TWINSBURG TRAVEL (200)

Sandals WHITEHOUSE (5)

Sandals ROYAL BAHAMIAN Resort & Spa  ( 36 )

Sandals REGENCY ST. LUCIA Golf Resort & Spa  ( 19 )

Sandals GRANDE ST. LUCIAN Beach Resort & Spa  ( 8 )

Sandals HALCYON Beach St. Lucia  ( 3 )

Sandals Grande ANTIGUA Resort & Spa  ( 9 )

Sandals NEGRIL Beach Resort & Spa  ( 7 )

Sandals DUNN'S RIVER Golf Resort & Spa  ( 25 )

Sandals Grande OCHO RIOS Golf Resort  ( 12 )

Sandals MONTEGO BAY  ( 14 )

Sandals ROYAL CARIBBEAN  ( 3 )

Sandals INN  ( 1 )

Beaches TURKS & CAICOS Spa Resort  ( 26 )

Beaches NEGRIL  ( 11 )

Beaches Sandy Bay  ( 4 )

Beaches Boscobel Spa Resort & Golf Club  ( 2 )

ROYAL PLANTATION Resort  ( 4 )

HURRICANE HELP from TWINSBURG TRAVEL  ( 4 )

INTER-ISLAND JAMAICA FLIGHTS  ( 1 )

Other Resorts

Twinsburg Travel Testimonials

HI All --

I wanted to let you know we had a great time at Beaches.  Thanks for the
help making everything go very smoothly on the travel front.   If we
ever travel to another Beaches or Sandals, I'll be looking you up again.


If you want more detailed feedback or commentary about the resort, I'll
be happy to supply that as well.

Sincerely,


Sarah, NC

Sandals Whitehouse European Village & Spa
 

We had a wonderful time on our trip and thank Twinsburg Travel. Thank you for providing our arrangements!  In fact, we had such a good time, we would like to see if you could quote us another trip. Thanks again,   Mark and Stephanie Percifield

Thank you for a wonderful vacation everything went well had a great time. They upgraded us to the Duch village, we liked very much quite very nice. We were thinking we would like to go back again, and would like you to take care of our air, and resevertions. We think we would like to split up the vacation between two resorts, Sandals Negril, & Sandals Whitehouse 4 nights at Negril for some more entertament and shoping. and 6 nights at Whitehouse for relaxing.  Looking forward to doing business with you again!    Thank You,  Cheryl & Jerry

Thank You! Just wanted to thank you for all of your help with our return trip Sandals Whitehouse. In spite of the cool temperatures and overcast skies, we had a wonderful relaxing vacation.  Sandals honored our request for the French village and we were upgraded from the Deluxe category to the fourth floor (Grand Lux, I think). On top of the upgrade, they had a bottle chilled champagne waiting in our room upon arrival. Thanks again, Larry & Tammy Plesnicar

I just had to write and say thank you.  I recently came back from my trip to Sandals Whitehouse and we loved it.  Everything was perfect and we would not change a thing.  We can't stop talking about it.  Thanks for getting us the upgrades.  I will definitely continue to use Twinsburg Travel in the future as well as recommend you.  Actually I have friends who recently booked with Twinsburg Travel.  Also, my in laws are looking to book Whitehouse in the near future, so I'll be in touch. Thanks Again, Shayla, NY NY

Just a quick note to let you know that Whitehouse may be my new favorite Sandals! The entire experience was fabulous. The property is beautiful, the people were so friendly, the food was great. My only complaint is the biting flies.  You couldn't see or feel these insects but itchy red spots kept appearing out of nowhere, especially on the feet & legs leading me to conclude maybe something in the sand. Even so, I can't wait to go back.  The flies were a minor inconvenience. Take care Debbi, MA

Folks, Just thought we'd drop a line and let you know how the trip (4-11 Oct) went to Whitehouse.  First off, there were no issues regarding the booking - all went well.  We had some flight delays down and back - nothing too unusual.  The ride to and from the WH was fine - we can see why some might be frightened by the drive - if it's their first time to the islands or if the driver is a bit wild.  Our drivers were very good. Check-in went fairly smoothly.  One of our comments to the resort was that, since they rarely provide upgrades to SSG's, it would be nice if they at least greeted them with a "welcome back" upon arrival.  We anticipate there will be many comments from SSG's about the resort since we didn't run into anyone (and there were over 100 at the returning guest dinner) who was upgraded - or recognized as an SSG without bringing it up themselves prior to the dinner.  Might add here that the majority of SSG dinner attendees were in their 40's, 50's and 60's and had many nights.  We've discussed the Sandals/Beaches "target market" (25-35 age group) issue with managers a few times - generally noting that, while the company is rightfully looking toward the future, it's important to note that, often, the returnees seem to be the older group...Don't know if you've seen otherwise, but it's an interesting topic!  We did note that the younger group here were often true partiers - we guessed that many of them didn't make it to dinner several nights!  We do think that Sandals/Beaches does a fine job of accommodating varying age groups at all its resorts and this was no exception. Still on the SSG topic - we were able to obtain a refrigerator and, with some work, water, soda and beer to put in it.  Concierge was alternately graceful and a bit snippy about this.  We did mention this to the Sales Manager, who was appalled regarding the reluctance to provide additional water late in our stay and appeared anxious to discuss this with Concierge.  Needless to say, this fell into the "minor inconvenience" category for us. The facility looks great - there's a lot of work going on daily but you really had to look for it to notice it.  The weather wasn't always great during our stay and there was quite a lot of energy put into keeping the property up after storms.  One note, we met several elderly couples who had quite a time negotiating the relatively long walks from some of the villas and, most especially, the wet tiles.  Most of the surface is tiled throughout and it gets very slick in spots. We saw quite a few spills - but they were (luckily?) younger folks.  The distance from the French village to the main area should definitely be noted for those with any physical limitations.  We did not mind (except in the torrential downpours!) the walking but we are "walkers".  Suspect the slick tile problem will be a recurring theme in the future for this resort - it is inevitable that some people will slip and fall...They had us sign a liability waiver at check-in but signage would be more appropriate. The room was great - no maintenance issues. Service. We had the best maid service we've had in 10 visits to the chain.  Absolutely superior.  We found the restaurant service to be outstanding as well - faster and more attentive than any other visits aside from the Plantation. Quality of food.  On a par with most other resorts in the chain.  Some of our fellow traveler's were expecting 5 star - guess that's inevitable - but we were satisfied. Pastry shop.  The best we've seen anywhere.  Excellent food and service. Activities. Timing of some night entertainment is clearly geared toward the 20's crowd - there will most likely never be a time when we want to eat at 1100.  The talent show and bands were good.  They have an excellent violinist that we very much enjoyed as well. Water sports.  They had their work cut out for them with the storms.  They are understandably very conscious of safety issues.  A few seemed a bit more nervous than they needed to be but we assume this will calm down as the property matures.  (We've seen this before at new properties and acknowledge that the very last thing they want is any kind of incident in their first year).  We found the boat handlers competent and, again, very safety conscious. Spa.  Nice spa with very welcoming front desk staff.  Satisfactory service.  Not up to the outstanding category we've seen at some of the other resorts but that comes down to the individual therapists... Bar Staff.  Overall very consistent and outgoing.  There are a few that practice ignoring the newcomers routine but fewer than most other resorts in the chain.  Supply problems in this area were noted during our stay - they did not effect us, however. Overall, we found the staff to be very friendly and outgoing.  There seems to be mix of folks from the local area, outlying areas such as Mo Bay, and (mostly managers) those from other resorts.  Characteristic of Jeremy Jones' management style, our feedback was often solicited.  We did note that some appeared not quite sure how to handle it when they got it but felt this was to be expected - especially when training new staff.  It is to Mr Jones' credit that he sets this standard. Our thanks to you for arranging this trip for us.  We had a great time! Best Regards, John and Jan  (Walter)

Just this evening returned from a week at Whitehouse. The most beautiful setting in the world.  Colorful, scenic, peaceful, crystal clear waters from the sand outward.  The pastry shop was our favorite with chocolate covered fruits, etc.  It will be hard to re-enter reality. Don and Donna B. at twosrndr@bak.rr.com

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Sandals Grande St. Lucian Spa & Beach Resort
 

Paula and I returned from the Grande at St. Lucia. We had a wonderful time. The weather was better than last November. The staff went out of their way to celebrate my 60th birthday. What was interesting was how many people we met from the Regency felt much more positive about the atmosphere and the service at the Grande. Since we have been to both twice each we were surprised there was such a difference in what people said. For the 4th  trip, Marios at the Halcyon was by far the best restaurant. We had dinner with the new GM, Mr Anderson, and he was a wonderfully positive and gentle man. He really gets the Sandal's philosophy. In terms of an evaluation after 13 trips to different Sandals, we notice that management is consistently terrific.  The problems tend to be execution with some of the staff. The restaurant servers, bartenders, the playmakers for the most part are great. They have contracted out the housekeeping staff and that was noticeably not as good. There were things in our room that needed fixing and we just gave up even though we were offered a room change as it wasn't worth packing up. We look forward to Antigua for Paula's birthday in November. We always push the Select program and are great ambassadors for Sandals and Twinsburg. Thanks again for arranging the upgrades. Rob

The trip to the Grande was pretty nice thank you for the last minute service, I was able to get an upgrade to and ocean side room which was ok . I think the side with the smaller pool is alot nicer the the flower over there are awesome .The staff there meaning the managers where great ,I could have done without the barefoot by the sea ,and the place on the pier you can only eat there if you have a room with butler service . Or at and additional $150 .Over all a very nice place . Mike and Terry

St Lucia was gorgeous…and our Rondoval Suite at the Grande was the most amazing experience ever!!!  I felt like a real life princess (which I know I am anyway)!  We had a great time and everyone loved the rooms!!!  So, a big thank you for everything you did to help us….I do have to say I LOVED the Grande way more than the Regency….Thanks so much for your help! Tasha and Bill, MD

Hi everyone at Twinsburg Travel!!! Hope you all had a nice Christmas!!  I just wanted to let you know our Twinsburg Travel sales agent that booked a trip for us to Sandals Grande St. Lucian this early December.  Our trip was WONDERFUL!!!!!! We can't wait to go back.  Everything about this resort was fabulous. The food, the service, the rooms, the beach, pools, drinks, all of it was the best ever.  We got an upgrade one level to a beachfront honeymoon room and it was lovely. The flights, customs, etc. went very smoothly.  The only thing, that 1.5 hour ride in the van from Hewanorra to the Grande. It was ok for like the first 1/2 hour, but then, well not much fun.  It was good though, on the way to the resort, to see the island, but one trip was enough. We will need to do the SLU next time! Anyway, we just wanted to let you know how outstanding this trip was, and thank you all so much for arranging our trip with NO hitches!!  We will be contacting you again for December  to go back there, so keep us in mind if you come across any super specials or flight deals!!! Thank you again, Nancy and Al

Hello Its Mike and Anette from New York.  We just got back from the Sandals Grande St. Lucian - it was awesome!  The place was beautiful, the staff and food were unbelievable. We were upgraded to a swim up concierge room!  It was a truly great vacation - thank you so much! It seems we were invited to every party that the resort had.  Thank you again for helping us with a truly memorable vacation! Sincerely, Mike & Annette, NY

I just turned to write to let you know how happy my boyfriend and I were with our trip to Sandals Grande St. Lucian.  From start to finish the trip was absolutely wonderful.  We were thrilled with our beautiful room with an ocean view (quite a surprise since we had booked the lowest category), the beautiful beach, the great food, everything! Thank you so much for your help putting our trip together!  We had already talked about returning to the Grande for our honeymoon!  Thank you so much! Aileen, NY

Hi Just got back last night from Grande St Lucian - had a great time - the place was beautiful, staff, of course was great - Also got a good upgrade, the room was nice.  My wife and I gave your website to a few people after they heard you had pretty good prices for Sandals.  You will be hearing from us in the fall so we can book our next stay at Sandals.  We're not sure which one we will return to yet? Thanks again, Joanne & Ed, NY

Well, we just returned from the Grande St. Lucian and can't say enough great things about the resort! The place is awesome!! Beth & Jim, NM

Hi We just returned from a wonderful vacation that we booked through you.  We stayed at Sandals Grande in St. Lucia.  We loved every minute of it (except the day we had to leave).  I just wanted to thank you for everything.  We are already looking into taking the kids to Beaches Turks & Caicos or Beaches Negril next summer. Thank You, Mary & Greg, MA

WOW! We had a fabulous time.  Thanks for all of the help.  We need you to keep us on the list for all inclusive resorts--just like the Sandals Grande.  That place was gorgeous, the people were friendly and so accommodating.  The food was delicious, the sports fun and the whole trip just beyond our best expectations.  We got out of the NC just in time to miss the ice storm (little delay in Raleigh - but we got there).  The only problem was we did not stay long enough. Thanks for steering us to the Grande - it was by far the best Sandals in St. Lucia.  Seriously, keep us informed of any specials, any specials, any other resorts-all inclusive of that caliber.  We love the West Indies, but will try other places.  Again, thanks to all.  We had a blast. Jane and Paul Larry and Darlene NC

First of all, Tina and I would like to thank you and Twinsburg Travel for all your assistance in planning our vacation to St. Lucia.  As always, the travel arrangements that you did for us were perfect.  You make it so easy for us to plan our vacations, and if we have any questions before we travel, we feel that we can call no matter how small the question.  It is a pleasure to work with you.  We now can look forward to our trip to Jamaica in April. Also, I would like to give you some comments about the Sandals Grande St. Lucia Resort and Spa. Resort:  The resort was absolutely beautiful, and looks just like the pictures. Staff:    The staff were so friendly and helpful.  Always asking if we needed anything and if everything was alright. Room:   We stayed in the swim up pool room and being able to walk down three steps and into the pool meant that we spent a lot of time in the water.  They had two floats right on our patio so that we could float around the pool.  Most of the time there were very few people in the pool so that it felt that we had our own huge pool. The room was well decorated and well maintained. Bars: There were bars every where and for the most bar the drinks were consistent. Food: We had the opportunity to eat in all the restaurants.  We especially enjoyed Josephine's and the English Pub. The food in the restaurants were good to excellent.  The breakfast buffets at the Bay Side were good, the lunch buffets were for the most part good, but on some days the choices were a little strange. Room Service: Room service was great with a lot of choices. Concierge Service:  Concierge service was okay, but not at the level of the two other Sandals were we have stayed. I think the service will improve as they get more experience. Other:  The resort needs to improve communication to let guests know what is going on each day. There is no central point were daily activities are listed. Entertainment: The entertainment was very good. We really enjoyed our stay at the Grande, and hope to return in the future.  I will email some pictures when I get organized.  Again, thank you so much for all your assistance. Sincerely, Larry and Tina, IL

