful time at the Sandals resort in St. Lucia for our wedding and honeymoon.

Beverly & Ralph

Oddly, the only issues that we did experience were with the concierge staff.  They were constantly mis-informed, and gave us incorrect information on several occasions, leading to some frustration.

Thanks again for helping us plan a much needed vacation in paradise!!!! Please keep us informed of any specials for this resort.

Steve & Heather, IL

Thank you so much for your services for our honeymoon! The Sandals Dunn's river resort in Jamaica is top notch in looks, atmosphere, and service. We were given a fabulous room with an ocean view balcony, and even a special turn down service with bottle of champagne one of our first nights there! They really did everything possible to make us completely happy, and the travel packet you provided made everything roll smoothly and without incident.

The bus ride to/from the resort should definitely be more emphasized when booking at this resort, as it seemed the entire bus was restless and worn down by the time we finally arrived. We would definitely choose a resort/island with closer proximity to an airport next time we travel. Also, our final plane ride from Charlotte to Pittsburgh did not allow us to sit together on the plane...though we had thought our receipts showed side-by-side seating assignments. Only a minor detail.

Overall, the trip was fantastic. We will definitely use your services again in the future! Thank you.

Tiffany & Matt

Ron and I also toured the other two Sandals, and thought the Regency was the most beautiful, but unfortunately it sustained the most damage.  The large swimming pool was completing full of water and had to be drained and cleaned.  It still was unusable when we departed on yesterday.  All the water activities were canceled.  The beach was essentially gone since the water was coming up to the stone wall and no room for a beach.  The other two pools were not effected due to their elevated distance from the ocean, so we enjoyed the rest of our stay utilizing those pools.  I am emailing you thinking you might be curious about the affect of the hurricane on St. Lucia. 

Thanks again for our nice vacation.  We enjoyed ourselves.

Mary & Ron

Amy, FL

Thanks again for everything. I will be sure to contact you when I return to share with you our experience.

Warmly,
Michelle, NJ

Thanks so much for your help, it is truly appreciated.

Mary Beth, NY

James, CA

In October of 2006, my family was scheduled to travel to Beaches Turks & Caicos for long awaited vacation.  Four days before we were scheduled to leave, my grandfather passed away.  The days following my grandfather's death were a blur, and I was not looking forward to trying to reschedule our trip.  Needless to say, my worries were unfounded.  I placed a telephone call to Dana at your office.  Dana immediately set in motion the efforts to reschedule our trip by one week, and told me not to worry about anything.  Dana truly stepped up to the plate, and truly helped my family by taking one burden off of our shoulders.

Your staff is amazing.  I continually recommend your company to all of my friends and associates, and look forward to working with your staff in the future.

Heather, IL

The kids had a wonderful time!  The accommodations were wonderful along with their butler service.  They got to relax and really enjoyed the food.  The only complaint they had was that the weather prevented them from snorkeling.  But other than that it was wonderful.  I have used you once before about 4 years ago when my oldest son went to Jamaica for his honeymoon.  They stayed at a Sandals Resort and had a great time also.

Thank you for your wonderful service!
Susan from Oklahoma

I look forward to continued assistance from your company and please know it is because of DANA.  If you have any special awards of letters, I would highly recommend and request DANA receive ALL of them.

Thanks again to DANA

Larry Biles

Thanks again for the wonderful service we have come to expect from Twinsburg Travel and Sandals Resorts.

Dave & Mary Jo

Hey
It was a great time ,the weather was good we had a day and a half of showers but the temperature was still warm. Alot of Tequila Volley Ball against the Mad Mexican .Our Butlers where this guy Adai a little Phillipain and Keisha both took great care of use.  Hooked us up by the pool and beach everyday with spots and a cooler full of anything from beer,water soda,champagene,red bull ect,be would bring us these hugh shrimp by the pool during the day .We went to the signature 
guest party which was also great and got our golden sandals .The butlers took care of everything from checking in  to checking out making all of our reservation for dinner , the irish pub ,the cabs I mean everything .We had actered dinner outside the room with tables,torches ,music ,everything. My daughter and her friend partyed with the entertainment crew until 2am everynight. They through the two of them a party the last night that went until 4.  My son picked up his dive license there by himself which was cool........It was really nice I kinda wish I didn't make it home .  The new village looks like its going to be a great spot also but its going to take a long time to complete . The whole trip was total VIP its like they all know.

Mike, NJ

Again THANKS,

Nora from NJ

We are already planning our trip back to Sandals Royal Caribbean for next year - and we've only been home for 2 days! 

Thanks again,

Adrian and Cherie, North Carolina

The flights/seats and assigned resort/rooms selected for us were all top notch.  We did not have ANY concerns during our trip.  Just a great relaxing time.

We will definitely work with your agency again for our next vacation.

Bob and Rita from KY

I must say Im really impressed with your agency.  You all seem to pitch in with each other, and help one another with the bookings and sending out information.  Thanks again for all the help in planning our vacation.

You all our GREAT!!!! We will certainly use you for our vacation needs.

Thanks again,
Amy in Florida

Hi Jason,

I just wanted to tell you how impressed I have been over the years I have dealt with your company for our Sandals and Beaches trips.  Two agents in particular have been extremely helpful, patient and quick to attend to every detail that I asked them to.  Jane Yarosh and Dana Kennedy are not just merely better than agents I have dealt with at other travel agencies, they are light years better!!  I have told them how much I appreciate their great service to customers and I just wanted to tell you, their manager, the same thing!!

I will always use Twinsburg for my travel needs because I know I will receive quality service and I will feel like my trips are not only special for me, but you as well!!

Thanks again,
Jim & Rose in Indiana

We had a wonderful trip to the Royal Caribbean, the weather was warm, and great ... hard to come home!
We did get upgraded to Concierge, but didn't quite figure it out until we were there a couple of days, we had some of the perks, but were missing some so we finally asked! It was great trip though! I liked being so close to the airport. 

Thanks again for putting together a great get-away, I am looking forward to the next one!

Julie and Ken, Illinois

Thank you for your help in setting up our trip to Sandals Dunns River.  We had a wonderful vacation.  In fact, we enjoyed it so much that we want to experience Sandals again.  (Antigua or Jamaica)

Thanks again,
Sid and Liz in California

Happy Holidays to all of you!! Thanks for booking yet another vacation for us!!

Carolyn in New Jersey

I just got back from my vacation & wanted to thank you for your help. I had a great time, the island (Turks & Caicos) is beautiful. Next time, I will go to an "adults only" resort, though.

Take care and happy holidays.
Andrea, Florida

Just wanted to thank you for all of your help with our return trip Sandals Whitehouse. In spite of the cool temperatures and overcast skies, we had a wonderful relaxing vacation.  Sandals honored our request for the French village and we were upgraded from the Deluxe category to the fourth floor (Grand Lux, I think). On top of the upgrade, they had a bottle chilled champagne waiting in our room upon arrival.

Thanks again,
Larry & Tammy Plesnicar

I tell people that our travel agent is the best in handling our trips and, they are shocked. I am assuming that their dealings with Expedia, or whoever they may use is not as rewarding.  I try to always spread the word of your excellent service, and discounts, to all our friends and business associates and hopefully it has gotten you some great referrals over the years. 

Once again we thank you from the bottom of our hearts.  You guys rock!

Be Excellent,
Greg Wild, IL

I just wanted to thank you both for the great service that you both provided to us and the wonderful vacation that we had at Beaches Turks & Caicos Resort.

Dana, I wanted to thank you so much for the great service that you provided with all the logistics and scheduling of our vacation, as well as the great vacation that we spent at Beaches-Turks & Caicos.  This is one of the first times that I have felt that I did not have to constantly follow up and research and do most of the work when contacting a travel agency.  You all were great at listening and undertstanding our needs, as well as following up and working with us so that we would get what we wanted and what we needed.  Not once did we feel pressured and we felt comfortable about every decision and our final destination.

Dana & Frederick: One of our biggest worries was the food situation, knowing that our son Patrick is highly allergic to so many food related things.  Even though I was assured that things would be taken care of and that the Executive Chef and his staff would work with me, I was a bit wary...however, the Executive Chef team really surpassed my, as well as my husband's, expectations in every way!!!  I have to say I was not worried once about the food contents and his allergies.  They took care of him in a great manner, and went out of their way to make sure that his food needs were taken care of, and there was not anything we were missing.  They even prepared special desserts and dough so that he did not have to miss out on baking with Cookie Monster!!!

My hat goes down, and I would like to give a special thank you to Executive Chef Assistant Junior Francis for the way he handled all of Patrick's food needs.  This, and him, is really what made our vacation perfect and stress free...and worth every penney.  Not only did he take care of his meals, but he did it with such charisma and made sure to follow up every time to make sure we did not need anything else. Not once did it make us feel like we were being a burden or that we could not consult or ask for anything in particular.

Thank you very much again to you and all of the Beaches staff, for being so kid friendly and for making this vacation so nice and unforgettable; I will make sure to always recommend Twinsburg Travel as well as Beaches Turks & Caicos to all of my friends and family.