Sandals grande has some work yet.  You could clearly sense things weren't running as smoothly as other resorts due to its age: (Just Opened September 23, 2002) Food service was slow, Water sports was missing equipment, Bartenders were hit/miss,  BUT... we didn't care because we expected that stuff. The resort is ten times nicer / better / prettier than all other Sandals on the island.  The views are spectacular. Duncan

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Sandals Montego Bay
 

May 2008 We loved the resort and the butlers we had were super as far as resort stuff, but getting back to us on excursions that we had planned was a bit of a challenge -.....although they changed 3 times because one got sick, etc. They told us that they had upgraded us twice but the room we were in was exactly the one we had chosen - although we thought we were ocean front and not ocean view,.. we were.right next to the Swim up pool bar- which was EXTREMELY loud until very late in the night with people drunk and screaming...the weather was beautiful and we made great use of all of the amenities and the butlers treated us wonderfully... although, we thought tipping was included, you could tell it was certainly expected ... we did have a few issues ...the noisy bar and the fact that the docks / piers were all under construction right in front of our unit, so we had workers out in front of us pounding and building on the beach all day and back hoes driving up and down in front of you - even while you were laying in the sun and the fuel smell was so strong in the heat. The day of our wedding was really windy and they changed our wedding location at the last minute ... the girl really didn't want to work with us at all it seemed, the service was very nice, but for our reception instead of being on the lawn as it was suppose to be, they put us inside that Japanese Restaurant and all of our reception pictures were just terrible with a hideous red background ... we didn't even buy any of them... We had two excursions we wanted to do while we were there and we let the butler know as soon as we arrived ....deep sea fishing and the rip line tour .... We were told we were booked twice for fishing and were not - when we finally did get to go because of some of the weather, it was a boat for 6 and they booked it for 8 people - there wasn't enough room, there was no water or anything to drink, We felt bad for everyone else and shared our beer and water with them. (our butler had packed us a cooler & said she had packed lunch - but she forgot the food) and nobody had their own pole to fish with. In fact, as soon as one fish was group caught, the tour guide reeled all of the lines in and brought us back...we were suppose to be out from 12:30 - 4:30 but they brought us in at 3:00 - we were very disappointed after spending the $250. The rip line tour was totally awesome and everyone there was very nice. We made the best of it, but spending the kind of money we did, we did expect much better for our honeymoon - meaning, not being in a construction area next to a bunch of wild party people at the bar. I believe if we had been in the middle part of the building we were in, we probably wouldn't have heard the noise from the bar ... we loved the location of our room - just not the noise. Kelly, TN

We wanted you to know that Sandals Montego Bay was a good call!  The resort was much more than we expected!  We were upgraded to a beautiful view ocean front room! The resort was upbeat and full of energy. The beach was outstanding. Thanks again, Paul and Deb, MA

Can't tell you how much fun we had at Sandals Montego Bay this Reunion Week.  The only thing that would have made it better was to have you and your lovely there to enjoy it with us.  As you can see from the pictures, we didn't waste any time having fun.  The weather was good and we took advantage of it.  We had one day that was windy and we just hung out on the beach and went shopping.  Good medicine for the lack of good weather.  But like Jimmy Buffett says, "A bad day on vacation is better than a good day at work." We just want to thank you for taking such good care of us.  It's a real comfort to know that you look out for us.  The resort was in great shape and they were constantly working on it.  They had a trench dug from the Palms to OK Corral to put in a gas line for the new grill but I think it was to bury the misbehaving guests!!!! Anyway, just want to thank you again. Roger and Shellie

Just to let you know --- we had a great great time at the resort.  We would Highly Recommend it to anyone.  Thank you so much for all you did to make our Anniversary so special. God Bless, Wannette & Dale, TN

My fiancé and I headed off to Sandals Montego Bay, July 1, 2003, for our WeddingMoon.  Our sales agent at Twinsburg Travel was spectacular! She helped us in every imaginable way and even got us a free room upgrade to an EXECUTIVE SUITE!! The view was absolutely breathtaking!  The staff at SMB were all sooooo amazing!  Every single wish was granted!  There were even rose pedals, candles, a basket of fruit and a bowel of whipped cream in our suite after our wedding!! The ceremony was the most beautiful i've ever seen!! Every detail was soooo perfect!  The staff even made sure that I had a cold wipe before walking down the aisle to the gazebo!   If that wasn't enough, between every picture the photographer would wipe mine and my new hubby's face with wet wipes because it was about 98 degrees.  The grounds were beautiful, the rooms were picturesque, the tours were fabulous, and the staff were there for you and only you at all times! John and Danielle, NJ

I just wanted you to know that everything worked out fine on our last trip to Sandals.  (Sandals Montego Bay) We did get the Room # requested - so thanks for your help with that.  The place was about 60% filled according to my friend in housekeeping (the management told us 90%).  Anyway, the place was a pleasure being sort of empty!!! More service for us!  I did compliment HP (Horace Peterkin) on how great the help was towards us.  They really went the "extra mile" to serve us. Good weather added to the pleasure of the stay! Mary & Carl, NJ      ** Letter sent by: Mary & Carl / To: General Manager of Sandals Montego Bay, Horace Peterkin. Carl and I wanted to let you know that our last visit to your property was the best ever.  There was something extra special about it and that was the staff.  I would compare this visit to a very special cake; the cake and the icing were of the finest quality and it was perfect, but there was an added touch- a glowing candle was all the extra special attention that all of your staff gave us.  Their smiles and greetings were very special this time.  They really went "the extra mile."  Please pass this on to them that we really appreciated all that they did for us.  It is because of them that we keep coming back! Extra praises must be given to: Chef, Alan Smith - who went out of his way to cook "the 8 of us" a real Jamaican dinner. Klaus Peter - who made arrangements for this dinner and also for an anniversary cake for one couple in the group that was celebrating an anniversary. Joan Waite and her staff - for putting the extra special touches on our room such as flowers on the bed very day. Dawn Smith - for sending us a beautiful flower arrangement and making sure Carl and I were well taken care of. Parrow, on the Beach - for making sure I had a straight chair John Thompson, at the Bar - for getting me two bottles of ginger wine. I am counting the days until we come back... Again, Thank you to you and your staff.  That "Glowing Candle" made for a perfect vacation at the Flagship!!!! Fondly, Carl and Mary

Hi, Just wanted to let you know we had a great time As expected At Sandals MoBay!!!!!!  We had rain just about every evening but it was not to bad.... One day we went to the Appleton Rum Plantation......man was that neat we had to rent a cab for the day but it was a day we won't forget...  The tour was simple and then we got to taste 16 types of rums that they produce Whoaaaaaaaaaaaaaaa. Yes, I did try all of them and still walked out of the place....  The ride to the Plantation took us 2 1/2 hours from Montego Bay but it was the country we never expected to see.  It was really an experience we will remember, and the Ravels........ Please recommend this trip to others if you get the chance or if you can go..... Thanks, Carol, PA

To the professionals at Twinsburg: I just wanted to send you a long-overdue thank you note for the wonderful honeymoon my husband and I experienced in July.  As an obsessive price-hound, I queried the internet, two brick-and-mortar-only travel agencies and a national travel services association for the best packages for our dream vacation.  As an especially demanding consumer (read: former New Yorker), I don't often have the experience of getting expectations exceeded. However, from the pleasant, informative, and non-pushy booking, to the incredible surprise three-level upgrade, to actual "VIP" treatment, I was truly astounded.  Our Grande Luxe Oceanfront room at Sandals Montego Bay was breathtaking and only the activities, great food, and enthusiastic staff could have been enough to draw us out.  Our week was everything the brochures had promised . . . and you even added to that. Thank you for a worry-free memorable experience. P.S. Our parents are next. Sincerely, Marianne and Jim, CA

Just wanted to drop you a line and let you know we had a great trip to Mobay!!!!  I was a little scared of booking with you over the net. But everything turned out OK.  I have really spread the word on Twinsburg Travel and some have checked you out and are considering booking with you in the near future. Plus even down at Sandals, I talked you of you and a few said they would check you out in the future. We had a great week down there, only 20 minutes of early morning rain, and sun all week.  Man what a tan I got and my husband.  Good times snorkeling, glass bottom boating, going on the hobbie cat, and last but not least I kept my title as Beer Drinking Queen (for the 4th year).  I believe my friend Kerry and Shelia booked with you for next year at Mobay.  We are ready to go also but..... not til Nov.2001 Thanks again, Carol and Chuck mailto:LadyFF114@aol.com

Patrick and I had a wonderful vacation at Sandals Montego Bay.  Thank you so much for all of your help.  We met a lot of young couples like ourselves and we had so much fun playing volleyball, being in the beer drinking contest, reggae dance competition where we did make it to the finals!, etc. Thanks again, Debra, NJ

I just wanted you to know that Brett and I had a great time at Sandals, Montego Bay, Jamaica, on our honeymoon this past week.  We arrived home to NY last night.  Thank you for taking such good care of us. as everything from soup to nuts went smoothly. Natalie, NY

Wanted to let you know what a very special time we had at Sandals Montego Bay. Our room was beautiful and a perfect location, and or vow renewal was truly memorable! Thank you so much for your guidance, everything went smoothly. Thanks again, Michele

First, let me tell you what a wonderful job you did with all the arrangements.  Although we were not upgraded to a suite as we though we might be, the room was pretty good and it was beachfront. Also, thank you for all your efforts on our behalf straightening out the wedding vow renewal ceremonies.  After your efforts, everything went off without a hitch and beautifully, I might add.  Again, for this, thank you! The resort was beautiful and we had a wonderful, wonderful stay.  The food was superb, the beach was dynamite, and everything else was top notch in all regards.  We even had a chance to dine at the Bali Hai restaurant at the Sandals Royal Caribbean.  With very few exceptions, the people at the resort were very friendly and solicitous.  We are already talking of our next trip and have promised each other we will do this either every year or every other year. Jim & Judy, NH

(Sandals Resorts 10th Visit) I just wanted to take a minute to say thanks to Twinsburg Travel for all your help making our return trip to Sandals Mo Bay one of our best, everything went smooth from the airport pick up of our airline ticket's to the Cadillac that picked us up at the airport and took us to Sandals where we had one of the easiest check in of all our visits, they upgraded us to the Presidential Suite, and as far as I'm concerned it was the best one, we had a pool in front of our room the wet bar was great the room was first class all the way and the people in the concierge service made us feel like we were V.I.P's, Once again thanks for the really great vacation and I look forward to doing business with you in the future. Craig and Laurie, MI

Just a note of thanks for helping us book our honeymoon.  We got a great deal on a Presidential Suite and, upon arrival, discovered that we had been bumped to a Prime Minister Suite for the entire week.  The room was fantastic and the service is so good, you almost feel guilty at times.  Not for long though. Thanks again for the booking, I've already told several people who should be looking you up on the net soon. B Jason, WV

Hi, We recently returned from Sandals MO BAY.  We had a great time and wish we were back there, instead of shoveling snow. Thanks, Sue

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Sandals Royal Caribbean
 

We had a wonderful trip to the Royal Caribbean, the weather was warm, and great ... hard to come home! We did get upgraded to Concierge, but didn't quite figure it out until we were there a couple of days, we had some of the perks, but were missing some so we finally asked! It was great trip though! I liked being so close to the airport.  Thanks again for putting together a great get-away, I am looking forward to the next one! Julie and Ken, Illinois

As usual another wonderful stay at Sandals Royal Caribbean!  Actually got to see Butch Stewart.  Nice Man.  We really enjoyed the resort.... very relaxing.... went to Montego Bay Sandals and was glad we didn't stay there because of the sounds of the planes! Laughed when all the staff would wave at the planes as they went over!   Anyway..... time to think about next year.  We met quite a lot of couples down at the Royal Caribbean and we also have some friends that we met at the Sandals Antigua and we have decided to go back to the Sandals Antigua Next November, and then we are up to our 70th FREE Stay!  Then we have already planned on where we want to go on Sandals!  The Royal Plantation in Ocho Rios. We talked to some people who had just left there and they said it was the best of the best!  We did get our gold Sandals this year...look great with my tan! Talk to you soon. Jim & Beth, NM

Hi, Wanted to take a moment to give you some feedback. 1) Two years ago we went to Swept Away.   Missed the food and entertainment of Sandals, but stayed in the same level room we were in.  At Swept Away, however, the room offered privacy.  Evidently Sandals Negril (this time) was sold out - when we got there to the room on the "highway" we couldn't get an upgrade until evening 3.  At least the upgrade then afforded us a deck - but the noise from the construction (not at Sandals) vehicles (and honking) was horrendous.  It sounded like a bomb each time a truck drove by when they hit the bump.  Good thing we went to Sandals Royal Caribbean after - on evening 7 we finally got our first nite's sleep... I shared this with Sandals manager, Weston. He stated he's been lobbying for a "wall" to soundproof the buildings.  We were in the 5000 (what had been the conference space) room block.  The Honeymoon Block, too, has the same noise problem. 2) Moe and I agreed when we return that we'd like the 2000 or 3000 block- the new pink buildings are not only sheltered from the noise, but the rooms are beautiful. And, you know - the sunsets and beach are unmatched anywhere else on our favorite island. 3) Sandals Royal Caribbean was Royal.  As laid back as I remember. And it FAR exceeded Sandals Negril for service at every turn.  It's  hard to believe that they're both Sandal - the service at Sandals Negril was pretty lacking.  For example, there was never a night that we were offered a drink from the bar when we were dining.  So for Valentine's day we went to Xtabi.  Well worth the trip and the caves.  And it was nice to be serviced in  high fashion... 4) Re: water sports.  While Sandals Negril advertises having "more", we found many watersport staff and activities unavailable.  We snorkeled everyday  in each resort and sampled every other water activity - but found Montego's cave and fish much more abundant and spectacular. Besides, Royal's equipment - was always available and it was new (all of Sandals Negril's gear is in need of replacing).  At Sandals Royal Caribbean, the staff helpful and fun.  It was interesting - and a surprise - to walk away with feeling that Sandals Royal Caribbean far exceeded Sandals Negril in the water arena... 5) Only complaint about Sandals Royal Caribbean -  the rooms carpets need replacing.  We loved our room, our welcome, and privacy.  It was the perfect ending to our honeymoon. All in all - we'd do it again - the split stay was perfect.  I'd definitely do a different room (making damn certain that we get past "Oh, you don't have the Concierge Service, so you can't have that" bias) in Negril.  It's a huge difference. Connie