Frederick, a couple other outstanding members of the Food and Beverages team that I would like to mention are: Anita & Xena, whom we met at Reflections as well as Giuseppe's, as well as Giuseppe from Giuseppe's restaurant.  Some of the shows and activity coordinators were also very friendly and up beat, great with the kids, and made you want to participate.

Frederick, I would really appreciate it if you could please forward this email to the Resort's General Manager, or provide me with his email address so I can contact him. 

Thank you again, and hope to be there again in the future.
Sincerely,
Denisse Stein

We just returned from our weddingmoon and it was incredible to say the least. You and your staff were wonderful to work with and you made the process so easy.  I'm already to book our 1 year Anniversary. LOL.  I want to visit them all now. 

Again, Thank you.
Michele, PA

Just wanted you to know we have arrived back from Turks & Caicos and the vacation was perfect.  Thank you so much for your recommendation of Beaches.  The resort was absolutely perfect for us.  I think it was only about 30% capacity and the weather was picture perfect too.

Just wanted you to know that American canceled our departure flight the night before we were supposed to leave.  They called at 6:30 pm and we were supposed to leave at 6 a.m. the next morning.  This put us in Providenciales at 10 pm the night of our first day of vacation.  I was so disappointed to say the least!  We were already supposed to be there by the time we left Dallas!

Because of the cancellation American let us have a flight back a day later than we were supposed to come home at no additional charge.  The amazing thing is we thought we would just take a chance and talk to the resort manager to see if we could spend an extra day since we missed our whole first day of vacation. At first they told us $680 for another night but after talking to Mr Christ (the resort general manager) he let us stay another day NO CHARGE! Can you believe it? So all worked out well.  Just thought you might like to know how nice they were.  We just took a chance to ask because we knew it wasn't Beaches fault we missed a whole day.  We just thought that courtesy they extended was so great.  We will definitely go back some day.

I just wanted to thank you again. It was perfect.  In this world everyone is so quick to complain and so slow to commend and it's always nice to hear a good word. I really appreciate your help. You are awesome.

Best Regards,
Patti & Guillermo, TX

A quick "Thank You" for your help with our vacation reservations.  We had an awesome time!!!!!! The Beaches Resort in Turks & Caicos is fabulous and gets better everytime we return, as hard as that is to believe.

We were treated like royalty and everything was just wonderful!!!  We can't wait to return.... thinking that maybe next year my entire family (18 of us) will head there to celebrate my parents 50th wedding anniversary, it would be grand! 

Thanks again!!!!
Michelle, NJ

Hi!  I traveled to Beaches Negril in late May and early June of this year and had a fabulous vacation!! Your travel agency was so wonderful to work with and made the experience of booking a vacation like this worth every penny!

Your very satisfied customer,
Joanie, TX

Thanks.... We had such a great time.  Hope we can get a group to go to Turks in the spring.  The Sesame Street characters were awesome.  Our son loved it. 

Thanks again for booking our travel.
Debra, MA

I just had to write and say thank you.  I recently came back from my trip to Sandals Whitehouse and we loved it.  Everything was perfect and we would not change a thing.  We can't stop talking about it.  Thanks for getting us the upgrades.

I will definitely continue to use Twinsburg Travel in the future as well as recommend you. Actually I have friends who recently booked with Twinsburg Travel.  Also, my in laws are looking to book Whitehouse in the near future, so I'll be in touch.

Thanks Again,
Shayla, NY NY

Thank You.  Everything went according to plan and turned out wonderful.  We had a great time and wished that we would have stayed longer.  The wedding could not have been more perfect.  The photos are beautiful.

Thanks again!
Monica, TX

Annette & I just returned from Royal Plantation and wanted to say Thank You for recommending such a great place! We were celebrating our 1st Wedding Anniversary - and it could not have been any better!  The service and staff were unbelievable. The food, the rooms and the beach
were awesome.  I have been to the Ritz-Carlton in St. Thomas and to Canneel Bay in St. John - this place is right up there with them.

Thank you so much for helping to make our special day that much better - once again you have proven that you are the best! 

Thanks again!!
Annette & Michael, NY

We just wanted you and Twinsburg Travel to know that our trip to Turks & Caicos May 26 - Jun 3, 2006 was Terrific!

All the arrangements could not have been better - and YOUR services outstanding.  We will certainly consider your services again for future trips and sing your praises to others. Great job!  Hats off and if you have been to Turk & Caicos - treat yourself.

Thank you very much.
Sharon O, PA

I am writing to tell you about the outstanding service we have received over the years from Jane.  She truly is an outstanding travel agent and goes out of her way to make our vacations wonderful.

Jane strives to unsure customer service and should be commended for her efforts.  She consistently makes our trips easy to plan, and is not frustrated by my never ending questions.  Planning a trip with a 2-year old can be difficult, but Jane takes much of the difficulty away.

Jane truly is a star employee. 

We look forward to planning many more vacations with her!!!
Heather Genck-Frank

We wanted you to know that Sandals Montego Bay was a good call!  The resort was much more than we expected!  We were upgraded to a beautiful view ocean front room! The resort was upbeat and full of energy. The beach was outstanding. 

Thanks again,
Paul and Deb, MA

How very thoughtful you are. What an unexpected surprise to be treated to our favorite restaurant.  You truly have shown that you really appreciate our business.  This act of kindness is much appreciated, but we feel that you demonstrate to us on a regular basis how much you care, just by always providing the absolute best for us. 

Thanks again to you all.
Fay and Danny, NC

Thank you so much for all of your help in booking our "Weddingmoon" at Beaches resort Turks & Caicos!  The trip was fabulous and the wedding was all I dreamed!  The resort was great & we want to return for an anniversary. (The whole group says they're coming along!)
Rumor has it they're building a Sandals next door. I've already recommended you to many people. 

We'll be calling you again soon!
Joe & Tracey NC

Trip to St Lucia was great. The resort was great. We were on the first floor on the bluff. The Steels were upgraded right next door.  The Bigleys were upgraded to the bluff but hey didnt have the butler service.

When we got to the airport we tried to neg. a helicopter ride we agreed before we got there no more than $600 for all of us. They would not budge from the $660 so by the time we were done with this guy we were the only ones left in the airport.  We bought all the beer the airport had plus made the cabbie stop a few bars on the way. The trip to the hotel was a great trip.  The hotel being under construction kept the crowd to a minimal.

We went to Halcyon to eat at the Pier and were shut out. I really didn't like that place. It was very dated.  People were getting bumped from the Grand to Halcyon. We went to the Grand one day and that's a great resort.  We ate at the London Pub. The food was great.

I made it into Castries for 6 hours while they were on a land sea tour.  We stopped along the road at a pork roast and then went to the fishing town for the street party. We had this drive robocope who took care of us and made sure we didn't get ripped off money wise.  He basically stayed with us like a guide.

And our Butler Don.... I could here this guy coming a mile away.  I think we tested him but man he was there in a second.  No matter where we were in the resort that cat would pop up with drinks, anything.  I really enjoyed the butler service and even though the bluff is a little more laid back then the main pool area I really liked it.

Thanks
Mike R, PA

Thank You ever so much for the gift certificate for dinner at Joseph's. That was a wonderful surprise.  We really appreciate that.  We will be enjoying our "dinner date" very soon.  Yes, We do deal with the Best Travel Agency!

Fondly,
Mary & Carl, NJ

Thanks for all your help on our Sandals trip to Jamaica.  We had a great time and can't wait to go again to another Sandals resort.  We really appreciated everything you did to transfer our Cancun vacation to Jamaica.  You made it very easy and stress free for us.  Our friends had a great time too.  We will be calling you again when we are ready for another all inclusive trip.

Nick & Cheri, IA

We just returned from our trip to Beaches Turks and Caicos.   I wanted to send a quick e-mail to thank you for your arrangements.  Besides getting the best price for our trip, your customer service skills were exemplary.  You responded to queries quickly and effectively, our documents were complete and we had no issues throughout our trip based on your arrangements.   Please pass this information on to your supervisor or I would be happy to forward this e-mail to them if you would provide their e-mail address.

The purpose of this e-mail is to let you know how much your kindness and work on our behalf was appreciated.  We will be using you again for other travel and will recommend your services to friends and family brave enough to venture to Beaches and other places.

Warm regards,
Mary Beth Clancy H

Well, once again we have to thank you for another wonderful anniversary trip!  Sandals Whitehouse was fantastic and we are so glad that we took your advice and didn't change our plans because of the reviews we were reading.

Everything was wonderful.  I'm not sure if I would do the Butler Service again ... didn't really need him, but would do it if that was the only way to get room service!  The resort is gorgeous and you can tell that it will only get better.

Beth from NM

We just wanted to express our thanks for your travel agency's assistance with our Beaches Turks & Caicos vacation!  We had a blast.  The resort is beautiful and offers great service, especially to people traveling with small children.

We did not have one worry or complaint.  In fact, thanks to your request, we were upgraded to the French Village rooms, which we enjoyed greatly.  We found out that we could also request a refrigerator for our room, so that will definitely be something we will do next time.

Thank you for your professional and outstanding service!
Cynthia, FL

Lisa and I would like to once again thank you folks for the terrific service that you provided our group of 36 travellers from Boston.  We chose to go back to Beaches Negril because we all had such a great time last year! Many months before the actual vacation your company worked closely and often with all of the families that made up our group. Often times you were there to answer question after question...after question (ha-ha). Each week that went by it seemed like a new family was calling you to book their trip. And through the entire process you found them the airfare and package they wanted. All of the documentation that was provided by Twinsburg was both timely and accurate. None of our group had any problems checking in at the airports or at the resort. We have been recommeding friends and neighbors to your company for over 4 years now and will continue to in the future. Thank you for making our vacation travel  easy and enjoyable. As much as we all love Beaches Negril and Jamaica, we are happy to hear that you will now be able to help us with other Caribbean destinations. We look forward to booking our next vacations with you.

Bob and  Family from MA

We had a nice time on our vacation, Web, Billy and I snorkeled almost every day, and I enjoyed that more than anything else.  The water is absolutely beautiful, and crystal clear. (Turks & Caicos)  The water was cool, but after 10 minutes you could get in, and at night it got very cool.  To many kids for us, but glade we did the trip.

Thank you,
Betsy and Webster, MD

My wife and I just returned from our first trip to the Sandals Grande St. Lucian. This was our 7th Sandals experience and by far the best. Twinsburg Travel did an outstanding job booking our trip.  We were contacted by Sandals the week prior to our vacation (a first) informing us they were expecting our arrival. At check in, we received a generous room upgrade. This was the only trip we have booked through Twinsburg and we are impressed.

John,  WV

Adrian and I wish to thank you so much for all of your efforts in getting our reservations finalized for our six night stay at Sandals Ocho Rios. Everything went exactly as planned and our March 5th wedding turned out perfect!

The resort is as beautiful as the website states.  We absolutely loved it and have recommended it to several of our friends.  Everyone we met in our seven day stay was more than accommodating to us, and we've never met such friendly people.  We're already planning on visiting other Caribbean islands and can't wait for the day when we go back to Jamaica.

Thanks again for all of your help.  You made our Wedding/Honeymoon trip enjoyable with all of your organization. You answered all of our questions we had along the way, and with all of the information you sent to us everything we according to plan.  We will contact you with any travel plans we may have in the future.

Sincerely,
Adrian & Cherie

Thank you for saving our vacation!  (Twinsburg Travel changed the clients from Air Jamaica airlines to American Airlines.  Air Jamaica was
cancelling some flights out of NY to the Caribbean.)

Dean & Mary NY

Just returned yesterday from Sandals Negril, wonderful time, thank you for booking this trip for us.

Catherine, C NJ

Monica and I had a great time at Sandals.

Michael H, NY

Thank you so much! I can't say how easy it has been to book this honeymoon with your company.  I can't say enough good things. Have a great day.

Ryan B.

Hi everyone at Twinsburg Travel!!! Hope you all had a nice Christmas!!

I just wanted to let you know our Twinsburg Travel sales agent that booked a trip for us to Sandals Grande St. Lucian this early December.  Our trip was WONDERFUL!!!!!!   We can't wait to go back.  Everything about this resort was fabulous. The food, the service, the rooms, the beach, pools, drinks, all of it was the best ever.  We got an upgrade one level to a beachfront honeymoon room and it was lovely.

The flights, customs, etc. went very smoothly.  The only thing, that 1.5 hour ride in the van from Hewanorra to the Grande. It was ok for like the first 1/2 hour, but then, well not much fun.  It was good though, on the way to the resort, to see the island, but one trip was enough. We will need to do the SLU next time!

Anyway, we just wanted to let you know how outstanding this trip was, and thank you all so much for arranging our trip with NO hitches!!  We will be contacting you again for December 2005 to go back there, so keep us in mind if you come across any super specials or flight deals!!!

Thank you again,
Nancy and Al

Hi ...We had a great vacation in Jamaica from Dec 17 to Dec 22!

Thanks,
Jim, TN

Our stay, Nov 19th - Nov 26th was all you said it would be. The upgrade was most appreciated.  So glad we had a conversation with you all before booking our holiday.

Jack & Terri , FL

Its Mike and Anette from New York.  We just got back from the Sandals Grande St. Lucian - it was awesome!  The place was beautiful, the staff and food were unbelievable. We were upgraded to a swim up concierge room!  It was a truly great vacation - thank you so much! It seems we were invited to every party that the resort had. Thank you again for helping us with a truly memorable vacation!

Sincerely,
Mike & Annette, NY

Good Morning... Twinsburg is a great company to work with.  This is our second time booking with you guys and I recommend you to everyone that asks!

Rodney, GA

Thank you once more for your excellent service.  Received all attachments and printed off OK.
Also thank you for requesting the upgrade and noting our anniversary celebration!

Sandra & Scott, UK

Much thanks to my travel agent at Twinsburg Travel for the amount of time they spent on the phone with airlines and Sandals (to get us the Signature Guest discount) while speaking to me on the phone quite a few times while we organized this trip.  My travel agent was great to work, answered all my questions, and did what was necessary to get me a fantastic deal on this vacation.  My agent is a great
asset to Twinsburg Travel.  Thanks Again.

Sincerely,
David J. (MA)

I just wanted to thank you and your staff for a wonderful experience in dealing with your company.  We had the best time at Sandals Montego Bay.  We have recommended using your travel agency to everyone we talk to.  My family and I will be repeat customers of your agency.  I can not rave about the experience enough.  My travel agent was excellent. She was patient and helpful.  We are already planning our next vacation and will definitely be using your services again.

Thank you again.
Corri & Robert

Just a quick note to let you know that your pitching for upgrades on our recent visit to Sandals Royal Bahamian yielded an ocean-view balcony on a concierge-level floor and two deliveries of chocolate-covered yummies.  Thanks SOOO much for your help!  We enjoyed them all tremendously.  Please keep us on your list for future specials at Sandals...and for Club Med, Iberostar
or any other higher-end all-inclusives with which you deal.

Regards,
Susan P

RE: THANK YOU SO VERY MUCH FOR EVERYTHING - ESPECIALLY FANTASTIC TRIPS
Shanda and I along with Mark and Gloria wanted to express to all of you our gratitude and appreciation for all of the great trips and perks we have received as a result of using Twinsburg Travel.

First and foremost, what incredible service you folks offer.  From the first trip that you booked for Shanda and I which was our Wedding in Nassau to the most recent trip to St. Lucia, Twinsburg Travel has been exceptional.  Your professionalism and customer service are unmatched.  All of the questions I have are returned quickly via phone or email.  Since booking through Twinsburg, Shanda and I as well as Mark and Gloria have always been upgraded, at times as many as 5 room types, we know this is because of you.  It is also the little things that Twinsburg Travel does, like have all of the hotel paperwork filled out.  We have had other guests checking in at the same time
sitting and filling out forms, while ours' is done.  That is attention to detail.  That is what makes your customer service unparalleled.

I can not say enough good things about you folks.  That is why, I have referred Mark and Gloria, Dominic and Mary (Cousin who honeymooned in St. Lucia a year or two ago), James B. and the newest member Ian T (he is going to Whitehouse with us).  Twinsburg Travel will always be bragged on by us.  We will continue to use you folks as we plan to increase our Sandals Trips to 2 a year.

We have enclosed a little gift, I will follow with pictures so you can put a face with the names. I hope you enjoy our little token of gratitude.  Thank you again, and please feel free to use this letter to promote your business it is the best by far.

Sincerely,

Jack and Shanda K
Mark and Gloria A
Texas

Enclosed:  T-shirt from the island of St. Lucia with our signatures on them and a note of thanks.

Dear Twinsburg,

I wanted to thank you for booking our trip to Sandals Royal Bahamian December of last year.  We had a fabulous time!  We got a very nice upgrade - we had booked a concierge room in the Manor block, and were placed in a concierge room in the Windsor (newer) block.  The room was fantastic - it was on the 6th floor, overlooked the ocean, and had a balcony.  It was the 1st time we had ever been upgraded at Sandals; thanks very much for that.

Some impressions about the resort:
first of all, the level of service was excellent.  I've found the service at the Royal Bahamian was exceptional all around- front desk, concierge, restaurant/bar, spa, housekeeping, and watersports staff all went out of their way to make sure guests were very well taken care of.  The concierge even sent a dessert tray to our room on our anniversary.  A special thank you goes to Sandra of the concierge staff - whenever we'd run into her, she'd ask how everything was and made sure we were having a great time.

The restaurants were very good.  We ate breakfast most days at Spices (buffet) and had the a la carte breakfast at Baccarat a couple of times.  Both were excellent.  For lunch, we generally ate at the beachside Royal Cafe, which was very good.  For dinner, we tried just about every restaurant except Cafe Goombay on the offshore island (more about that later). Of the restaurants, Baccarat was our favorite, followed closely by the Crystal Room.  We also enjoyed Kimonos and the beach barbecue at Spices.  The returning guests dinner was excellent -surf and turf! We were disappointed in Casanova - the food was OK, but not as good as the food in the other restaurants.