(Sandals 12 Times! Returing Guests) We just got back from 2 fabulous weeks in Jamaica. Our first week at Sandals Dunn's River couldn't have started any better.  Upon check-in, we received a letter from the Residence Manager, which said,"As special clients of Twinsburg Travel, we are upgrading you to a Penthouse Honeymoon Room"!!!  This was a 4 category room upgrade to concierge level.  I will fax you a copy of the letter.  We could hear the ocean crashing along the shoreline at night and had a beautiful balcony view from the 5th floor of the ocean and mountains. It got even better when we checked in a week later at Royal Caribbean where we were upgraded to the top of the line room - a Beachfront Royal Suite!  And it didn't end there.  They treated my husband and I to our own special lobster dinner  and then finished off a great vacation with a VIP ride to the airport in a beautiful Lincoln sedan. So, you can bet, we'll be booking our next vacation with Twinsburg Travel! Thanks again. Cyndi and Randy, TX

Just had to let you know what a wonderful vacation we had at our favorite Sandals, Royal Caribbean.  Mr. Hendricks was GREAT!  Upgraded us to Ocean Front, Living Room, King fourposter bed, 2 tv's, fully stocked bar with refrigerator, Balcony overlooking the spot where we were remarried in 1994.  Russ took 2nd in Valentine poetry contest (received more leather sandals and a bottle of champagne).  The bar was stocked with gin, vodka, wine, champagne, beer, and of course our favorite scotch with all varieties of mix. Also received our free tee shirts and Tia Maria.  Also received our "GOLD SANDALS" at returning guest party.  We will be working on our free trip.  KUDOS TO JASON!!!!!!  If you need recommendations have folks E-mail us. Joan and Russ Florida mailto:bazaar@sunco.com

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Sandals Negril Beach
 

We just returned from our visit at Sandals at Negril that you planned for us.  Everything went off without a problem and we had a wonderful time.  Just wanted to say thank you for everything, and making it so easy online to book such a great vacation. Sincerely, Julie

Hi, Wanted to take a moment to give you some feedback. 1) Two years ago we went to Swept Away.   Missed the food and entertainment of Sandals, but stayed in the same level room we were in.  At Swept Away, however, the room offered privacy.  Evidently Sandals Negril (this time) was sold out - when we got there to the room on the "highway" we couldn't get an upgrade until evening 3.  At least the upgrade then afforded us a deck - but the noise from the construction (not at Sandals) vehicles (and honking) was horrendous.  It sounded like a bomb each time a truck drove by when they hit the bump.  Good thing we went to Sandals Royal Caribbean after - on evening 7 we finally got our first nite's sleep... I shared this with Sandals manager, Weston.  He stated he's been lobbying for a "wall" to soundproof the buildings.  We were in the 5000 (what had been the conference space) room block.  The Honeymoon Block, too, has the same noise problem. 2) Moe and I agreed when we return that we'd like the 2000 or 3000 block- the new pink buildings are not only sheltered from the noise, but the rooms are beautiful. And, you know - the sunsets and beach are unmatched anywhere else on our favorite island. 3) Sandals Royal Caribbean was Royal.  As laid back as I remember. And it FAR exceeded Sandals Negril for service at every turn.  It's  hard to believe that they're both Sandal - the service at Sandals Negril was pretty lacking.  For example, there was never a night that we were offered a drink from the bar when we were dining.  So for Valentine's day we went to Xtabi.  Well worth the trip and the caves.  And it was nice to be serviced in high fashion... 4) Re: water sports.  While Sandals Negril advertises having "more", we found many watersport staff and activities unavailable.  We snorkeled everyday  in each resort and sampled every other water activity - but found Montego's cave and fish much more abundant and spectacular.  Besides, Royal's equipment - was always available and it was new (all of Sandals Negril's gear is in need of replacing).  At Sandals Royal Caribbean, the staff helpful and fun.  It was interesting - and a surprise - to walk away with feeling that Sandals Royal Caribbean far exceeded Sandals Negril in the water arena... 5) Only complaint about Sandals Royal Caribbean -  the rooms carpets need replacing.  We loved our room, our welcome, and privacy.  It was the perfect ending to our honeymoon. All in all - we'd do it again - the split stay was perfect.  I'd definitely do a different room (making damn certain that we get past "Oh, you don't have the Concierge Service, so you can't have that" bias) in Negril. It's a huge difference. Connieo

Thanks for your recent faxes with arrivals coming in.  As usual you are leading the way in the New Year and we thank you for the tremendous support.  Talk to you soon and we'll be taking care of your clients for you. Sincerely, Mr. Baldwin Powell, General Manager of Sandals Negril Beach Resort & Spa

Very belated thanks for your help with our reservations.  The customs immigration thing was most ridiculous, but other than that, Sandals was perfect!  Richard and I never even left the resort. We didn't realize that so many honeymoon couples would be there and as it turned out, Saturday the 14th of August, the Saturday before we traveled, was also our anniversary...of 23 years....so it was fun to share the same wedding date as most everyone else there.  We did not plan it that way.  The resort DID  upgrade us to the beachfront with balcony/patio as you had requested, and we were glad we had upgraded from the luxury room anyway.  The couples there who didn't spend a little more were not as happy with their rooms.  I would recommend that place anytime and we will plan to go back...just fly out of LA direct on Air Jamaica instead of the routing SF through Charlotte.  In fact, if you ever come across a super can't pass it up deal, let us know...Thanks again for your help with our reservations! Best regards, Ginny (and Richard), CA

Had a great time in Jamaica, again!  I'm not surprised though.  This being my third trip to Sandals, I've come to realize that ememplary treatment of the guest is the norm, not the exception.  As you recall, my brother-in-law and his girlfriend joined us for this trip an became engaged while they were there!  They had such a wonderful time they will never consider anything in the Caribbean other than Sandals again!  I know exactly what they are talking about...  Thanks again for the wonderful service.  I enjoy knowing that I never need to search all over for the best deal on my next Sandals vacation, I only need to call you! Marc & Tonya, Virginia

My husband & I want to Thank you for helping to make our Honeymoon perfect!!!  We just came back from our trip to Sandals in Negril, Jamaica which was GREAT!  Just as you had hoped, we were given  an upgrade to an ocean front room with a perfect view of the beach.  The room was situated in a more secluded part of the resort which we loved!  The resort was very nice and we took full advantage of all the water activities including scuba diving and water skiing.  We are so impressed with how smoothly our honeymoon vacation plans unfolded and hope others will take advantage of your agency!  We look forward to recommending Twinsburg Travel & Cruise to all of our newly engaged friends! Thank you again!! Amy & George, Virginia

Our trip was wonderful.  We didn't want to come home.  the service and food was terrific, can't wait to go again.  If any specials to any of the Sandals come along, let us know.  They upgraded us to a beachfront room!  (settled in for a wonderful vacation)  Can't say enough about it, it was better than we remembered.  You do need to warn people that the road over is a mess and they might want to fly the commuter plane over unless they like the scenery and excitement, it takes about 30-40 mins longer than usual because of construction. We will definitely go back. John and Mildred

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Sandals Grande Ocho Rios Golf Resort
 

WOW What a great place! Wanted to let you know we had a BLAST!!!!  We went on the Dunns River Fall Boat ride on the Cool Jazz. What a great time that was!  Looking forward to booking our next trip with you!!!!!!! Nora, NJ

We arrived at Sandals Ocho Rios Wednesday evening, had dinner, unpacked, and put all away.  Phone call at 6:50AM we had to pack up all, put in closet, and report to the ballroom by 7:30AM.  Spent entire Thursday there due to Hurricane Dennis threat.  Friday it poured. Saturday was beautiful and had great couples massage on pier.  Flew home Sunday.  The resort was very well run and the entire staff helped us to make the best of it.  We have a 3-day voucher and I want to know what may be possible for another trip to a Sandals resort.  We will be counting on you to again find us a good find us a good deal. Sharon S.

Adrian and I wish to thank you so much for all of your efforts in getting our reservations finalized for our six night stay at Sandals Ocho Rios. Everything went exactly as planned and our March 5th wedding turned out perfect!  The resort is as beautiful as the website states.  We absolutely loved it and have recommended it to several of our friends.  Everyone we met in our seven day stay was more than accommodating to us, and we've never met such friendly people.  We're already planning on visiting other Caribbean islands and can't wait for the day when we go back to Jamaica.  Thanks again for all of your help.  You made our Wedding/Honeymoon trip enjoyable with all of your organization.  You answered all of our questions we had along the way, and with all of the information you sent to us everything we according to plan.  We will contact you with any travel plans we may have in the future. Sincerely, Adrian & Cherie

We went to Sandals Ocho Rios & had a wonderful time!  Thanks for all of your help. Cody, MS

Trip to Jamaica 12/27/02 to 12/31/02 was great!  Everything went well, from flight, transfer to resort, Sandals Ocho Rios, to return trip.  NO PROBLEM  - MON !  Thank You, for an easy, problem free trip.  Our Son's wedding was beautiful!  Hope to return next year. Larry & Mikey, NC

THANK YOU!!! THANK YOU!!! THANK YOU!!!  We can not thank you enough for taking such good care of us.  We just returned from Sandals, Ocho Rios, Jamaica.  My brother got married at the Sandals, Dunn's River, and everything was PERFECT.  Thank you for informing us about the "return guest", Signature guest discount.  Thank you for requesting the room upgrade for us.  We got the Concierge 5th Floor, honeymoon penthouse ocean view!!!  Thank you for sending us our tickets and info as soon as they were available.  We had no worries as to when we would receive them, compared to other people who only received them days in advance.  Thank you for checking up on us during our vacation.  We have already raved to our family and friends about you and I truly hope you get calls from them in the future when they plan their vacations.  We know we will!!!  God Bless You and THANK YOU from the bottom of our hearts!!! Tambra & John, IL

I wanted to let you know what a wonderful time we had at Sandals Ocho Rios.  It was much more than we expected.  We had wonderful weather, the scenery was magnificent, the food was fabulous and the service was impeccable.  For some reason* we were bumped up to the Rivera building and had a fantastic ocean view room.  We though there was some kind of mistake so we didn't question anything.  All of our friends were in the Bamboo Grove and were intensely jealous. As it turned out, I did injure myself a couple of times and had to stay in bed one day, so the ocean view was certainly nice.   *Out of the group ... Linda & Frank were the only couple that booked over the internet with Twinsburg Travel.  Twinsburg Travel requests via fax to the resort that the clients are treated as VIP's and that they booked with a large company.  Sandals Resorts 2nd largest seller for Sandals Resort  Vacations is Twinsburg Travel.  We thought Air Jamaica ought to take out a couple of rows of seats, very tight fit for the big men in our group.  But, the flights were smooth which was an added plus for me since I don't like to fly.  Anyway, we have been recommending this vacation to everyone and would certainly recommend Twinsburg Travel as you did a great job for us. Thanks again, Linda & Frank, CA

My husband and I just got back from our Weddingmoon at Sandals Ocho Rios.  We loved the resort and our wedding was beautiful (plus I didn't have to do any of the arrangements).  The staff was very friendly and the resort is small enough where you start to know the staff by name after a few days.  We also visited Sandals Dunn's River and Sandals Montego Bay while were there, but Ocho Rios was the most romantic and laid back of the 3 resorts.  Since our plane was late in the evening we went to Montego Bay before leaving and they took care of all of our boarding, taxes and customs information there so once we got to the airport we could walk right on the plane without any hassle.  We are already looking forward to our next trip to a Sandals resort and to using Twinsburg Travel again.  Thanks to our travel agent at Twinsburg Travel for getting everything setup of us. Polly, IN

Chad and I had a wonderful time at Sandals Ocho Rios!  The Staff pampered us from the time we arrived... took care of all the details of our wedding...and the nature trails and ponds with waterfalls on the hotel grounds were so romantic!  Our wedding photos and video are perfect.  Upon arrival, we were upgraded to an ocean view room.  Thank you so much.  We would like to book the same hotel for January! Warm regards, Chad and Tami

We had a marvelous time at Sandals Ocho Rios.  I want to thank you for all your time and efforts. We received an upgrade to our room and were lucky enough to get an ocean view - absolutely breathtaking. You were a big help to us.  I'll not hesitate in using your travel agency again.  In fact, I've recommended your agency to several friends already.  Sandals Ocho Rios is paradise on earth.  The staff were truly helpful and friendly.  We had the vacation we had dreamed about. Thanks , Marshall and Lynn, Texas

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Sandals Dunn's River
 

Sandals Dunns River Thank you so much for your services for our honeymoon! The Sandals Dunn's river resort in Jamaica is top notch in looks, atmosphere, and service. We were given a fabulous room with an ocean view balcony, and even a special turn down service with bottle of champagne one of our first nights there! They really did everything possible to make us completely happy, and the travel packet you provided made everything roll smoothly and without incident. The bus ride to/from the resort should definitely be more emphasized when booking at this resort, as it seemed the entire bus was restless and worn down by the time we finally arrived. We would definitely choose a resort/island with closer proximity to an airport next time we travel. Also, our final plane ride from Charlotte to Pittsburgh did not allow us to sit together on the plane...though we had thought our receipts showed side-by-side seating assignments. Only a minor detail. Overall, the trip was fantastic. We will definitely use your services again in the future! Thank you. Tiffany & Matt

Thank you for your help in setting up our trip to Sandals Dunns River.  We had a wonderful vacation.  In fact, we enjoyed it so much that we want to experience Sandals again.  (Antigua or Jamaica) Thanks again, Sid and Liz in California

Hi Twinsburg Travel, I just wanted to let you know we had a fabulous time at Dunn's River. The staff there was the best so far. They upgraded us to a suite where both the living room and bedroom directly overlooked the ocean.  It was awesome. Thanks, Eileen

Hi There, We utilized your services in December when we took our trip to Sandals Dunn's River.  We had a absolutely wonderful time and appreciated the promptness of your services and the complimentary room upgrade we received at the resort.  With the great price you provided to us, we were able to book on the Concierge level and enjoyed every minute of our vacation.  Despite having two tropical storms in the area when we were there, we had a wonderful and memorable honeymoon!!  Thank you! Sarah, IA