The biggest disappointment was one that could not be controlled by anyone - the weather.  Mind you, we still had a fantastic time - it's hard not to have a good time with pina colada in one hand and a good book in the other.  A cold front came through the Bahamas the day we arrived, and it was unseasonably cool for the Bahamas in early December.  The temperatures were in the mid-sixties for most of the week, and it was very windy.  The winds were 25-30 mph most of the week, which meant scuba trips were canceled and the boat to the offshore island
was not running.  I was only able to dive once, and we only made it to the offshore island once.  Cafe Goombay was closed because of weather the night we had reservations there.  We didn't do much swimming in the pools or the ocean because it was a bit chilly, but it was still nice to lounge on the beach.  I'm not complaining, and certainly don't fault the resort for not running scuba boats or shuttle boats for most of the week - it was certainly much too rough for boats.  I just wish it had been warmer.... sigh.  We did enjoy watching the snowstorms
back home on the Weather Channel, thought!  - it helped put things in perspective.  A bad weather day in the tropics is much better than being in snow.  The day before we left, the weather turned better, so we did get one good day by the pool and beach.  And we only had one day where it was rainy most of the day, so it could have been worse.

We found plenty to do, even with the weather conditions.  We went to Blue Lagoon Island and swam with the dolphins - that was the highlight of our trip.  On the day it rained, we walked to the casino (I broke even), and then went to the spa for massages.

Traveling to and from Nassau was a breeze.  We took nonstop flights. The flights both ways were on time, and the resort was close to the airport. On the day we arrived, we were at Sandals before noon :-).

Once again, thank you for booking our trip. We were very impressed with Twinsburg Travel and would book with you again in a heartbeat.

Best regards, Jan and Mike, IAD Area

Hi ... Everything was great and all went well.  The worst part was going out of NY are, but everyone LOVED the vacation.  They all also seemed to be pretty happy with their accommodations.  I think there was only one room change due to poor air conditioning, which isn't bad.
Thank you for all your help in making it such a success!  I have recommended you to a few other people as well as we have always had smooth sailing's. 

Thanks again!
Carla, NJ

I just turned to write to let you know how happy my boyfriend and I were with our trip to Sandals Grande St. Lucian.  From start to finish the trip was absolutely wonderful.  We were thrilled with our beautiful room with an ocean view (quite a surprise since we had booked the lowest category), the beautiful beach, the great food, everything!  Thank you so much for your help putting our trip together! We had already talked about returning to the Grande for our honeymoon! 

Thank you so much!
Aileen, NY

I wanted to thank you for all your help.  Sandals made our marriage special in every way and thank you for making sure things were in place.  The trip was great .. especially the marriage.

Larry and Janet

Thank you for doing a great job!  Just to let you know that our stay at the Sandals resort in St. Lucia was fabulous - they were able to upgrade our room, the service was excellent, and the beaches and facilities were wonderful!

Thank you so much!
Cathy

I am writing to say how extremely pleased we were with the honeymoon arrangements at Sandals you helped us make.  The whole thing went very smoothly.  Your information was well organized
and complete.

As you may recall, I was looking for a place that was 1) warm, 2) stress-free, and 3) on the beach.  It was every bit of that!  Thank you so much!

Jake

Can't tell you how much fun we had at Sandals Montego Bay this Reunion Week.  The only thing that would have made it better was to have you and your lovely there to enjoy it with us.  As you can see from the pictures, we didn't waste any time having fun.  The weather was good and we took advantage of it.  We had one day that was windy and we just hung out on the beach and went shopping.  Good medicine for the lack of good weather.  But like Jimmy Buffett says, "A bad day on vacation is better than a good day at work." We just want to thank you for taking such good care of us.  It's a real comfort to know that you look out for us.

The resort was in great shape and they were constantly working on it.  They had a trench dug from the Palms to OK Corral to put in a gas line for the new grill but I think it was to bury the misbehaving guests!!!!

Anyway, just want to thank you again.
Roger and Shellie

Hi!  I booked my family on a vacation to Beaches Boscobel and we had an awesome time.  All the accommodations were absolutely wonderful.  It was a very relaxing vacation which was very needed.  All the documents and everything was perfect.  There were no glitches at all.  So we just wanted to say thank you very much.

Thanks again,
Rob, Kim and Kaitlynn

Lisa and I would like to take a few moments to thank you for all of your time, effort and patience in dealing with all of us Stoneham, Massachusetts people.  We can only imagine that it is not easy to deal with such a diverse group of people with all kinds of questions and concerns.  But a wonderful job of making my entire party of 29 feel like they were the most important people you were dealing with.

We also appreciated some of the little 'extras' that you were able to accommodate for our party. Some of us had second thoughts about going to Negril after reading reviews on the internet.  You helped us to appreciate what Jamaica has to offer and, specifically, the Beaches Resort.  And we are glad that we took your advise and went on this vacation.  It helped us to know that you had been to the Beaches Resort
before.  Our entire party absolutely fell in love with all aspects of Jamaica.  Please do not hesitate to use us as references for prospective customers thinking about going to Beaches Negril.  Good luck and we will talk with you soon about next April. It looks like we will have even more people!!

Sincerely,
Bob & Lisa, MA

We just returned from our visit at Sandals at Negril that you planned for us.  Everything went off without a problem and we had a wonderful time.  Just wanted to say thank you for everything, and making it so easy online to book such a great vacation.

Sincerely, Julie

My wife and I wanted to thank you for your service in booking our trip this past week to the Beaches Resort in Turks and Caicos.  It was wonderful, warm and sunny all week.  We appreciated the upgrade that you arranged for us in our choice of rooms.

Thanks again for arranging a terrific trip!
Ron

Hi  ..  My work load is finally getting caught up after my return from Jamaica.  You were right, the place (Royal Plantation by Beaches) is incredible.  The trip from the airport was two hours (ughh) but I would definitely go back.  I don't know about spending $7,000 though, maybe for our free week which we will earn in two more visits.

A new highway is being built between Montego Bay and Ocho Rios so there were alot of detours and construction delays.  Other than that, the vacation couldn't have been better.  They even gave us the $300 spa credit.  It is by far the most luxurious Sandals we have ever been
to.  The food was fabulous also.  The staff was friendly and attentive.

I have a little story for you.  Halfway to the airport on our day of departure I realized my diamond tennis bracelet had fallen off, I had no idea where.  When we arrived at the airport we looked all over the van without success.  The driver lent me his cell phone and I called the resort to report the loss.  At the time they had no report of the bracelet being found but when I called back the following day to inquire they had found it.  They explained that since it was the weekend, it wouldn't ship out until Monday.  My bracelet arrived by FedEx before 10:00 am Tuesday morning.  Unbelievable!

Anyway, thanks for the recommendation.  I have already recommended your agency to friends.  This was my first experience booking a vacation online with an agent from out of state but I was very pleased with how smoothly everything went.

Debbie, MA

Thanks, much appreciated.  Also, as I mentioned to you previously on the telephone, I was very pleased with your service as a travel agent.. one of the best in terms of helpfulness and follow-through that I have experienced.

Best regards,
Mark from CT

Hi There... We utilized your services in December when we took our trip to Sandals Dunn's River.  We had a absolutely wonderful time and appreciated the promptness of your services and the complimentary room upgrade we received at the resort.

With the great price you provided to us, we were able to book on the Concierge level and enjoyed every minute of our vacation.  Despite having two tropical storms in the area when we were there, we had a wonderful and memorable honeymoon!!  Thank you!

Sarah, IA

We had a great time and a great Honeymoon trip.  Sandals Negril was awesome.  Sorry this is so late I had sent you a thank you but it was returned as lost mail.  Thanks for your help.  I will recommend you to all my friends and family, we hope to use you again soon.

Chris & Angela, MI

To Those at Twinsburg Travel,

I just wanted to extend a personal Thank You for all the quality service that was provided to me.  Thanks especially for helping me plan my honeymoon and answering my every question (and I asked a lot of questions).  I couldn't have asked for friendlier or more patient people.
I couldn't have done it without you.

Thanks Again,
Tony, FL

Hi ... I just wanted to apologize again for jumping the gun when we were put in a different building than we expected.  As it turned out, the room you had us upgraded to was perfect.  The southern end of the building, which I was hoping for, was next to a public park where guys were practicing for an upcoming motor cross race.  Our room was exactly halfway between that and the main pool (with its continuous
entertainment) over-looking the Caribbean Sea. Wow!

Thanks again for a great vacation!
Steve & Sandy  (Stayed at Sandals Grande St. Lucian Spa & Beach Resort)

We had a great time at Beaches Turks & Caicos!

Elyssa, NY

Thank you so much for all your help today!!! You made my day a whole lot easier and I appreciate everything!!! 

Kamie

Our tickets arrived on time and everything seems to be in order.  Thank you very much for your service.  This is my first online vacation order and it went well.  I will contact you when I return and let you know how it went.  Again my thanks to everyone who helped with the vacation I am sure it will be a good time.

Thomas, KS

We just returned from our trip to Beaches Negril.  We had a great time! Got exactly the rooms we were expecting and it worked out fabulously!  Despite the weather forecast which called for thunderstorms and rain chances, we had beautiful weather!  Talked with a bunch of people who stayed at Ocho Rios and THEY had rain..... five days of it!  We had two brief rains.... all between 4:00 and 5:00 p.m., when we were changing for dinner anyway!

Happy Holidays and hope you have a great 2004!
Rgds, Bill, KY

The trip was fantastic, they upgraded us to a great room.  We are ready to go back, hopefully soon.  Thank you for all your help.