I just wanted to thank you for suggesting Sandals Dunn's River in Jamaica for our vacation.  We LOVED Jamaica and the resort surpassed all of our expectations.  It was a week in heaven!!!! Lisa

Hi !  We just got back from Dunn's River Jamaica.  We absolutely loved it.  We want to go back already... well eventually.  What a fabulous resort!  The staff was awesome.  The pool was amazing.  This place rules ! ! ! ! ! !   ---  Thanks again! Jen & Chris, Farmingville, NY

We all just wanted to thank you for all your efforts in organizing our vacation to Sandals Dunn's River.  That is a beautiful Sandals property and the staff there was great!  Everyone was very happy and suprised with the room upgrades you got for us, again you out did yourself.  Anyway, we just wanted to express our appreciation to you for all your hard work.  Let's get started on next year, we all can't wait!!! Yours Truly, Joe, MA

Just got back from Dunn's River, and it exceeded my every expectation.  Thank you so much for the wonderful upgrade.  We truly appreciated everything you did to make this such a "GREAT VACATION".  The weather was great, the accommodations superb, and the service was the "Best of Sandals".  With that being said Marie and I are considering a family vacation with our 2 children to a "Beaches" resort, possibly as early as this summer.  Seeing that you haven't steered us wrong yet...  Sincerely, Mike and Marie, MA

We would like to express our utmost appreciation to you for all your help in making our travel arrangements for our wedding and honeymoon at Sandals in Jamaica.  We had a wonderful time and the accommodations were absolutely superb.  We wore the T-shirts you sent us and thought we would send you a picture as a small moments from our trip.  Thank you so much again for your recommendation of the Dunn's River Sandals. Sincerely, Mr. and Mrs.Pearson

I had such a great time I can't wait to go, again!  I just wanted to tell you how very much we enjoyed our trip to Sandals Dunn's River Falls.  We had an absolutely Fabulous time.  I would and have recommended this trip to anyone.  The service was impeccable.  We were treated like royalty.  I actually felt guilty about not tipping the staff.  Everyone was so accommodating.  There was so much to do! I just wish we had taken the opportunity to do more.  I would highly recommend the Dunn's River Falls and Chukka Cove Horseback Riding excursions.  We had so much fun. Sincerely, Roxanne, OH

I just wanted to let you know that our vacation from 23 May at Sandals Dunn's River Falls in Ocho Rios was wonderful!!  Oscar and I both loved the resort.  In fact, we were so impressed that we want to start planning our next Sandals vacation well in advance. Deborah & Oscar, VA

We just returned from Sandals Dunn's River.  It was our first Sandals experience and we loved it!  They have thought of everything!  And our travel arrangements made by you were perfect! Jeri, MI

Ray and I would just like to thank you for making our honeymoon so fantastic.  Our room was incredible with a mini bar and 24-hour room service.  We had a wonderful time!  The rate you had given us was the best out of all the other folks we met and we even had a nicer room. Our flights worked out nice as well.  We have no complaints - only good things to say about our trip and Twinsburg Travel. Thank you again!  Sincerely, Mr. & Mrs. Habel

Hi!  We just got back from our trip to Sandals Dunn's River.  It was fabulous! We were given the Penthouse Honeymoon room and the service at the resort was excellent.  In fact, my husband is a diabetic and he forgot, of all things, his insulin.  The resort got it for us with no problems. We could not get over how quiet and peaceful it was there. The entertainment was , also.  We climbed the falls and did the Chukka Cove beach ride which were so much fun.  We enjoyed the resort tremendously and plan to go back again.  Thanks for providing such a great trip! Karen

Joe and I want to thank you for recommending Sandals Dunn's River to us. We had an exceptional honeymoon, and the resort exceeded all of our expectations. We would also like to thank you for requesting us for an upgrade. The concierge room and its services were wonderful.  We both had the time of our life, and plan to return. Thanks again, and we look forward to working with you in the future. Sincerely, Erik

We received your thank you card today and we have to say that no the thank you is all ours.  Our Sandals experience was all we had hoped for and more.  The resort staff, food servers, bartenders, spa attendants, tour guides, and playmakers all treated us in a warm and friendly matter. On the bus to the resort we met a couple from Atlanta that had an interest in knowing how much everyone paid for their trip.  They were shocked to find out that we paid less for 7 days than they had paid for 6 days.  By the end of the week we were informed that the only people there who had a better deal was a couple that bought their trip at a charity auction.  Hope we were able to send some business your way.  And lastly as you suggested, we received an upgrade to a room on the 4th floor, center of the building, facing the ocean. Thanks again, Dale & Diane

Returning Guest Celebration!  We just returned from Sandals Dunn's River and we had a fabulous time!!!!!!!!!!  Thank you for arranging everything for us and making this wonderful vacation possible. Returning guest week is an awesome time to go back... they treat you like royalty. The upgrade to Concierge room was incredible. We will definitely go back to Sandals again and we will be contacting you for when we do!!!!!!!!!!  Twinsburg Travel was even recommended by Mr. Gray (Resident Manager at D.R.) You are indeed "Sandals Specialists!" Thanks again... Julie and Scott

Returning Guest Celebration!  Thank you so much for your help in arranging our trip, with the Ceaglske's, to Sandals Dunn's River.  We had such a great time, and we were thrilled when we were upgraded to Concierge Level. It was quite a surprise, and we are sure it had a lot to do with you!  Thanks again... We are looking forward to another trip...someday...and we will definitely contact you for the arrangements. Thanks, Shannon & Tom

(Sandals 12 Times! Returing Guests) We just got back from 2 fabulous weeks in Jamaica.  Our first week at Sandals Dunn's River couldn't have started any better. Upon check-in, we received a letter from the Residence Manager, which said, "As special clients of Twinsburg Travel, we are upgrading you to a Penthouse Honeymoon Room"!!!  This was a 4 category room upgrade to concierge level.  I will fax you a copy of the letter.  We could hear the ocean crashing along the shoreline at night and had a beautiful balcony view from the 5th floor of the ocean and mountains.  It got even better when we checked in a week later at Royal Caribbean where we were upgraded to the top of the line room - a Beachfront Royal Suite!  And it didn't end there.  They treated my husband and I to our own special lobster dinner  and then finished off a great vacation with a VIP ride to the airport in a beautiful Lincoln sedan.  So, you can bet, we'll be booking our next vacation with Twinsburg Travel! Thanks again. Cyndi and Randy, TX

We just wanted to let you know that you did a fantastic job with our honeymoon package and we will definitely be calling you from now on with all of our traveling needs.  Sandals Dunn's River was great and we had a blast.  I know you have been there before and your recommendation for this particular Sandals resort was right on the money.  We want to go again and I think I have a few others who will go with us next time.  The suite upgrade was available when we got there and they gave it to us.  You ARE the MAN!!!! Vincent & Patricia vinnyp@bellsouth.net

We had a wonderful time at Sandals Dunn's River.   We were upgraded from a Deluxe to a Luxury Oceanview.  The entire staff was exceptional and they went out of their way to accommodate us.  They were all friendly and the Rum flowed freely.  Our wedding went off without a hitch (except, I forgot to bring the rings!). Also. thanks for rebooking our trip at a lower cost than we had originally agreed upon.  It is service like that, that will keep us coming back to the Twinsburg Travel -Vacation Outlet Store. Kevin And Hope,GA

Good Morning!  We are back from a W O N D E R F U L seven days in Jamaica.  Thank you for suggesting DUNNS RIVER.  And thank you for the UPGRADE....  The place was perfect:  great room, great food, great, great, great. (did not enjoy the 20 mile bike ride though...) Harlan, North Carolina

Thank you for all of your help with our "Weddingmoon".  We had a wonderful time.  Dunn's River Resort was better than Ocho Rios Resort.  As soon as I get the china I will let you know the composition of the free gift.  I hope you have a happy holiday season. Louis & Roxanne, CA

I want to thank you for all your efforts and expertise in booking our stay at Sandals Dunn's River Resort.  It was beautiful, and was all that was promised and then some!  The staff was just great and because of your agency's reputation, we were upgraded in room category which we did not expect but were very happy to accept.  We plan to go to another Sandals resort as soon as we can and look forward to your help in choosing which one to visit. Sincerely, Lisa & Tom, Ohio

Just a little something to say "Thank You" for all your help in setting us up at Sandals Dunn's River. We are all looking foward to a week in the sun.  Hope you enjoy peanuts.  They are a major cash crop (along with tobacco) here in N.C. Harlan, NC

Just returned from our honeymoon at Dunn's River, and I felt compelled to express my gratitude for your help in making it happen!  My wife Maria (boy, that sounds strange) and I had spent the last 10 months planning every last detail for our (large) wedding with minimal assistance from anyone (her folks live in Seattle, mine in Rochester, N.Y., wedding held in Austin, Texas).  We were in dire need of a stress free, leisurely vacation.  Obviously, the threat of the pilot's strike didn't help matters, but I had complete confidence that you would do everything you could to make things work out. Of the dozens of people and businesses we dealt with in preparing for our wedding, y'all were one of three that clearly exceeded our expectations, and really defined exceptional customer service.  We have tolerated so many instances of poor customer service in our range of experiences with scores of photographers, hotels, bands, formal wear, etc., it became surprising to find an organization that actually MET our expectations, mush less exceeded.  Even the simplest of issues seemingly required 3 phone calls and 4 explanations. Several things stick in my mind that really made y'all stand out.  Right from the beginning. I really felt you did your best to offer us a very competitive package without a high-pressure sales pitch.  Even the insurance package was offered without much pressure.  I was particularly impressed with y'all promptly sending all the information priority mail, and providing return postage at a time when Maria and I felt like we were getting nickel and dimed for everything.  You were always easy to get in touch with, and kept me updated continuously. After witnessing CNN's report that Clinton had called off the strike, we were elated we had stuck it out with American Airlines.  I really appreciate your calm approach to the whole situation in our phone conversations.  American was kind enough to upgrade us to First Class all the way through to Jamaica, and refused to take my upgrade stickers.  We were even able to upgrade on one leg of the return flight.  Sandals-Dunn's River was absolutely stunning!  I don't think we would have been nearly as happy at Ocho Rios after visiting that property.  I'm glad you had persuaded me to choose Dunn's River over Ocho Rios.  We look forward to booking another Sandals vacation, but probably would be more interested in exploring the other islands before returning to Jamaica.  We will spread the good word in our dealings with y'all, and we are certainly eager to book with Twinsburg Travel again in the future. Please  include me on any mailing s list you may have for Sandals or cruise packages.  I wish you all the best in your business, and I'm certain your continued success will  be no accident. Best Regards, Warren, Texas

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Sandals Royal Bahamian
 

I wanted to let you know that we really enjoyed our trip to the Royal Bahamian for our free week. We did not receive a butler suite but our room was on the top floor of the Windsor building and we had a fantastic view of the sea. We met Michael, the general manager, and we spoke to him daily. He was always walking around the property and we wondered if he ever takes a day off. We also met Steffan, the food and beverage manager. He comped us to Gordon's restaurant on the pier and he also made sure my wife was served lobster for her birthday dinner. It is almost time to plan our next getaway so I will be in touch. Thank you for everything. John

We had a wonderful time in the Bahamas.  Thanks so much for helping to organize the trip. Maya from Canada (July 2008)

Craig and I had the best vacation at Sandals in the Bahamas. I have to say the first room they gave us was the pits but they upgraded us. The buttlers are the way to go!!! I met the head man for Unique Vacations and I talked you up.LOL! Thanks, Jen and Craig

We are back and had an awesome time!  Everything went perfect!  The hair and nails went well, the ceremony was beautiful, our flowers were beautiful, the reception was beautiful!  Thanks so much for all of your help over the last year an a half, helping us plan our wedding!  Thanks again for everything! Annie and Donn

I wanted to thank you again, and let you know we enjoyed our stay at Sandals in Nassau. There were a few minor problems, but nothing we let ruin our trip! The wedding and weather was beautiful. We would stay at this resort again, but probably upgrade. Reid and Chris were upgraded which I know you must of had something to do with, we greatly appreciate it. You will hear from us again, we look forward to working with you, and booking another trip to paradise. Len and Debbie, MI

We had an absolutely wonderful time.  We were upgraded to a fantastic room in the Windsor Block with a great view of the gardens, the pool and the ocean.  The room also had a fully stocked bar and refrigerator.  The restaurants were fantastic & the staff was first class.  We were at the Royal Bahamian for our first Sandals adventure in 1997.  The improvements since then make this one of our favorite Sandals resorts. Thanks again for the wonderful service we have come to expect from Twinsburg Travel and Sandals Resorts. Dave & Mary Jo

Sandals Royal Bahamian Resort The kids had a wonderful time!  The accommodations were wonderful along with their butler service.  They got to relax and really enjoyed the food.  The only complaint they had was that the weather prevented them from snorkeling.  But other than that it was wonderful.  I have used you once before about 4 years ago when my oldest son went to Jamaica for his honeymoon.  They stayed at a Sandals Resort and had a great time also. Thank you for your wonderful service! Susan from Oklahoma

Our stay, Nov 19th - Nov 26th was all you said it would be. The upgrade was most appreciated.  So glad we had a conversation with you all before booking our holiday. Jack & Terri , FL

Just a quick note to let you know that your pitching for upgrades on our recent visit to Sandals Royal Bahamian yielded an ocean-view balcony on a concierge-level floor and two deliveries of chocolate-covered yummies.  Thanks SOOO much for your help!  We enjoyed them all tremendously.  Please keep us on your list for future specials at Sandals...and for Club Med, Iberostar or any other higher-end all-inclusives with which you deal. Regards, Susan P

I wanted to thank you for booking our trip to Sandals Royal Bahamian December of last year.  We had a fabulous time!  We got a very nice upgrade - we had booked a concierge room in the Manor block, and were placed in a concierge room in the Windsor (newer) block.  The room was fantastic - it was on the 6th floor, overlooked the ocean, and had a balcony.  It was the 1st time we had ever been upgraded at Sandals; thanks very much for that. Some impressions about the resort: first of all, the level of service was excellent.  I've found the service at the Royal Bahamian was exceptional all around- front desk, concierge, restaurant/bar, spa, housekeeping, and watersports staff all went out of their way to make sure guests were very well taken care of.  The concierge even sent a dessert tray to our room on our anniversary.  A special thank you goes to Sandra of the concierge staff - whenever we'd run into her, she'd ask how everything was and made sure we were having a great time.  The restaurants were very good.  We ate breakfast most days at Spices (buffet) and had the a la carte breakfast at Baccarat a couple of times.  Both were excellent. For lunch, we generally ate at the beachside Royal Cafe, which was very good.  For dinner, we tried just about every restaurant except Cafe Goombay on the offshore island (more about that later). Of the restaurants, Baccarat was our favorite, followed closely by the Crystal Room.  We also enjoyed Kimonos and the beach barbecue at Spices.  The returning guests dinner was excellent -surf and turf! We were disappointed in Casanova - the food was OK, but not as good as the food in the other restaurants. The biggest disappointment was one that could not be controlled by anyone - the weather.  Mind you, we still had a fantastic time - it's hard not to have a good time with pina colada in one hand and a good book in the other. A cold front came through the Bahamas the day we arrived, and it was unseasonably cool for the Bahamas in early December.  The temperatures were in the mid-sixties for most of the week, and it was very windy.  The winds were 25-30 mph most of the week, which meant scuba trips were canceled and the boat to the offshore island was not running.  I was only able to dive once, and we only made it to the offshore island once.  Cafe Goombay was closed because of weather the night we had reservations there.  We didn't do much swimming in the pools or the ocean because it was a bit chilly, but it was still nice to lounge on the beach.  I'm not complaining, and certainly don't fault the resort for not running scuba boats or shuttle boats for most of the week - it was certainly much too rough for boats.  I just wish it had been warmer.... sigh.  We did enjoy watching the snowstorms back home on the Weather Channel, thought!  - it helped put things in perspective.  A bad weather day in the tropics is much better than being in snow.  The day before we left, the weather turned better, so we did get one good day by the pool and beach.  And we only had one day where it was rainy most of the day, so it could have been worse. We found plenty to do, even with the weather conditions.  We went to Blue Lagoon Island and swam with the dolphins - that was the highlight of our trip.  On the day it rained, we walked to the casino (I broke even), and then went to the spa for massages.  Traveling to and from Nassau was a breeze.  We took nonstop flights. The flights both ways were on time, and the resort was close to the airport. On the day we arrived, we were at Sandals before noon :-).  Once again, thank you for booking our trip. We were very impressed with Twinsburg Travel and would book with you again in a heartbeat. Best regards, Jan and Mike, IAD Area

I am writing this letter to supplement the questionnaire on our stay from November 11, 2003 to November 17, 2003.  I want you to know that we feel that this was the best vacation we ever had and want to acknowledge some of the staff at the Royal Bahamian staff that made this vacation this special.  We arrived late on the 11th and were put in a room that had serious problems.  That evening, we went to the Chiquita in Concierge Services and she called the manager who advised that we could go to the reception office in the morning and solve the problem.  The manager was not in by 10:30AM so another call was made and Mr. Ali Vain personally took the time to get involved and changed us to another room that was all we expected and more.  On Monday, our last full day, we were shown a watch at the Columbia Emeralds International sales desk at the "Meet the Managers Party" and my wife really wanted it, so went back to buy it and found that the sales personnel had left early.  We then went to the front entrance to try to catch the salesman and were advised by Gerren Bullard, your Doorman that he had not seem them.  He then, made phone calls to try and contact the sales people.  We then gave up on the watch and returned to our room and found a message that Gerren had, on his own, contacted the Columbia Emeralds store at the Atlantis and talked them into staying open until we could get there.  He then got a car, took us to the store at the Atlantis and brought us back, making it possible for my wife to get the watch she wanted.  This made the perfect end to the perfect vacation.  With people of this level of dedication to true total quality customer service, it is no wonder you have such an outstanding reputation at the Royal Bahamian.  Thank you and your staff (at the Royal Bahamian) for the wonderful vacation and you can count on our experience at the Royal Bahamian to be our story at every holiday function we go to this year and beyond. Sincerely, James, CO Thank you Twinsburg Travel for planning a wonderful vacation. You all did a great job.

Rose and I have returned from our 9 days at the Sandals Royal Bahamian and I'm happy to say everything was just great.  The staff of the resort were very friendly, courteous, and helpful.  They were a joy to meet and greet each day.  Your arrangements went without a hitch and everything you told us was accurate and complete.  Rose and I thank you for making the arrangements and for making possible a great vacation for us - one we'll treasure always.  Rose is as I write this - working on her Sandals album.  She says it must be done this week or it will languish with a couple of others for months.  Again thanks for your promptness and efficiency in making our Sandals arrangements - it was effortless and that's the way I like it - though that's not always the case, but I do appreciate it when it does happen. Rose and Ed, TX

Sorry it has taken me so long to finally write this letter, but THANK YOU so much for  recommending the Sandals Royal Bahamian!  Our wedding December 5th was wonderful, the most beautiful place I could imagine.  We were upgraded to the top suite and it was STUNNING!  The food was unbelievable at all the restaurants!  (except the one on the little island at lunch time) The grounds were spectacular, the grounds amazing!!  I want to go back for our first anniversary and I definitely want you to book it!  Maybe even sooner! It was definitely heaven on earth!!!!!!  Thanks again for making it all so easy! Leanna, AZ

I am certainly glad I found you in June!  You were able to find me an unbelievable price for Sandals Royal Bahamian for the first week of August, and we had an indescribably fabulous time!  Our room, a 2nd floor "Villa" with balcony and mini bar, was TOO PERFECT!! A massage at the Spa was HEAVENLY!  The food was spectacular! SCUBA was AWESOME!!!  We will remember this vacation for a LONG LONG time!! Thank you SO MUCH!! Donna

Alice & I just got back from the Royal Bahamian.  It was great!  I swear that the room we had was the room featured in many of the pictures showing the Royal Windsor suites.  Did I mention that it was great?  Everyone at the Royal Bahamian was great!  The most friendly people we've ever met!  The food was great, the accommodations were great, the "returning Sandals Guest dinner" was great ... the whole trip was fantastic!  Thank you very much for all your efforts in having us "taken care of"!  Please tell your sales manager, that Sandals really took care of us!  Did I mention that we had an absolutely fantastic time at Sandals Royal Bahamian?  We're going back....but not until we visit St Lucia next year! Rgds Bill & Alice (KY)

Just a short note on our recent trip to Sandals in the Bahamas. This was our first visit to a Sandals Resort but definitely not our last. Everything about the trip was perfect.  Short flight from Philly and once there Perfection.  Please keep Florence and I aware of any specials.  Will be celebrating our 25th Wedding Anniversary in June 2003. Thanks, Tom and Florence, NJ

My husband and I returned last evening from our first Bahamas vacation at Sandals Royal Bahamian. We had a lovely time and were very pleased with your travel agency and service. Lisa, IL

Hi - Just wanted to let you know what a great trip we had to the Bahamas.  The weather was great  (a little cloudy on Wednesday, but the other days were very warm and sunny).  The flights were also wonderful and I do like flying into Ohio on Delta - the airport was less crowded and we were on time both coming and going.  We were at the resort and with our first tropical drink by 1:00 pm on Saturday.  Neither us nor or friends got bumped out of our rooms, but we heard of many unhappy people that got bumped for 1-2 nights - I hope Sandals gets this problem resolved as it's not good for business.  Word from the bumped guests was that the other hotels did not measure up in any way to Sandals and they were extremely unhappy.  We stayed in the newer building and our friends had a room in the older building.  Our room was much nicer and bigger and had a great view of the pool.  Their room was OK, but was run-down and smelled musty.  Food and drink was wonderful as well - we got our money's worth everyday.  It was great having so many restaurant options as we did not get bored.  I could have easily stayed one more day, but with five year triplets, it's hard to find someone to watch them.  Thanks for all your help.  We had much, much better service from you then our friends had through their travel agency.  They were very disappointed in their travel agency's service and received more information from me via you then from their travel agent. Take care, Gretchen, Iowa

Just got back from Sandals Royal Bahamian Resort.  Fabulous Stay!  Got royal treatment and enjoyed everything.  Our grand finale' was the renewing of marriage vows after 25 years of marriage together.  Being at a couple's resort made a real difference for us, and it was more than we anticipated.  We would definitely go back again!  Thanks for helping us put it together in this tropical paradise! Henry & Lynn, IL

Writing you to say thank you for all of your help in our honeymoon.  I realized that I never got back to you after calling you on our first day in Nassau.  We went and checked out the other room and it was great.  The honeymoon was everything we hoped for and the upgrade was a definite bonus.  The only problem was that the 2 weeks went too fast.  Anyway, I look forward to trying some of the other Sandals locations and recommending them and you to people I know.  Will hopefully be doing business with you again soon. Thanks again, Scott & Cary, OR

I just wanted to say thank you and the Twinsburg Travel Staff for helping my husband and I have the honeymoon of our lifetime. Sandals in the Bahamas was absolutely wonderful (the resort, staff, atmosphere, the music).  I have a couple of friends who are getting married and I have referred them to this website.  We met a couple at the resort, they paid more for their stay of 6 nights/7 days then our 9 nights/10 days. This board really has some amazing savings.  P.S. Thanks for the upgrade. The Windsor hotel at the resort was wonderful. Thank you so-so much. Genzy, MA

I wanted to thank you for taking care of our vacation plans.  You requested an upgrade for us and we ended up on the sixth floor of the Windsor building with a great view off of the balcony.  We had a wonderful time and we even avoided Hurricane Debby!  I will keep your card and recommend Twinsburg Travel to my friends as they are thinking of going to Sandals.  We had a great time there and I'm sure we will return. Thanks again! Sincerely; Linda and Jason - Pittsburgh, PA

Great trip to the Bahamas.  Everything was perfect!  Flights were on time, and the Sandals Resort was great.  Thank you again!  I would sure use you again for our next trip.  Kathleen and Maurice, IL

Just wanted to let you know we had a great time at Sandals Royal Bahamian.  The room you got us was wonderful... great views. Thank you so much for all of your efforts in making this trip a great one.  Talk to you soon. Judy, NJ

Returning Guest Celebration!  Just a short note to thank you for helping us plan our GREAT trip to the Royal Bahamian. We appreciated the room upgrade.  Even though you emailed us that the GM could not make reservations for us, on arrival there was a letter indicating the reservations to all the restaurants we wanted. The evening beach party was the best as the last time it was rained out.  If you could put pressure on them to enlarge and upgrade there exercise equipment I am sure most people will be appreciative. The staff was very courteous and attentive. They even celebrated my 51st birthday which was the same day as the managers cocktail party.  We hope to be in touch when we make our next trip plans. Thanks again! Rob Schannon P.S. We noticed a few other couples with Twinsburg Travel t-shirts. We even met a couple who live in the next town from Twinsburg and they used a Houston based travel agent. I gave Twinsburg Travel's name to a fair number of people.

Thanks for making our 25th Wedding Anniversary the best ever!!!!  I can't tell you how wonderful the trip was.  I talked to one of our clients the other night and I told her that of all the Sandals resorts we've been to that the Royal Bahamian is the Best of the Best! It is such a romantic place to get married. Take care! Beth & James, NM

We just wanted to thank you for helping us get to Sandals Royal Bahamian...we just came back and had a great time!!  We received a fabulous room upgrade with a perfect view of the ocean, and I can't remember a more relaxing, enjoyable week!!  This was our first Sandals vacation (we used to be cruise enthusiasts) and now we are hooked!  I don't think we will ever take another cruise again!!  We'll be in touch when our next vacation rolls around! Kevin & Sheila, TX

We want to thank you for all of your help in coordinating our honeymoon to Sandals Royal Bahamian.  We had an amazing time there.  You were very right about how nice it was.  We are definitely going to have to go back some day.   We are sure we will let you know when that day comes.  We were very happy with the room that we got.  We were in a 2 room suite overlooking the ocean in the new building.  Again, thanks a lot.  We'll be sure to recommend you to anyone who asks us about Sandals. Sincerely, Matt and Kelly,OH

Chris and I wanted to thank you for all your help in making our honeymoon as wonderful as it was.  We absolutely loved the cruise and Sandals Bahamas absolutely nothing went wrong with the itinerary ... thanks to your diligence!  We also wanted to thank you for helping Marc Pearlman with his honeymoon plans. (same itinerary!) He loved it as much as we did.  Finally, thank you for helping us to be able to use of 3-day Sandals complimentary stay needless to say that savings was a godsend! Thanks again! Christina & Chris, MA

We recently got back from our vacation to the Sandals Royal Bahamian and I wanted to give you some feedback about the trip. You stated in an earlier email that the general manager goes out of his way for you and we would be pleased with our accommodations.  However, I never imagined that when you requested a room upgrade Sandals would take such GREAT care of us!  There wasn't a room on the property closer to the beach.  We were ecstatic!  Where do I send the Christmas card?  You are our new best friend.  Our last stay at Sandals was at the Montego Bay resort.  While there, we visited the Sandals Inn, Sandals Royal Caribbean, and Sandals Dunn's River Falls.  So far, the Sandals Royal Bahamian was definitely our favorite.  I am looking forward to visiting the Antigua and St. Lucia resorts in the future.  The Royal Bahamian was extremely modern, but still had a very romantic and quaint feel.  There were many places in the resort you could hide if you were looking for a place to yourselves.  The new Windsor wing was luxurious.  It was much nicer than the older Manor wing.  Room service was available for breakfast and the in room bar meant you didn't have to walk to the pool or beach bar to get a drink.  Every room also had a balcony. The food was good.  We stayed six nights and still didn't manage to eat at all of the restaurants.  As far as service, the Bahamians weren't as personable and fun as the Jamaicans but were very friendly and courteous. The crowd at the resort was different than at Montego Bay.  People in there forties and up were common and the majority of the people were from the northeast.  It seemed like everyone at MoBay was in there twenties.  I've yet to meet anyone from the west coast at a Sandals.  I read comments from others before I went that thought the nightlife at the Royal Bahamian was lacking, but I didn't feel that was the case at all. There were always activities in the evenings if that is what you were seeking.  I don't think that the Bahamas is as exotic or naturally beautiful as many other islands in the Caribbean, but the beach and water did not disappoint.  The ocean was calm, clear, emerald in color, and the reefs that we visited during our scuba and snorkeling excursions were teeming with life.  Overall, we had a terrific time.  As always, Sandals did not disappoint us.  Our only disappointment was that we arrived to late to attend the returning guest dinner and cocktail party.  Once again, I want to say thanks. Regards, Bryan, OK

Just wanted to let you know how much we enjoyed Royal Bahamian.  It was a beautiful resort, we got in 5 dives each, and had a really relaxing time.  We had a very nice room overlooking the pool and ocean.  The subject of cost came up between a few of us on the dive boat.  Thanks for getting us a great deal.  Gave your name to several people and we were all talking about our next Sandals vacation. Thanks again, Mary, MA