Todd, WI

I wanted to let you know we had a great time in Jamaica as always! The flight was another experience though!  I think after hearing experience with Air Jamaica, we will be definitely trying that in the future!

Amy, MI

Thanks again for all of your help making this a wonderful vacation for the whole family.  We had a Great Time!

Donald, NJ

I just wanted to thank you for the great service!  I have been purchasing my Sandals vacations from another agency until I found you.  I take several vacations (4-5 day trips) a year as I can not be gone from the office for too long at one time.  After purchasing 2 Sandals vacations in the last year from the same Sandals specialist in New York, I began to feel like I was becoming a burden to her since I was always calling to try and put together another trip.  On this particular trip, she told me no air was available in fact. I went right to AirJamaica.com and bought tickets five minutes later.  I even checked back and the tickets were available online for over a week after I purchased mine.  This was unusual to me since I am a buyer, and typically won't call unless I have already decided to go for sure.  Unfortunately this was before I found you, since I'm sure there is better profit in the air vs. land (no worries, you'll get my air on the future trips).

I found your name (Twinsburg Travel) while reading about an award you received in my Sandals newsletter, so I decided to look you up on the web.  After speaking with the sales manager at your company I knew you would get my business since he was strait and to the point with me.  I received a prompt follow-up call shortly after the initial call to see what my thoughts were, that closed the deal.

I look forward to booking my 2004 trips with you.  I am planning to visit Sandals Grande St. Lucian and Sandals Antigua on two separate trips early in 2004.  I have sent many people on their way to Sandals after my visits and I will make sure they contact the sales staff at Twinsburg Travel so they can help them as well.

I received the booklets and confirmation yesterday and should have the tickets in the next day or so.  It's the small things that count.  I look forward to another great trip!  There is no substitute for great service!

Thanks!
Aaron, IN

Dear Management,

I want to say thank you and let you know what a jewel you have on your staff.  I was so worried about booking a trip on-line and I had so many questions and wanted to also get a good deal.  I have been planning a second honeymoon as I was sick the entire time on our first.  I am also disabled and needed to make sure I didn't have to walk very far if I am having a really bad pain day.  We ended up choosing Sandals Royal Caribbean in a Grande Luxe Beach Front so if I don't feel well I can relax on the patio and look at the beach and ocean.  My agent at Twinsburg Travel went to great lengths to make sure we could take this trip and accommodate my disabilities and nerves.

Twinsburg Travel is so lucky to have her, PLEASE let her know what a great job she is doing and how grateful my husband and I are to her for all her hard work and professionalism.  I can't wait to go!!!!!  My agent at Twinsburg Travel is wonderful and I am already sending her referrals!  Thanks to your company and a BIG THANKS TO MY SALES AGENT!!!!

Sincerely,
Tammy, MO

Hi  ..  We had a wonderful time at Sandals....what a great resort!  Food was fantastic... service excellent.  Couldn't have asked for better.... weather even held out.  Greatly appreciate all your assistance.

Thanks,
Marta, TX
(Above guests stayed at Sandals Royal Bahamian)

Hi,  Rose and I have returned from our 9 days at the Sandals Royal Bahamian and I'm happy to say everything was just great.  The staff of the resort were very friendly, courteous, and helpful.  They were a joy to meet and greet each day.  Your arrangements went without a hitch and everything you told us was accurate and complete.

Rose and I thank you for making the arrangements and for making possible a great vacation for us - one we'll treasure always.  Rose is as I write this - working on her Sandals album.  She says it must be done this week or it will languish with a couple of others for months.

Again thanks for your promptness and efficiency in making our Sandals arrangements - it was effortless and that's the way I like it - though that's not always the case, but I do appreciate it when it does happen.

Rose and Ed, TX

Hi ... We just returned from a wonderful vacation that we booked through you.  We stayed at Sandals Grande in St. Lucia.  We loved every minute of it (except the day we had to leave).  I just wanted to thank you for everything.  We are already looking into taking the kids to Beaches Turks & Caicos or Beaches Negril next summer. 

Thank You,
Mary & Greg, MA

Hi ... I wanted to thank you for making the arrangements for our vacation to Beaches Turks & Caicos. We had an excellent time!  We will definitely use you to book our next trip and will recommend you to our friends.  I only wish we could have stayed longer!

Regards,
Celia, GA

Hi !  We went to Sandals Ocho Rios & had a wonderful time!  Thanks for all of your help.

Cody, MS

Dear Twinsburg Travel
My husband and I returned from our second Honeymoon at SRC (Sandals Royal Caribbean) a few weeks ago.  It was a wonderful and much needed vacation.  I just wanted to drop a note to let you know what a wonderful time we had and thank you for the Jamaican Spice basket that we received as customers of Twinsburg Travel.

This was our third time to visit Sandals. The first time we went was for a "test drive your honeymoon" day trip to SRC in 2000.  We ended up winning the grand prize, an all expenses paid 8 days stay at the Sandals of our choice.  We chose Sandals Negril and stayed there for our honeymoon in June 2001.  It was great.  The grounds and the ocean and the diving were superb. The food was excellent and our room was fabulous.

This time we chose to go back to SRC. We wanted to avoid the 2 hour drive (now 1 hour 10 mins) to Negril from the MBJ airport. There were lots of planes flying overhead but not nearly as loud as they were when we visited Sandals Mo Bay. And, hey, no worries, Mon!  It's Jamaica, baby!

Immediately on our arrival I was singled out of the group and taken to the Concierge suite and given a three-level room upgrade for being a returning guest.  Our room had a balcony and you could see the ocean.  However, we met many first-timers who were also given upgrades.  Sandals does their best to make everyone as comfortable and happy as possible.  For example, THREE of our bags were misplaced by the airline (probably because my husband is an airline pilot and had crew tags on the bags).  We spent 45 minutes making a international call back to the States to figure out where the bags were.  Then Rui, the manager stepped in, handled it, and had our bags to us that same night.  He was exceptional.

Another great thing was the personalized Customer Service.  We met up with people that we had met on our other two trips, 2 and 3 years ago, who remembered us.  I just want to say that, whenever we return to Sandals, we will continue to use Twinsburg as our travel agent.

Sincerely,
Maria and Jon
Jeffersonville, IN

We got your documents and I will be mailing the form you sent me in a day or two.  Thanks for everything and excellent customer service.

Guess what !  I won the Sandals Signature Drink contest!!  I just found out yesterday.  They will be rolling out my concoction to all their resorts according to the SSG manager.

Thanks,
Rick, WA

I wanted to thank you for everything you did in booking our honeymoon.  Sandals was fabulous, and I would recommend it to anyone.  We
had the time of our lives.  Atlantis, however, be careful in the booking.  We were supposed to be in the Coral Tower and we were placed in a villa away from everything.  It took a lot of arguing to get back into the tower and get a king bed. (at the Atlantis that is)  The Atlantis is definitely not as accommodating as Sandals.  We had a wonderful time and just wanted to say thank you.

Tracie and Mitch, FL

Good Afternoon!  Continuing on in Larry's tradition, I wanted to thank you once again for all your help in my trip just completed to Sandals Royal Caribbean.

The trip was good, the people there -- as always -- were just wonderful.  We were introduced to Mr. Wilkie (GM) who couldn't have been nicer.  Everyone in the Concierge's Office was helpful but in particular, Pernell.  My daughters and I relaxed and spent much time on the beach.

Tina, IL

Thank you for sending us the reunion week schedule!  Your company has been awesome to work with.  I have to say I had reservations about using a company so far away, but so far I'm sold on your services!

Joanne, NY

This was the best vacation we have ever taken!  Thanks to Twinsburg Travel for all you have done!

Fawn, OH

Hi ... So sorry it has taken me so long to thank you for all you did for us this year, but things have been just so crazy and busy.  We had such a good time.  Jamaica is a great place to go.  The renewing of the vows went off perfectly and we really appreciate you setting all that up.  As usual you spoiled all of us again.  You know when we start talking about next year's plans, you'll be the first person we talk about.  Not sure yet, but we might do a Beaches with the kids, but one way or another we will be going away.  Thank You again and I really am sorry it took me so long to get back to you.

Joe, CT

Just wanted to let you know that my husband and myself really enjoyed the trip to Jamaica that you booked for us.  The Sandals Ocho Rios had overbooked so they sent us to Dunn's River instead - it was glorious.  Thank you for your help in booking our vacation.

Again thanks for all your help.
Ted and Elizabeth (Bobbie)

Thank you very much for your time and patience.  You have been extremely curious and professional.  I will refer Twinsburg Travel to anyone who may need your services.  Again, I would like to say thank you for making the planning of our honeymoon so easy.

Sincerely,
Brandon & Brandi, MI

Angie and I had a great trip with no problems along the way, weather was the best we have had in the 3 years of going, hot and sunny.  Thanks for arranging the trip for us, we will talk later this year for next trip, may try a Beaches with the kid.

Thanks,
Dave, IN

Trip to Jamaica 12/27/02 to 12/31/02 was great!  Everything went well, from flight, transfer to resort, Sandals Ocho Rios, to return trip.

NO PROBLEM  - MON !

Thank You, for an easy, problem free trip.  Our Son's wedding was beautiful!  Hope to return next year.