Thanks for the T-shirts!  Well, all of our friends are coming over next weekend to see the video  I'm sure some will be ready to come with us when they see it!  We'll plan on booking a room during "Returning Guest" Week April 2000!  We were in the Manor block, room 507 (obviously on the 5th floor), facing the pool and beach - absolutely perfect location.  Manor block is closer to the fitness room, which we liked  to use each night (but might not have if we had to walk over from the other building lazy, I know...).  Anita loved being able to hear the water at night and I enjoyed the sunsets from our vantage point facing the beach.  Weather was 77-82 every day - perfect for us.  All food was A+, especially the new Cassanova for breakfast and new Kimono's for Teppanyaki.  The very best, though, in our opinion was the Crystal Room - we went back twice.  Excursion to Atlantis was great - the marina and underwater aquarium are not to be missed.  Some other notes useful to future clients/visitors: Originally wanted to rent bikes or scooters but people drive very fast there (speed limit is 25, the buses on slow to 25 when turning! No sidewalks in many places so decided it was too dangerous and stuck with the jitney Would have brought fewer casual clothes and more formal clothes - didn't realize even the casual restaurants were quite formal in reality The same T-shirts everyone buys on the beach for $15 when they get there are $3.50 downtown Three things we might change next time:  ~ Saturday night international buffet was one of the best meals and a great way to meet people.  We'll try to arrive on Saturday next time (assuming airfares are equal).  ~ We saw the Bay Ferry (big black catamaran) in the Nassau harbor that comes from  Miami in 5 hours (dep. 9am, arr. 2pm).  It'd be fun to fly to Miami on a red-eye, then take the morning CAT to Nassau.  It's only $119 round-trip (this wouldn't affect $$ much, but would be more fun than sitting in airport for four hours).  ~ We'd stay 7 nights instead of 6 - it's tough to leave!  Mike & Anita California

We are very pleased with our accommodations at Sandals.  Our room had a spectacular ocean view and the resort was more fun than we ever expected.  We are sure you'll be hearing from other members of our party with similar comments.  We were all very pleased. Paul & Debra, Massachusetts

Brittany & I had a GREAT TIME in the Bahamas!  (Sandals Royal Bahamian)  Thank you for all of your help! Ryan, Ohio

I just want to take a minute and thank you so much for creating the perfect honeymoon package for me and my wife. We thoroughly enjoyed our stay at the Sandals Royal Bahamian.  We would love to go back sometime in the next few years.  We are also considering checking out the other Sandals resorts as well.  St. Lucia sounds fantastic.  Once again thanks for all you did.  You'll get repeat business through us.  I'll even pass your name around to other friends of ours getting married soon or just friends looking for a getaway. Dudley, Alabama

My husband and I would like to thank you for telling us about the Bahamian Resort and Spa.  We LOVED our trip!  We did not want to leave. The 2 new restaurants were open and wonderful! Thanks again, Susan & Michael, West Virginia

My husband and I just returned from our week long vacation at Sandals Royal Bahamian.  We loved this property!  Thank you for recommending the honeymoon concierge room.  We enjoyed the great view and the spacious accommodations.  The off-shore island, Sandals Cay, is now open.  The restaurant on the island is very good.  The beach on the island is very nice, and there is a pool, jacuzzi, and great swim-up bar.  As you can probably guess, we ate very well during our week there!!  Thanks for your help with our vacation.  We are looking forward to our next Sandals trip (maybe in December or March).  Please let me know when there is another great rate promotion. Sincerely, Maria, New York

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Sandals Grande Antigua
 

Just a short note to let you know what a fabulous time we had at Antigua. We stayed in the new section which was outstanding. The room had a great oceanview & the bed was extremely comfortable -- something I feel is important when you are traveling. I enjoyed the new section -but have to say that I still felt a coziness about the other side. You can be assured that Randy & I will be calling you to arrange our next Sandals trip. Sincerely, Karen & Randy

Thanks for all your work we had a fabulous time! We even got upgraded to a Rondoval suite with a plunge pool!! Amazing week thanks! Amy and Steve

My wife and I just returned from our Sandals vacation in Antigua.  Everything was great from the time we got there until we left.  We were pleasantly upgraded to a junior suite upon arrival and the location and the room could not have been better.  We were located steps from the main pool bar and just a few yards from the beach.  The days went by too fast and we had to return to the real world and back to work to save for next year.  Thanks again for all your help with the arrangements, and if things work out, we should be able to do business again in the near future. Mark, IA

Just got back from Sandals Antigua. We had a great time!  Your tip about the Rondovals was perfect!  We got a beachfront, steps from the beach!  Had the best view of the sunset you can imagine.  We met a bunch of new folks, the water was beautiful, nice and calm, just fantastic!  Remembered my five servings of fruit per day; pineapple and rum, passion fruit and rum, coconut and rum............   The food was great!  The grand total of our "additional" charges was $1.00... what more can I ask for.  I'm sure you know this, but there are people who vacation exclusively at Sandals.  We met folks that have been to all ten of them.  I understand that the Sandals in the Bahamas and at St. Lucia are about the best.  Alice and I want to go to one of them sometime next year.  Keep your eye out for any "specials" that come about. Thank you very much for treating me so personally, offering me the options that you did.  It was the best vacation we've ever had!  I'd like to put my vote in for you as the "Travel Agent of the Year"! Thanks again! Bill and Alice, KY

I would like to take this opportunity to thank you for booking our Honeymoon at Sandals Antigua it was superb, really relaxing and just what we needed.  We have had excellent service, right from the time of booking and shall not hesitate in recommending your services! Mike and Kay - Essex UK

Sandals Antigua Resort & Spa Returning Guest Celebration! Just wanted to thank you again for all you did to make our vacation so great.  We just returned from Sandals Antigua and had a wonderful time. The Honeymoon Concierge Room was absolutely beautiful and from the second floor, the view was amazing! We also very much enjoyed ourselves during the Reunion Week and all the activities and special events provided. Thanks again! We will definitely look you up for trip #6! Penney and Dennis

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Just wanted to drop you a line telling you how WONDERFUL Sandals Antigua was.  We stayed in a beautiful suite, on the ocean, as you had requested.  The staff was wonderful and accommodated us in every way.  Thank you for everything you did for us and on such short notice.  It is greatly appreciated. We will definitely be calling on your services again! Steve & Susan, IN

First day back at the office and it's a little strange!  Anyway, EVERYTHING was great!!  The flights were fine- very packed, but good.  And we were upgraded from the Junior Suites to the Ocean Bluff Studios.  that was really really cool.  We had the end room, so it was perfect!  I am so glad we ended up there.  We even got a pair of Sandals, but not playing their games, but for using the gym!!!  Anyway, just wanted to let you know we arrived back and how great everything was! Thanks, Bonnie, NJ

Kudos for setting up our third Sandals get-a-way.  As always, the resort was fantastic but I had to let you know that the travel arrangements were absolute flawless!!!  Believe it or not, our bags were actually on the belt before we were even there to retrieve them and not a single flight was delayed.  You're the best!! Can't wait to book again! The Gribens

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Sandals Regency St. Lucia
 

I wanted to let you know that the Regency was WONDERFUL!  Danny & I were VERY impressed and this was definitely one of our favorite properties!  The food was fantastic!  One of the greatest things is that even though it was fully booked you never felt it!  Our past experience is that each restaurants takes a turn and closes one night during the week but here, they kept every restaurant open every night and even added seating around the pool area (which was very nice) to accommodate.  This was great; considering last year at Royal Caribbean you had an average 45 minute wait EVERY night…  Says a lot for their food & beverage manager…    We did go over to The Grand which was gorgeous however, that felt PACKED!  Several couples on our shuttle said they kept coming to our resort for dinner because they said the previous evenings they had long waits…    We were upgraded to ocean side which was wonderful (even though those French balconies stink)…  And it was a large room…  With all that said – we probably won’t go back any time soon – though we loved it – Jamaica is just as beautiful and I hated having to take two flights!   As soon as an airline flies straight through – we’re so there!  Unfortunately it made me real skeptical for Antigua also who doesn’t have a straight through from Philadelphia either…    At the signature dinner we sat with this young couple who were very nice.  He was a travel agent and they were in the Bahamas last year for the star awards they said you guys were there also but they didn’t remember the name of the representative so I didn’t know if it was you or not… We gave your website and name to 3 couples – hopefully one or all will contact you for their next trip!    Again – St Lucia La Toc was fantastic and I would highly recommend it to your clients!!!!! Myra and Danny

Sandals Regency St. Lucia July 2008 Jane, I hope that this message finds you doing well. I just wanted to drop you a line to thank you for all of your assistance with booking our honeymoon to St. Lucia. Working with you and Twinsburg Travel proved to be a painless experience for us, so much so that I recently referred some good friends of ours to you as they explore options for their upcoming honeymoon. If they do contact you, I am confident that you will take good care of them.   On related note, Jane, I wanted to take this opportunity to provide you with a brief review of our experiences from start to finish. I hope that this feedback will be helpful to you as you assist other couples in booking trips.   Travel - Thanks to Twinsburg, we had all of the necessary travel documents and information in the convenient little package that was sent to us. Mostly all of our quetsions were easily answered by referencing the documents in the package. Though Twinsburg doesn't have any control over airlines / flights, I just wanted to let you know that mostly everything was right on time (roundtrip), which made it one of the best travel experiences that I've ever had.   Resort - Just to refresh your memory, we stayed at the Sandals Regency La Toc Golf Resort and Spa. While our overall experience was good, I still question whether the value was in line with the money that we spent. I must say that the accomodations were nice, and that the request that Twinsburg submitted asking that we be upgraded to a Honeymoon Grande Luxe Beachfront room was honored, however, there were other aspects to the trip that were extremely disappointing. For example, I found hair in my food on two different occassions, which I find to be unacceptable when staying at a "5 star resort." The food was good (with the exception of the hair), however, I really disliked the concept of having to make reservations at two of the restaurants, La Toc & Kimono's, because of their "high demand." My husband and I (along w/ other guests that we happened to run into and chat with) weren't quite sure where this "demand" came from, because the food was average at best.   Additionally, while most resort employees were extremely friendly and warm, there was a good representation of extremely rude employees. Surprisingly (or maybe not), one of the rudest employees that we came across was in one of the "reservation only" restaurants, La Toc. We had another disappointing encounter with the coordinator of water sports, who got upset with us for getting sand on the deck / platform, where guests sign out equipment. A little unusual considering that it was located on the beach?! When employees treat guests poorly, unfortunately, it is a very poor reflection on the entire resort and definitely takes away from the overall experience.   Another thing that we found unusual was the inconsistancy with which our room was made up (or  not). There were a few different occassions on which we came back to our room from being out all day to find that the room was never cleaned. I would call the front desk to request that the room be cleaned immediately and would get scolded for having the "Do Not Disturb" sign on the door. It was all that I could do to assure them that the sign was not on the door.   I'll leave you with these few tidbits of feedback, Jane, and hope that you will pass them along to Sandals so that future guests can have an (hopefully) improved experience. Again, I would like to reiterate that overall, we had a nice time, but probably would not return to this particular Sandals resort in the future. Please let me know if there is any other information that I can provide that might be helpful to you.   Thank you and have a wonderful day!   Best,   Nandita

Sandals Regency St. Lucia We returned from the Regency St. Lucia on March 3rd. To tell you a bit about us, we do vacation a couple of times per year, mostly to Disney and on cruises. We are in our 30s. This is the first vacation we had without our 6 year old son. We have stayed at the Sandals Royal Bahamian 3 times previously. Hotel Itself: this resort is spread out, much unlike the Sandals Royal Bahamian. We enjoy exercising so we did not mind this fact but some people did not like it. We requested to stay on the bluff and really liked it. It was quiet up there and there was a shuttle for those times I was wearing high heels and did not want to walk to the restaurant. Most of the time, however, we chose to walk up and down the hill. Honestly, some of the rooms that were down near the action must have been quite noisy. Some of them had balconies or exited right out to the pool. That is very convenient, however, I can imagine there would have been times that it was very noisy with noon entertainment. Other than that, the lobbies, restaurants etc. were all very nice. Pools: The pool up by the bluff was very relaxing. It had padded chairs that were much nicer than the ones down at the other pools. It was quiet and there was no problem finding a seat. That was one plus above Royal Bahamian- seemed like we had trouble finding a chair there. The pool bars were great too. Our room: since we had been to Sandals previously, we were told that we might get an upgrade. As it turns out, we got 7!!! upgrades. We were upgraded to butler service. We were very suprised. We never would have paid for that level of room but it was nice. We are not really butler people per se but it was nice to have them check in for us, make all of our reservations including dinner, the spa and golf. They brought us drinks by the pool along with cool washclothes for our face, stocked our fridge daily and left us an afternoon snack. They also woke us up many mornings to ask us if we wanted breakfast. We were on vacation and wanted to sleep in. Others told us that room service could take awhile. We only ordered it once for a snack and it seemed to come in a reasonable amount of time. Having butler service also allowed us to eat at a special restaurant at the Grand Hotel called Gordon's. We were like 'ok, whatever, we'll try it.' This was one of the best meals that we have ever had. Others who do not have butler service can pay to go there (our meal would have been over $300) but we did not have to pay or tip. That brings me to ... Food: Well, the food at Gordon's and the service there was just spectacular. We are pretty picky about what is considered 'good food' and this really was 'good food.' I cannot imagine that someone else would not agree. Now, in comparing that restaurant to the others there, they were not as good. A few things disappointed me- the fruit selection if you can belive it was very poor. One day, canned pears and peaches were served!!! I couldn't believe it! There were no berries and we only ate mango one day. There was pineapple, watermelon and cantelope each day. I was happy enough to have pineapple but really disappointed about the one day that we ate at the italian resturant and got the canned fruit. We stuck to the pavilion restaurant the other days for breakfast. I would say all in all, breakfast was fine. There was someone there to cook eggs, there were muffins, toast etc. Couldnt' seem to find any good butter there that actually tasted good. I love to load butter on things when I am on vacation. Dinner was not super impressive, but again, it was fine and not bad. We found things at each restaurant that we really liked and others that we did not. The bread was not good, and again, that butter problem. The shrimp dish at the Piton's restaurant was excellent and for the most part my husband liked the beef selections. The appetizers at Kimono's were excellent and the main meal was fair. They used veg-all for the veggies in the rice which again, got me disappointed about the use of canned food. We ate at La Toc which took a very long time, where I did finally get some good shellfish (no scallops at this place) but it didn't taste as good as at home. I liked that they had nachos 24, 7 at Arizona. I love nachos and knew that if I didn't like my lunch or dinner, I could always eat those! They also now offer 'house wines' which are included but always ask you during dinner if you would like to purchase a more expensive wine. We were fine with the house but noted that this was a change from when we last visited Sandals- you were allowed to pick any wine with dinner for no extra charge. I think the food is what brought our rating down to a 4, rather than a 5. One other thing did too, which brings me to... Water Sports: We decided to snorkle while we were there and were surprised that we needed to take a bus to get there. Well, the bus ride was fine but then we took a boat ride for at least 20 minutes to get to the spot. We ended up being gone for 3 hours for 40 minutes of snorkling. We just took it as it came and it didn't seem like 3 hours but when I looked back on it, I thought that seemed a bit extreem. We found out that when you snorkle from the Grande, you leave right from the beach like you do at the Royal Bahamian. That would have been preferrable. It was too hard at the regency to take out the kayaks or sailboats. We saw 2-3 people do it but the waves are big. Our travel agent had told us that this resort is better for water sports and that the Grande was worse due to waves but it is actually the opposite. The beach was fine but one European traveler described the beach at the Grand as 'spot on', which was true. If you want to do all of those activites, I recommend staying at the Grande. The red flag was out a lot at our place. We did have fun riding the waves in the ocean and getting banged around a bit. There were not many people in the water though. Spa: was good. Got the couples massage which was really nothing more than having two workers and 2 beds but it was nice to have a massage. They were pusing services to everyone there- at the pool, as you passed by the place. Didn't like that so much. Working out: one workout room on the bluff was small but would do and then there was a bigger one at the bottom of the hill. That one had only one elipitical but several bikes, tradmills and stairclimbers. There was a ball, and about 8 machines and freeweights. It was adequate. It did not overlook the ocean or anything. Golf: My husband golfed only once due to the fees. You pay at least $20 to rent clubs, have to pay $5 for the caddy to Sandals and then tip the Caddy at least $20. My husband noted that he purposely plays late in the day at home so that he can get a deal so he did not want to play again and spend that much. All in all, I think he liked the golfing though. Do not stay at the grande if you want to golf each day- it is a 30 minute ride there and back to the regency from the grande despite what they say. Once couple got very angry that they were told it was 10 minutes away and actually got their hotel stay changed to the regency. All in all, we enjoyed the trip. We wanted some couple time and some time to eat and drink what we wanted. We had fun trying all of the drinks, having wine each night at dinner, the hot weather and reading by the nice pools. We did like the snorkling, golf, spa and workout rooms too. I think if we had to do it again, we might not go to St. Lucia. It is a bit of a long treck for us from Vermont. If we did, we might try the grande for the water sports and a bit nicer of a hotel. Best of luck! Vermont Travelers Liked — upgraded to butler room Disliked — food

Sandals Regency LaToc Golf Resort Our room at the Sandals resort was the best location on the whole resort and very nice - thank you.  The resort had balloons and champagne for my birthday in the room upon our arrival.  We got to enjoy Hurricane Dean up close and personal from our second floor balcony!  The first floor had to be evacuated due to the rising water and items crashing thru the glass doors.  Fortunately it was only a category 2 Hurricane and no one was killed on the island.  We did receive another Sandals vacation free due to the Hurricane Clause.  I guess I will be emailing you later since we need to use the free vacation within one year. Ron and I also toured the other two Sandals, and thought the Regency was the most beautiful, but unfortunately it sustained the most damage.  The large swimming pool was completing full of water and had to be drained and cleaned.  It still was unusable when we departed on yesterday.  All the water activities were canceled.  The beach was essentially gone since the water was coming up to the stone wall and no room for a beach.  The other two pools were not effected due to their elevated distance from the ocean, so we enjoyed the rest of our stay utilizing those pools.  I am emailing you thinking you might be curious about the affect of the hurricane on St. Lucia.  Thanks again for our nice vacation.  We enjoyed ourselves. Mary & Ron

Rose and I had a great time in St. Lucia!! The Butler service was outstanding!!  Thanks for all your help and for setting up this vacation. Thanks again, Jim & Rose, Indiana

We had a wonderful time in St. Lucia.  The Regency is a beautiful resort and the staff was friendly and accomodating. The waters-edge suite was perfect.  The location and layout of the suite was great. Thanks David, NY

Trip to St Lucia was great. The resort was great. We were on the first floor on the bluff. The Steels were upgraded right next door.  The Bigleys were upgraded to the bluff but hey didnt have the butler service. When we got to the airport we tried to neg. a helicopter ride we agreed before we got there no more than $600 for all of us. They would not budge from the $660 so by the time we were done with this guy we were the only ones left in the airport.  We bought all the beer the airport had plus made the cabbie stop a few bars on the way.  The trip to the hotel was a great trip.  The hotel being under construction kept the crowd to a minimal. We went to Halcyon to eat at the Pier and were shut out. I really didn't like that place. It was very dated.  People were getting bumped from the Grand to Halcyon. We went to the Grand one day and that's a great resort.  We ate at the London Pub. The food was great. I made it into Castries for 6 hours while they were on a land sea tour.  We stopped along the road at a pork roast and then went to the fishing town for the street party. We had this drive robocope who took care of us and made sure we didn't get ripped off money wise.  He basically stayed with us like a guide. And our Butler Don.... I could here this guy coming a mile away.  I think we tested him but man he was there in a second. No matter where we were in the resort that cat would pop up with drinks, anything.  I really enjoyed the butler service and even though the bluff is a little more laid back then the main pool area I really liked it. Thanks Mike R, PA

Just wanted to tell you what a wonderful time me and my husband, Clyde had at the Sandals Regency in St. Lucia. Everything was so great from the pickup at the airport to check out. The staff was very friendly and the service was impeccable.  We enjoyed dining at the various restaurants on all 3 properties. I just want to thank you for all your help and the services you provided in booking our vacation. Sylvia

We had a good time w/friends that we met there - everyone did their own thing & no one felt that we had to be with each other 24 hrs a day which was fine.   We usually dined together at night when we decided on which restaurant.  I felt the Grande was beautiful but they need more restaurants - the Regency is still our favorite & especially since they have the Italian restaurant now - Armando's - which was the best out of the 3 on St. Lucia. Can't decide which one we will be going to next year - am getting some literature on the White House.  Will let you know as soon as we decide. Thanks again, Ed

Hi, I just wanted to give you an update from our trip to St. Lucia...It was wonderful! Quality and service at its best!  We were just blown away by the people, the facilities, the food and the country in general.  They gave us fresh towels twice us a day and rolled down our sheets for bed each night.  The service in the restaurants was absolutely FIRST CLASS.  The country was beautiful with the blue waters, tall mountains and sandy beaches.  Nine days wasn't enough time to do and see it all but we sure tried!  This was the first time we had flown first class and I highly recommend spending the extra money for the comfort and service you receive. The was the best trip we have ever had and are already wanting to book another trip for next New Years 2003!  We sat on the beach in our shorts, drinking champagne and watching the fireworks from four different locations at midnight for New Year's Eve.  Nothing could have beat this trip unless we had more time to stay. Thanks for everything. Thomas and Virginia , Maryland

I just wanted to email you and thank you for helping me set up a wonderful honeymoon.  Our vacation at Sandals St. Lucia Resort was fabulous!  We really enjoyed it.  Thanks again for all of your help and hard work in arranging this for Jane & I.  We will definitely be visiting other  Sandals resorts in the future and we look forward to working with you and Twinsburg Travel in setting up our next vacation. Thanks again, Jason, CO

We had a wonderful time at Sandals St. Lucia.  The resort was beautiful; loved the expansion and the additional pool and restaurants.  Our flights were great too.  They originally put us in a room up in the hills; but it didn't have a balcony.  The room itself was beautiful. They were kind enough to move us down to the rooms overlooking the main pool area.  That was fine with us. Karen and Randy had a wonderful time also.  I think next time they will definitely stay longer.  The Returning Guest Party was fun and I had an opportunity to meet Konrad Wagner, the General Manager. What a nice guy. As Always, keep us posted on any specials or great deals that may come along.  you know I'm always interested.  Can't wait to go back!! Thanks again for all your help. Judy, NJ

Again I want to thank you for facilitating a great Sandals trip.  People seem to say they like one more than the other.  I have come to realize I can not do that.  They all have similarities and differences. So much is dependent on the other guests and staff that you meet. St. Lucia is the largest Sandals in terms of acreage and I liked the different spaces people could go to.  St. Lucians were great. The resort upgraded us.  We realized that the reunion week is definitely a great time to come because the clientele who go during those periods tend to be less "wild" as well as the staff seem to go out of their way for the returning guests. In this day and age Sandals has to be the best resort vacation for the dollar.  While the resorts are not Hyatt or Marriott style buildings, the actual resorts or friendlier and more responsive.  They have gotten the ability to have others intermingle down to a science. We hope to return to another Sandals or Beaches with a couple we met from upstate NY.  Hopefully there will be a direct flight from LA as the travel across the US and the Caribbean is quite long and the flights can be a hassle. Thanks again for helping us enjoy another great week of vacation. Rob & Paula, CA PS ~ We took a jeep trip in St. Lucia and had a ball seeing the country and entertained by the drivers.

We had a good trip to Sandals (St. Lucia Golf Resort).  It was a very nice facility.  The only drawback was that it was not as personal as the two other Sandals we visited (Antigua & Negril).  We're considering heading back to Antigua.  We appreciate your help in booking our trip to St. Lucia. Alan, IN

We just returned from Sandals St. Lucia and wanted to thank you for all your help. Everything worked out great.  We were offered an upgrade but after seeing the two rooms our initial room in the Tower had a much better view of the Ocean. We were really surprised about the bottle of Champagne brought to our room from Twinsburg Travel- a very nice touch and very much appreciated.  Thank you again for everything and we will sure recommend you to our friends! Sincerely, Rick and Debbie, FL

We just wanted to thank you for the wonderful job your staff gave us as we planned our honeymoon to Sandals St. Lucia.  Your staff did an outstanding job of keeping us informed and making sure we had great service.  We had a great time and the resort was perfect.  We were also fortunate enough to be upgraded to a higher class of suites. If we ever go on another vacation like that, we will use your company again.  We will also recommend your business to our friends. Jim, CT

I know that this is a little late in coming, but my wife Beth and I wanted to thank you again for your tremendous help and attentive service in setting up our honeymoon at Sandals St. Lucia last November.  We especially appreciate your looking out for us when our original plans were changed by Hurricane George! We had an excellent and very memorable trip to St. Lucia.  After months of planning for our wedding, the ease and convenience of an all-inclusive resort was definitely the way for us to go on our honeymoon.  We took advantage of the many activities that were available at the resort, ate well, and enjoyed the natural beauty of St. Lucia. Thank you again for your professional and high quality service - you helped make what could have been a really stressful situation into a real pleasure.  Beth and I hope to return to a Sandals resort someday! Kevin J., Massachusetts

I want to thank you for the extra effort you took to provide me with the most through descriptions and prices for your Sandals resort in St. Lucia .  You demonstrated patience with my constant changes and indecisions allowing me to determine the best plans.  Our vacation was the most beautiful time of our lives and I wanted to thank our personally for all the memories that we gained. I also wanted to thank you for requesting the upgrade to the Honeymoon Grand Ocean View.  It was the best view we could get of the ocean and the sunsets.  I would  also suggest that anyone who goes take the helicopter from the airport as you suggested, it was exhilarating! You can be assured that I will provide all of my friends and relatives with your name and number for their vacation plans. Once again, thank you for everything, Sidney, New Jersey

Thank you for all your help making our vacation to Sandals St. Lucia the vacation of a lifetime!  We loved it!  From the flights you booked for us to (and from) the close airport in Castries our trip began on the right foot.  The entire Sandals staff was wonderful!  On our second day we both  became aware of the staff singing or humming to themselves while they worked.  They keep the place in beautiful shape, cleaning the pools, patios, restaurants, and beaches before the beginning of every day. We went on both the day sail and the sunset sail and enjoyed both trips very much.  I also  took advantage of the golf course and my caddie Shawn was very helpful and entertaining.  The variety of restaurants and food selection was also very nice.  I hate to sound like some advertisement for Sandals, but this week has got to be one of the best in my life!  Sandals and your services made this trip truly "The Best of the Best". Thanks again, John & Nancy, Massachusetts

Just wanted to say thanks for the Christmas card and to tell you that we had a wonderful time in St. Lucia.  Wish we could have stayed longer.....Sandals treated us like very special guests.  We were upgraded to a beach front honeymoon bungalow!  I'm sure that we will return again and again. Thanks again for the great trip.  I'm sure that I will contact you again in the future.  I hope that you and yours have a Merry Christmas and a prosperous New Year.  Marc & Tonya, Virginia

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Sandals Halcyon Beach
 

Hi Twinsburg Team!   First, just wanted to thank you AGAIN for a great trip to Sandals!  We just got back this weekend from Sandals Halcyon, and it was wonderful.  After so many nights at Sandals over the years, we actually went to a resort we have not stayed at before, and loved it.  Halcyon is very intimate, the gardens and layout of the property are beautiful, and the staff was great.  Once again, we leave the property already talking about coming back.  And, as always, the Twinsburg Team made our reservations and booking easy and flawless.   We told a lot of guests about your great service, and even handed out your website address to a few!  Hope  you get some future business from it. Once we decide our next Sandals destination for 2009, we will be contacting you to book it!  Thanks again to all of you, you are truly the best!! Regards, Kathy - NC

The trip to St. Lucia was excellent.  Sandals was top-notch.  We were at the Halcyon and thoroughly enjoyed it.  The diving was especially good because the boat and crew were first class.  We even liked the Halcyon better than the larger Sandals just down the road.  The grounds were nicer, and the service was much better. Brad, CA

I just wanted to write a few lines and thank you for all the work you put into our WeddingMoon at Halcyon - St. Lucia.  It was wonderful.  Weather was great and the entire staff at the resort was very nice. I really enjoyed the catamaran sail that we took and Captain Ron! Pete wants to go back, but now I want to try a different resort. Please keep us informed of any upcoming specials. Thanks again!!! Gwen and Pete