Larry & Mikey, NC

Thank you very much for sorting this out for us.  (late check-out of resort)  I can not praise Twinsburg Travel enough for the help you have provided.  I often hear about the service in the US being better and more customer focussed than here in the UK and on our few past trips to the States it has been better.  I can however honestly say that your service has been 100% better than anything else I have experienced from a travel agent before.  Thank You.  All we need to do now is pack!!!

Kind rgds and very best wishes.
Steven and Jane, UK

First of all, Tina and I would like to thank you and Twinsburg Travel for all your assistance in planning our vacation to St. Lucia.  As always, the travel arrangements that you did for us were perfect. You make it so easy for us to plan our vacations, and if we have any questions before we travel, we feel that we can call no matter how small the question.

It is a pleasure to work with you.  We now can look forward to our trip to Jamaica in April.  We really enjoyed our stay at the Grande, and hope to return in the future.  I will email some pictures when I get organized.  Again, thank you so much for all your assistance.

Sincerely,
Larry and Tina, Il
(See resort comments / review by Larry and Tina, below under Sandals Grand St. Lucian)

I am writing to say thanks for all your help in the booking of our week at Sandals and the information that you sent through.  Jane was in shock when I gave her the package with the voucher, video and SRC booklet, but is now getting used to the idea that we are going in just over a week.

I was a little apprehensive at first in booking via the US, but the cost was good and your service has been great and left me very happy to use you again.  Anyway, thanks again for all your help in setting up the holiday and in arranging surprise information for Jane.

Kind rgds
Steven, England

Wow - thank you so much for sharing the pictures of the Grande St. Lucian - We're counting down the days.  We received our tickets and brochures.  Loved the package you sent with the t-shirts.  Have already shared it with a co-worker who is going in February.

Thanks ever so much.  It's a pleasure to use your agency for our Sandal's travel needs.
Stephanie and JR

Thanks a ton!!  We did business with you based off a friend's recommendation and we are very glad we did.  We will definitely use Twinsburg for our further travel needs and will recommend you to our friends.

Thanks,
Bill, IL

Wow!  We finally got to go on our quick getaway to the Royal Caribbean, Jamaica!  As usual you guys got us spoiled...They did have the car waiting for us, but there was a lack of communication and they put us in the van...but that was fine with us as we were just happy to get there.

They did upgrade us to the Royal Suite! Thank you so much! Franklyn Eaton had already left for Sandals Antigua so we will see him in November.  Derek Meany, part of the Management Team, spoke very highly of you!  We told him we wouldn't book with anyone else!  I also gave your name and number to two other couples we met down there and they will probably call you for their trip next year to Beaches Turks & Caicos.  I'm just selling Twinsburg Travel!  Talk to you soon.

Sincerely,
Beth G. NM

Rick and I would like to thank you for helping us plan and organize our honeymoon to St. Lucia, July 1st - 11th.  We had a fantastic trip and the Sandals Resort was beautiful and had great service.  We have passed your name along to friends.  Keep up the great work!

Thank You,
Jessica & Rick

Thank You very much!  Please take note of the help I received from my sales agent at Twinsburg Travel!  She was so cheery and helpful and made this transaction (as last minute as it was) very simple for me.  I have around 200 employees working for me and wish they could all be as pleasant as she was.  Your company has earned my business thanks to my sales agent at your company!

Once again thank you for your assistance.
Michael

Thank you so much for all of your help with booking our honeymoon. We are really looking forward to it!  I wanted to let you know that we received our trip information a few days ago.  That was exciting!  It makes it feel more real now!

Tracy

Dear Twinsburg, Thanks for the great service!  This is the first time we have used your agency, and it's been great so far...

Kathy, NC

I just wanted to drop you a note and tell you that we are really glad to be using Twinsburg as our Sandals travel agent.  We could not imagine using any other travel agent.  Thank You! Twinsburg is the BEST!!!

Josh and Christa, OH
**
It was great to hear from you (via email) and we will take your advise and do the trips.  (Dolphin Swim) I am going to get in touch with the dolphin website as soon as possible.  I am sure that we will love Nassau.  We are looking forward to it.  Thanks again for all of your help with our 2 vacations.  We will keep Twinsburg on our list as a top priority.

Thanks Again,
Josh and Christa, OH

I just wanted to email you and thank you for helping me set up a wonderful honeymoon.  Our vacation at Sandals St. Lucia Resort was fabulous!  We really enjoyed it.  Thanks again for all of your help and hard work in arranging this for Jane & I.  We will definitely be visiting other Sandals resorts in the future and we look forward to working with you and Twinsburg Travel in setting up our next vacation.

Thanks again,
Jason, CO

Alice & I just got back from the Royal Bahamian.  It was great!  I swear that the room we had was the room featured in many of the pictures showing the Royal Windsor suites.  Did I mention that it was great?  Everyone at the Royal Bahamian was great!  The most friendly people we've ever met!  The food was great, the accommodations were great, the "returning Sandals Guest dinner" was great ... the whole trip was fantastic!  Thank you very much for all your efforts in having us "taken care of"!  Please tell your sales manager, Jason, that Sandals really took care of us!

Did I mention that we had an absolutely fantastic time at Sandals Royal Bahamian?  We're going back....but not until we visit St Lucia next year!

Rgds Bill & Alice (KY)

We just returned from Sandals Montego Bay, booked through Twinsburg, and just loved it.  My agent at Twinsburg Travel did a great job with the arrangements.

Thank You.
Jackie (NY)

Thank you - We are excited and lookin very forward to our trip.  You have been very helpful and everything has truly been a pleasure so far.  We have already referred one of our friends to your agency who are celebrating an anniversary next year and looking for a special trip. 

Thanks again!
Tammy, KY

Thank you!  Thank you for including so much wonderful information for our upcoming vacation!  You have been great!  I will pass along your contact information to any of my friends / co-workers that are interested in a Sandals vacation.

Thanks again for all of your help,
Tina, NY

Just to let you know that your service was great...we just got back from Sandals Negril, and loved it!  We are thinking of going to Sandals Antigua next year in February, and will definitely use your services again!

James, NJ

Thanks for everything...

You have truly made this travel experience a simple and fun one!  I hope to be able to use your services for my next vacation...

Have a great day!!!
Ingrid, FL

We are extremely excited about our trip and can't wait.  We received all of the travel documents and everything looks great.  Twinsburg and especially in our travel agent (name withheld) has been great to us both for this trip and for past trips.  If you've got an employee recognition program I would recommend her for the top of the list!  Give her a bonus, give her the employee of the year special parking spot, do whatever it takes to keep her!

Sincerely,
Bill & Alice, KY

We just returned from our wonderful vacation, and I wanted to thank you for your service. The resort, Sandals Negril Beach Resort & Spa was beautiful and we were upgraded to a honeymoon suite.  I will definitely recommend you to anyone I know that is booking a Sandals vacation, and I hope to be returning to a Sandals Soon.  Thank you again for your professional service.  I was a pleasure working with you.

Lyn, MA

I just wanted to drop you a note and thank you for taking care of our friends; Kelly Snodgrass and his new wife who just returned from Negril, and Vicki Carter and John Williams who are booked to Negril for their honeymoon in July.  They all have said they are impressed with your service and prices.

Carla and I have been getting a lot of inquiries lately about our trips.  Sandals has been running a lot of adds on TV and in the paper here lately, spurring some interest.  We have always appreciated your service and prices and would like to send more people your way.  If possible, could you throw some cards and/or brochures in the mail so we have something to give them when they ask.

Thanks,
Don & Carla, WA

Just wanted to drop you a note & say Thanks for taking care of all of our needs for our upcoming vacation.  We think Twinsburg is the best!!  We recommend you guys all the time.

Thanks,
Josh, OH

We all just wanted to thank you for all your efforts in organizing our vacation to Sandals Dunn's River.  That is a beautiful Sandals property and the staff there was great! Everyone was very happy and surprised with the room upgrades you got for us, again you out did yourself.
Anyway, we just wanted to express our appreciation to you for all your hard work.  Let's get started on next year, we all can't wait!!!

Yours Truly,
Joe, MA

Just got back from Dunn's River, and it exceeded my every expectation.  Thank you so much for the wonderful upgrade.  We truly  appreciated everything you did to make this such a "GREAT VACATION". The weather was great, the accommodations superb, and the service was the "Best of Sandals".  With that being said Marie and I are considering a family vacation with our 2 children to a "Beaches" resort, possibly as early as this summer.  Seeing that you haven't steered us wrong yet...

Sincerely,
Mike and Marie, MA

We had a wonderful time at Sandals St. Lucia.  The resort was beautiful; loved the expansion and the additional pool and restaurants.  Our flights were great too.  They originally put us in a room up in the hills; but it didn't have a balcony.  The room itself was beautiful. They were kind enough to move us down to the rooms overlooking the main pool area.  That was fine with us.

Karen and Randy had a wonderful time also.  I think next time they will definitely stay longer.
The Returning Guest Party was fun and I had an opportunity to meet Konrad Wagner, the General Manager. What a nice guy.

As Always, keep us posted on any specials or great deals that may come along.  you know I'm always interested.  Can't wait to go back!!

Thanks again for all your help.

Judy, NJ

My husband and I returned last evening from our first Bahamas vacation at Sandals Royal Bahamian. We had a lovely time and were very pleased with your travel agency and service.

Lisa, IL

I just finished booking our trip with Twinsburg Travel for May travel, and I just wanted to let everyone know how helpful and professional Twinsburg Travel is.  It was a pleasure booking our trip and are looking forward to our trip this May.  Thank You Twinsburg for making the booking so easy.

Patricia & Richard, NJ

My wife and I just returned from our Sandals vacation in Antigua.  Everything was great from the time we got there until we left.  We were pleasantly upgraded to a junior suite upon arrival and the location and the room could not have been better.  We were located steps from the main pool bar and just a few yards from the beach.  The days went by too fast and we had to return to the real world and back to work to save for next year.  Thanks again for all your help with the arrangements, and if things work out, we should be able to do business again in the near future.

Mark, IA

We would like to express our utmost appreciation to you for all your help in making our travel arrangements for our wedding and honeymoon at Sandals in Jamaica.  We had a wonderful time and the accommodations were absolutely superb.  We wore the T-shirts you sent us and thought we would send you a picture as a small moments from our trip.  Thank you so much again for your recommendation of the Dunn's River Sandals.

Sincerely,
Bruce , NJ

Hi - Just wanted to let you know what a great trip we had to the Bahamas.  The weather was great  (a little cloudy on Wednesday, but the other days were very warm and sunny).  The flights were also wonderful and I do like flying into Ohio on Delta - the airport was less crowded and we were on time both coming and going.  We were at the resort and with our first tropical drink by 1:00 pm on Saturday.

Neither us nor or friends got bumped out of our rooms, but we heard of many unhappy people that got bumped for 1-2 nights - I hope Sandals gets this problem resolved as it's not good for business.  Word from the bumped guests was that the other hotels did not measure up in any way to Sandals and they were extremely unhappy.

We stayed in the newer building and our friends had a room in the older building.  Our room was much nicer and bigger and had a great view of the pool.  Their room was OK, but was run-down and smelled musty.

Food and drink was wonderful as well - we got our money's worth everyday.  It was great having so many restaurant options as we did not get bored.  I could have easily stayed one more day, but with five year triplets, it's hard to find someone to watch them.

Thanks for all your help.  We had much, much better service from you then our friends had through their travel agency.  They were very disappointed in their travel agency's service and received more information from me via you then from their travel agent.

Take care,
Gretchen, Iowa

THANK YOU!!! THANK YOU!!! THANK YOU!!!

We can not thank you enough for taking such good care of us.  We just returned from Sandals, Ocho Rios, Jamaica.  My brother got married at the Sandals, Dunn's River, and everything was PERFECT.

Thank you for informing us about the "return guest", Signature guest discount.

Thank you for requesting the room upgrade for us.  We got the Concierge 5th Floor, honeymoon penthouse ocean view!!!

Thank you for sending us our tickets and info as soon as they were available.  We had no worries as to when we would receive them, compared to other people who only received them days in advance.

Thank you for checking up on us during our vacation.  We have already raved to our family and friends about you and I truly hope you get calls from them in the future when they plan their vacations.  We know we will!!!

God Bless You and THANK YOU from the bottom of our hearts!!!

Tambra & John, Bolingbrook, IL

We got back from vacationing at Sandals Royal Bahamian and wanted to tell you that we had another wonderful time!!  We met a lot of wonderful and fun people and discovered that you gave us the best price on our vacation!  Thanks for all your help and patience.  Hopefully we will be going to Sandals Antigua for Reunion Weekend in April.

Take Care,
Renee, CT

I just wanted you to know that everything worked out fine on our last trip to Sandals.  (Sandals Montego Bay) We did get the Room # requested - so thanks for your help with that.  The place was about 60% filled according to my friend in housekeeping (the management told us 90%).  Anyway, the place was a pleasure being sort of empty!!! More service for us!  I did compliment HP (Horace Peterkin) on how great the help was towards us.  They really went the "extra mile" to serve us.  Good weather added to the pleasure of the stay!

Mary & Carl, NJ

     ** Letter sent by: Mary & Carl / To: General Manager of Sandals Montego Bay, Horace Peterkin.

Carl and I wanted to let you know that our last visit to your property was the best ever.  There was something extra special about it and that was the staff.  I would compare this visit to a very special cake; the cake and the icing were of the finest quality and it was perfect, but there was an added touch- a glowing candle was all the extra special attention that all of your staff gave us.  Their smiles and greetings were very special this time.  They really went "the extra mile."  Please pass this on to them that we really appreciated all that they did for us.  It is because of them that we keep coming back!

Extra praises must be given to:
Chef, Alan Smith - who went out of his way to cook "the 8 of us" a real Jamaican dinner.

Klaus Peter - who made arrangements for this dinner and also for an anniversary cake for one couple in the group that was celebrating an anniversary.

Joan Waite and her staff - for putting the extra special touches on our room such as flowers on the bed very day.

Dawn Smith - for sending us a beautiful flower arrangement and making sure Carl and I were
well taken care of.

Parrow, on the Beach - for making sure I had a straight chair

John Thompson, at the Bar - for getting me two bottles of ginger wine.

I am counting the days until we come back... Again, Thank you to you and your staff.  That "Glowing Candle" made for a perfect vacation at the Flagship!!!!

Fondly,
Carl and Mary

As usual another wonderful stay at Sandals Royal Caribbean!  Actually got to see Butch Stewart.  Nice Man. We really enjoyed the resort.... very relaxing.... went to Montego Bay Sandals and was glad we didn't stay there because of the sounds of the planes! Laughed when all the staff would wave at the planes as they went over!

Anyway..... time to think about next year.  We met quite a lot of couples down at the Royal Caribbean and we also have some friends that we met at the Sandals Antigua and we have decided to go back to the Sandals Antigua Next November, and then we are up to our 70th FREE Stay!

Then we have already planned on where we want to go on Sandals!  The Royal Plantation in Ocho Rios.  We talked to some people who had just left there and they said it was the best of the best!

We did get our gold Sandals this year...look great with my tan!

Talk to you soon.
Jim & Beth, NM

We're back and had a great time.  The room was beautiful (Beaches Turks & Caicos) and we just loved the resort.  We'll be calling you again to book future trips to Beaches.  We also told everyone else to use Twinsburg Travel that we met on our vacation.

Thank you again.
Maria, NJ

Just wanted to let you know we had a great time As expected At Sandals MoBay!!!!!!  We had rain just about every evening but it was not to bad.... One day we went to the Appleton Rum Plantation......man was that neat we had to rent a cab for the day but it was a day we won't forget...  The tour was simple and then we got to taste 16 types of rums that they produce Whoaaaaaaaaaaaaaaa.  Yes, I did try all of them and still walked out of the place.... The ride to the Plantation took us 2 1/2 hours from Montego Bay but it was the country we never expected to see.  It was really an experience we will remember, and the Ravels........ Please recommend this trip to others if you get the chance or if you can go.....

Thanks,
Carol, PA

Just wanted to thank you for setting up a great trip. We had a wonderful time.
Thank you for all your help.

Carol & Rick, CA

Thanks for your help in booking our honeymoon.  It was a difficult decision and because it is such a "special" occassion, it was even more important to make the right choice.  Your advice and feedback was very helpful and I sincerely appreciate your honesty. 

Have a good one, and thanks again!
Cheryl, NV

Hi, I just wanted to tell you that I received our vacation items from your company.  I really appreciate your quick response to every facet of the vacation planning process.  I will be using Twinsburg Travel in the future!!  You are better than your competitor (name withheld from Twinsburg Travel), so far in every detail!

Jim, IN

To the professionals at Twinsburg:

I just wanted to send you a long-overdue thank you note for the wonderful honeymoon my husband and I experienced in July.  As an obsessive price-hound, I queried the internet, two brick-and-mortar-only travel agencies and a national travel services association for the best packages for our dream vacation.  As an especially demanding consumer (read: former New Yorker), I don't often have the experience of getting expectations exceeded.

However, from the pleasant, informative, and non-pushy booking, to the incredible surprise three-level upgrade, to actual "VIP" treatment, I was truly astounded.  Our Grande Luxe Oceanfront room at Sandals Montego Bay was breathtaking and only the activities, great food, and enthusiastic staff could have been enough to draw us out.  Our week was everything the brochures had promised . . . and you even added to that.  Thank you for a worry-free memorable experience.  P.S. Our parents are next.

Sincerely,
Marianne and Jim, CA

Dear Twinsburg Travel;

AWESOME Vacation!!  First, Thanks for all of your help.  Our Travel Agent at Twinsburg Travel was Great and we had the best room at Sandals Bahamas ! ! ! ! !  Thanks again.  You guys helped make my marriage memorable.

Shane, TN

I had such a great time I can't wait to go, again!  I just wanted to tell you how very much we enjoyed our trip to Sandals Dunn's River Falls.  We had an absolutely Fabulous time.  I would and have recommended this trip to anyone.  The service was impeccable.  We were treated like royalty.  I actually felt guilty about not tipping the staff.  Everyone was so accommodating.  There was so much to do! I just wish we had taken the opportunity to do more.  I would highly recommend the Dunn's River Falls and Chukka Cove Horseback Riding excursions.  We had so much fun.

Sincerely,
Roxanne, OH

I received my information and tickets today!  I just wanted to say Thank You for all of your help.  I was going to go with a local travel agency here in Charleston (Twinsburg Travel Withheld Name of Agency) but they weren't very efficient getting back to me, so I went with you all.  I am so happy that I did.  My travel agent at Twinsburg Travel as well as anyone that was involved were excellent!

Thank You Again and Again!
Jennifer,  WV

Just got back from Sandals Antigua. We had a great time!  Your tip about the Rondovals was perfect!  We got a beachfront, steps from the beach!  Had the best view of the sunset you can imagine.  We met a bunch of new folks, the water was beautiful, nice and calm, just fantastic!
Remembered my five servings of fruit per day; pineapple and rum, passion fruit and rum, coconut and rum............   The food was great!

The grand total of our "additional" charges was $1.00... what more can I ask for.  I'm sure you know this, but there are people who vacation exclusively at Sandals.  We met folks that have been to all ten of them.  I understand that the Sandals in the Bahamas and at St. Lucia are about the best.  Alice and I want to go to one of them sometime next year.  Keep your eye out for any "specials" that come about.

Thank you very much for treating me so personally, offering me the options that you did.  It was the best vacation we've ever had!  I'd like to put my vote in for you as the "Travel Agent of the Year"!

Thanks again!
Bill and Alice, KY

We had a WONDERFUL time in MoBay!  Like most, I was apprehensive.  Booking a vacation package found on the net?  Not likely.  Well, watch me eat crow.  Our travel agent was fantastic, returned phone calls and e-mails promptly, and even asked about my baby during subsequent conversations.  We had a great view, Concierge Service is 99.9% amazing.  Just keep in mind the phrase "soon come" for the other 01% :-)

We went for my birthday, which fell on Mother's Day, and to my utter amazement an impromptu birthday party materialized at the Pool Bar.  Imagine 60 strangers singing "Happy Birthday" at the direction of the bartenders not once -- but 4 times, because they weren't loud enough.  After that, we received Ultra VIP treatment!

We are already in the process of booking for same time, next year.  Upon our return, I am confident we will book for the following year.  We had such a great time I have been promiseda return trip each birthday!  Please keep up the great work and superior customer service.

PS. My husband took his cell phone and laptop, but didn't touch either while we were there!  I actually would have bet someone major money that he would at least "sneak" an e-mail to his employees here and there.  Glad I didn't . . .

Rahni & Sam D. , TX

Our travel agent we've talked with at Twinsburg Travel is a Great Person!!  Very Helpful!!  This is our first trip (this big) and our travel agent was very helpful and has answered all of my off the wall questions!!  We are pleased with your agency and our travel agent's kindness!

Thanks,
Tina & Jeff, MI

We have booked our November and December trips through Twinsburg.  They were excellent.  They even booked our seat numbers!  Thanks, again.

Nancy & Peter, MA

Now that we have returned to the real world, I wanted to take a minute to thank you for helping to make our week in Negril something that will always hold wonderful memories for us.  We spent many days trying to find a reasonable price so that friends and family could join
Rob and Liz for their special week in Negril.  I stumbled upon Twinsburg Travel through the internet and after calling Sandals to make sure you were a Sandals Specialist, we immediately booked our vacation.  I could find no other agency to come close to the savings that Twinsburg
provided!

My son was married there on April 24th and the 10 of us had a week that turned out even better than we had hoped.  So that we could stretch out our vacation to 8 nights / 9 days, we selected the basic "deluxe" rooms and you requested an upgrade.  As each of us entered our rooms to find beautiful four poster beds and doors that opened to the beach - we thought we were in heaven!  We realize that it's not always possible to get an upgrade but we were thrilled that it was available.

The people of Jamaica that worked at the resort have commitment to their guests that is truly genuine.  We hope we will never forget the many special people we met.  Only one example was a superb chef at Kimono's Restaurant who sang to us during dinner.  His name was Nigel and his desire to please and entertain through singing was so touching.  When we left that evening, we asked him to sing at Rob & Liz's wedding and he said he would be honored to join us.  It made the day complete!

I couldn't imagine a 9-day vacation where we would only leave the resort twice (once for horseback riding and once to go to dinner at the sister resort (Beaches), but we were having such a great time that we never thought about traveling anywhere.  The variety of food was great, the drinks were fabulous (certainly not watered down!) and you could get involved in as many activities as you wanted, or simply read a book in the hammock - all day long!  Again, I think the employees of Sandals Negril helped to make this a wonderful memory for us all!

PS - the bus ride from the airport gave us a chance to see Jamaica, the bus was in A-1 condition and the drivers were extremely careful.  To us, it was not the ride from hell that some people expressed.

We will return someday!

Name withheld, Traveled April 21 - 29, 2001

Hi ...  I just wanted to let you know that we had a great time.  this could definitely end up being an annual trip.  Thanks for all your help we really appreciated it.  I was upgraded, so I guess it paid off to be the group leader!

Jon, CA

Thank-you very much for your assistance with setting this up in a quick and painless manner.  Also thank-you for the VIP upgrade request.  We hope the trip goes as well as the arrangements did; we're really looking forward to it (by the way - it's snowing here AGAIN).

Alex & Linda, NJ

Just wanted to thank you for everything.  We did receive all of our tickets, brochures etc. that you sent.  We are getting very excited.  You made our reservation process hassle free.  You really did take care of everything.  I will send you a quick note when we return.  We can not wait to get married there.  We have heard nothing but great things.  We are hoping we get surprised with an upgraded room when we get there.

Thanks Again!!
Robin & Dino, CA

Thank You for all your help!!!!  We got the best Royal suite in the house!!!!  The trip you planned for us was our best ever!!!  We even got the private car back to the airport.  Next trip next year we will be booking through you.  We also gave your card to a couple we met from Chattanooga, who will be booking through you also.  Maybe a few others.

Thank you again!!!!
Jeni and Rick, NJ

We just wanted to pass on our thanks and say what a wonderful experience your agency made our visit to Sandals Montego Bay.  It was a four days we'll never forget.  Thanks to you folks we were upgraded free of charge to a wonderful ocean view room and pampered from the minute we arrived.  We enjoyed a stress free vacation that was worth every penny.

I was a little hesitant to book a trip through someone I found on the internet, but from now on we're sold on you guys.  We'll be sure to recommend you to all our friends and family.  Our Thanks to Twinsburg Travel for getting us great flights and prices!

Bob and Lori,  PA

You handled the arrangements for my husband and me to celebrate our birthdays at the Sandals Resort, Negril.  I enjoyed working with you and appreciate your willingness to make multiple changes in our itinerary without complaining.  Your prices were, in fact, the best we could find and I searched everywhere to do comparative shopping.  The resort was lovely and we had a fantastic room on the beach.  We were upgraded to the best room available as you said.  Thank you.  I would do business with Twinsburg Travel again because of you!

Elfreda,  IL

Wanted to say thanks for a job well done!  We recently returned from Sandals Ocho Rios after a 6 night stay (our 9th stay at a Sandals resort and our 8th at Ocho Rios).  Your arrangements were second to none!  We especially liked the royal treatment upon arrival (they sure were ready for us), and the prepaid departure tax was honored as you said.  We even liked the paperwork format your agency uses, everything was very accurate and easy to follow.  Twinsburg has officially become our travel agency!!!!

Thanks again for all your help.
Jere and Sandy, PA

The week of Jan 20-27 my husband and I traveled to Sandals Royal Bahamian.  I wanted to thank you for the way you handled our travel.  We received our lovely ocean view upgrade and all travel documents were in order.  If we travel to Beaches or Sandals again I will definitely contact you.

Thanks again,
Cindy, NC

I would like to thank you for a wonderful vacation!  My husband and I just returned for Sandals Royal Caribbean in Jamaica and it was the best vacation we have ever had!  Your travel agent was wonderful and went above and beyond to make our vacation the best it could be.  We would also like to thank you for the bottle of Champagne that was waiting for us when we arrived.  It was a wonderful surprise!

We have recommended you to many friends and will definitely use you again in the future!!!
Laurie and John, NH

Thank you very much for your time.  We booked today with Twinsburg Travel over the phone.  Your company provided us with wonderful service.

Thanks Again,
Tianna & Shawn, IN

Thank you so much for all you've done!  Edie can't wait to get on the plane & in the Bahamas.  Hopefully this will be the first of many trips we book thru you! 

Thanks Again,
Rick, FL

It was great talking with you!  Thanks for being such a big help.  Christa & I are really excited about St. Lucia and we are happy we chose Twinsburg Travel to coordinate our honeymoon.

Thanks Again,
Josh, OH

The surprise went over great.  I'll call you all again for his next surprise.  You guys were very helpful and should be complimented for your professionalism.

Thanks again,
Debi, NJ

Thanks for all of your help and for all the great advice!!!  I also wanted to let you know that we used Twinsburg Travel last year when Pete and I went to Sandals Negril.  Because of the great service we received then, we decided to book thru you again this year.  And, once again, I couldn't be more glad that we did.

Thanks!
Tara & Pete, IL