I wanted to send you a quick note on how wonderful your service was in arranging our trip and weddingmoon to Sandals Halcyon in St. Lucia.  As an Executive Assistant to a CEO, making travel arrangements for others is a daily event for me. It was wonderful to have you take care of every detail! As for Sandals Halcyon ... I don't even like to describe it, because I know I will not do it justice!  IT WAS SO BEAUTIFUL!  Our wedding was the best experience of our lives (even though it was just the 2 of us).  We had the opportunity to visit Sandals Golf Resort also on St. Lucia, but we thought Halcyon couldn't compare.  Halcyon is much more private with just enough activity!  The employees at Halcyon are indescribable!  The hospitality is amazing!!! If asked - my husband and I will always be ambassadors for Sandals (Halcyon)!  Our wedding pictures are beautiful!  They look like postcards - and are good enough to use for Sandals advertisements! Thanks again for everything! Doug & Laura, Ohio

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Sandals Inn
 

Had a blast on vacation ...thanks for all of your help...I will be in touch when I want to go back to Sandals! Brian, PA

Beaches Negril
 

Just wanted to drop you a line to let you know that my family and I had a wonderful time at Beaches Negril!  The resort was very nice and the weather was sunny and warm just about every day.  Beaches Negril had so much to offer in terms of activities for everyone.  I personally loved the water sports and scuba diving and my wife and 5-year old daughter loved the lazy river and the beach.  We also left the resort to visit the Y.S. Water Falls and Rick’s Café which were both great.  And YES, in case you were wondering…I did jump off the high cliff at Rick’s Café which still freaks me out til this day!! Thanks again for all of your help and for setting up our trip.  We look forward to booking our next trip with you next year. Regards, Dean

Just wanted to say thank you for another memorable family trip. My family had a great time in Jamaica, the Negril Beaches were beautiful, the people were friendly, and the resort was very nice. I must say you were right about going to Turks and Caicos first.  Our expectations were set very high, and Negril although very nice, was not as nice as Turks, the Beaches in Jamaica were definitely nicer, but the resort at Turks was bigger and better maintained. Again, thank you for all that you have done to make this another pleasant Beaches vacation for us. Mark

Beaches Negril We had a great time.  A couple of flight delays were the only small glitches in an otherwise perfect vacation!!  Thanks for all your patience and help with our trip!!  We all got a 2 category upgrade and everyone loved their rooms and we were all right next to each other.  The resort was only at 60% so we had lots of beach space and pool space.  Rose and Linda are looking forward to their BFF trip.  Rose would like to have an adjoining room with Linda if that is possible.  We had one with Johnny and the kids and it was nice to have so we could check on the kids when Johnny and Amanda were having some fun with the night activities and not having to go outside and then into their room. Thanks again, Jim and Rose

I wanted to write a quick note to tell you how pleased we were with your service.  Although we are still disappointed that we were not able to visit Beaches Turks and Caicos, my family ended up having a wonderful trip!  Your agency comes highly recommended by us (we were sharing with couples who booked themselves, who will look to you in the future).  I will not make plans in the future without consulting you. Thanks again.  I look forward to calling on you again in the near future!  Sincerely, Lynn & family

FYI...this is an email we sent to Beaches. Hi Clifton. My name is Bob (last name withheld), and my family and I came back to visit your wonderful resort again this April. Once again we brought along some friends with us from our home town....36 of us in total!! Once we arrived we were treated with the utmost respect and in the friendliest manner by every employee of your resort. For 1/2 of the group this was our second visit in 2 years. From check in to check out the entire group was amazed at the attention to detail paid to your guests. There are some individuals whom we would like to recognize as leaving a lasting impression on the group. Myron, Concierge was incredible!! This poor guy was visited numerous times every day by members of our party and always smiled from ear to ear...genuinely happy to see us and offer his assistance. We will all miss im dearly!! He will be remembered by us as always going beyond our expectations to make our vacation so memerable. Kevon, Head Butler, was outstanding. Always pleasant, always happy to see us. Any little thing we asked of him he was willing to help. You should be very proud that he represents your resort. Conrad in The Mill Restaurant. I believe he is a manager there. He greeted our group with a huge smile every day.  Any time we walked in with a lot of people, he came right over to find us tables together. He is another wonderful representative that you should be proud of. In our opinion he is one of the most professional team members working for you. We hope to see his picture on the management team board next year!! The entire water sports staff, but especially young Damien, and Kendrick. These guys went out of their way to accommodate the group with sailboat and banana boat rides, snorkel trips and much more. Your staff would actually come up to us and see if we wanted to go out on the boats. Amazing!! They did not just wait for us to go to them. The entire entertainment staff. What can you say. These people have energy plus. Mario is a great example of what a great job they all do. The Ultimate in the Piano Bar. Thank goodness for him from Thursday thru Sunday. Our kids would be out late at the disco and we had wonderful evenings with him while we waited for them to come out. Housekeeping for Room 611/612. Outstanding job. Every night they even came around asked us if we needed more towels. You did not go unnoticed either, Clifton. Special thanks for helping to organize the private dinner for our entire group of 36 under the tent. Along with Steve Simpson, you both showed the kind of class that keeps your guests returning year after year. You made a lasting impression on us!! In general, my family and I as well as most of our group has traveled quite a bit around the Caribbean and to other locations. My family and I has even stayed at Beaches, Turks twice before in 2001 and 2002. The general consensus is that we have placed your resort at the top of our list! While we may not be back next year, the memories of your resort will stay with us forever. We tell everyone about Beaches Negril!! Please forward this email to Butch. We want him to know everything!! Lastly, a few comments for your consideration. The food at the Last Chance Saloon at night could use some help. This was probably the only area of the restaurants that we noticed as lacking. Also, the food handlers at the Piazza should have sanitary gloves on!!  Thank you, once again! Bob and Family from MA

Just though I'd follow up on letting you know about our family's recent trip to Beaches Jamaica in June/July 2004 that we booked with Twinsburg Travel. Overall, our family enjoyed our vacation stay at Beaches Negril.  The resort was nice, and the food, and activities were what we have come to expect from a Beaches vacation. Pat & Michele

Dear Mr. Reader,Recently, my husband, three children and I spent a week at Beaches Negril.  Since being home and back to work, I have been asked repeatedly, "how was your vacation?"  As I have answered that question dozens of times since our return, and I have had the opportunity to develop and enjoy the hundreds of photos we took, I have come to the realization that the week we spent at Beaches Negril was the best vacation our family has ever taken. In recent years our family has been fortunate enough to visit the Grand Canyon, Las Vegas, San Francisco, Big Sur and London, England.  While each of these trips has been unforgettable, our week at Beaches Negril was the most relaxing, fun loving vacation yet.  Not only did we find the accommodations to be first class, but the entire complex was breath taking. We travelled with a group of 30 people from Stoneham, Massachusetts (just outside of Boston).  The children in our group ranged in age from 10-18 yrs.  During our vacation while in the resort, never once did I have a concern about their whereabouts or their safety. We found the resort to be very secure.In addition to the gorgeous surroundings, the endless list of activities available to both the children and adults in our group was wonderful.  The water sports were tremendous also. I would have to say top on the list of activities was the piano bar and the toga party!  What a blast! While I could carry on and on about how much fun we had at Beaches Negril and what a first class resort it is, I absolutely must say the single most impressive aspect of Beaches Negril is the top notch staff.  Every single staff member we interacted with was simply a pleasure--from housekeeping to watersports, to bartenders, to consierge services and especially the entertainment staff.  Several staff members in particular touched our hearts in a very special way.  First, I must commend Kevon on a spectacular job.  He was truly accommodating to our family and our group as a whole.  He clearly is a gem.  Your entertainment staff--Damien, Tonisha, Otis, Kadine, Mario and Nordia--what Energizer Bunnies!   They were beyond words.  Even the watersports crew was wonderful.  I can't tell you how many times our group enjoyed the watersports.  Kenrick and Damien were especially attentive and helpful.My husband is a native Jamaican, having been born and raised in Kingston.  He does return home numerous times each year, however his time is generally spent tending to family business affairs. This was his first visit to Beaches Negril, however, I know it will not be his (or our) last.  We cannot wait to return.  Far too often I think people are much quicker to offer feedback when they have a complaint or are dissatisfied with something.  After the fantastic week we had at Beaches Negril, I absolutely had to make the time to share my positive comments!  Thank you so much to your staff for making our vacation one that will never be forgotten. Most sincerely, Jill, Tony, Austin, Lindsey and Lauren, MA

My daughter, Jenna and I had a great time.  We enjoyed Jamaica, the resort, and especially the people who work at the resort.  They were so friendly and accommodating.  We enjoyed Jamaica much more than Hawaii. If you could send a copy of this email to the manager of Beaches Negril I would appreciate it.  I would like to let him know that he has a wonderful staff working under him.  I would like to acknowledge a few of them,   as they surely do deserve to be.  Tanisha and Damion in entertainment kept us busy and entertained.  They always had a smile on their faces.  Kevon and the other women in the concierge's office was always available and trying to accommodate our every need.  Kendrick and Damon in water sports was always happy and ready to bring us for a ride on the banana boat or sail boats.  Andrew and Anthony in Dining Room (Bartenders) was always attentive to our special requests in keeping us hydrated.  Those are just a few friendly warm people of Jamaica that I encountered and made my stay as well as for my daughter, and for the very large group we were with an enjoyable experience.  I can't thank them enough!!!!!!!! My daughter is already asking me about next year spring vacation.  I hope we can come back! Again, thanks for the arrangements and doing everything to include us with the Shaheen Party, we had so much fun. Sincerely, Joanne, MA

Lisa and I would like to take a few moments to thank you for all of your time, effort and patience in dealing with all of us Stoneham, Massachusetts people. We can only imagine that it is not easy to deal with such a diverse group of people with all kinds of questions and concerns.  But a wonderful job of making my entire party of 29 feel like they were the most important people you were dealing with. We also appreciated some of the little 'extras' that you were able to accommodate for our party. Some of us had second thoughts about going to Negril after reading reviews on the internet.  You helped us to appreciate what Jamaica has to offer and, specifically, the Beaches Resort.  And we are glad that we took your advise and went on this vacation.  It helped us to know that you had been to the Beaches Resort before.  Our entire party absolutely fell in love with all aspects of Jamaica. Please do not hesitate to use us as references for prospective customers thinking about going to Beaches Negril.  Good luck and we will talk with you soon about next April. It looks like we will have even more people!! Sincerely, Bob & Lisa, MA

I just wanted to let you know that our recent trip to Beaches Negril for my sons Graduation was absolutely perfect.  They upgraded our rooms to the Ocean View Deluxe and we had one of the best views in the complex. I want to thank you so much for making this trip special.  Our next vacation will most likely be Beaches Turquoise next February or March! Thank you again for all your help! Jan, WA

Thank you for your help with our vacation to Beaches Negril.  We had a wonderful time. Thank you, David, KY

Just got back from Beaches Negril it was a fine place indeed to go ...... the Tim Air flight was set up as you said when we got there and it is literally 5 minutes to the hotel from there ......... if people ask you can call the hotel from the Tim Air station when you touch down, or just take a cab from right there at the airport, pay the driver  and get it back at the hotel desk ..... cost for a round trip was $331 for the four of us ...... trust me it was well worth the money ... we also did get the upgrade you asked for .... top floor semi kinda ocean view complete with bar, and during the week a complimentary tray of assorted cookies from Twinsburg Travel ..... sent by the hotel manager which my kids loved ..... but the over all place is great and pretty clean also, not much bothering from the outside people ..... and another thing if you are ever asked ... they do go topless there, in the kids area but it was a great time thanx! Mike, New Jersey

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Beaches Turks & Caicos
 

Beaches Turks & Caicos Review by Jane Yarosh, Sales   ***** Recently my family and I returned from our vacation staying at Beaches Turks & Caicos.  This was our 2nd time to the resort within 3 years.  I cannot say enough about this resort, it was outstanding!   The resort was completely full during our stay.  We never felt there were any issues at the facilities. There were plenty of chairs by pool and beach.  Never did we have to wait long, if any, for the restaurants. Restaurants were top notch and the staff was extremely helpful and great with the kids.  The food selection and taste was really good.  The liquor selection I thought was upgraded from last visit. The grounds were beautiful! Well kept after. The kid's camp was awesome! The staff to kid ratio was very good. They have a birthday party for Elmo during Camp Sesame, cooking with Cookie Monster, treasure hunts and pirate parties and it was clear to see the kids were having a blast! There was a beach party one night which was really extraordinary!  Live musical performances other nights. The new water park area is incredible and even great for toddlers.  Our kids loved the pirate's ship & the splash fountains.  Kids that are 36 inches can go down the smaller waterslides alone.  I was able to go down the waterslides my little one, which he enjoyed. The surf simulator and new water slides reserved for kids over 48" is a big hit with the teens and adults.  The water slide using a water tube is fun and the lazy river is relaxing and long. There was never an issue to find a float.  The new Italian Village is gorgeous!  The suites are wonderful and definitely kid oriented.  All come with bunk beds and an Xbox in the room.  The new Italian pool was my favorite due to it was close to the beach so I could go back and forth with ease.  There are cabanas around the pool which are very nice that are reserved for Butler Guests.   I was able to view many different room categories from the original Caribbean Village and French Village.  I was very impressed with the updates and décor.  The suites in the original Caribbean Village section are a bit larger and are more suited for couples or families with adult children.   Please email me or call 1-800-514-6789 with any questions and to book your summer or fall family vacation.   Jane, ext. 5837 1-800-514-6789 info@twinsburgtravel.com

iWanted to let you know we were back from our vacation. We had a great time. The resort was a lot of fun and the weather was great (although it was very, very hot!!!). We did fly out as planned, even though Tropical Storm Fay was hitting Miami when we left Philadelphia. The flight remained as scheduled but changed course because of the storm. The pilot was instructed to fly around the western side of Florida and approach Miami from that angle, as opposed to flying straight down the East coast. The flight was really bumpy, as we were flying right through the storm. Once in Miami, our connecting flight to Turks and Caicos was on schedule. That flight was a little turbulent too, especially during take-off, but once we were beyond the storm, the flight was great and we arrived at Turks and Caicos as planned. When the Beaches representative met us at the airport, he had us listed as having 1 room in the Parrot Cay and 1 in the French Village (which was the original reservation before we changed it). They took us over to the main area concierge where I told them the reservation was modified and I was expecting adjoining rooms. I told them a 2 bedroom suite was what we were looking for. They didn't have any in the main resort area but basically created a 2 BR suite over in the French Village. We ended up with 3 rooms - one room with a king-sized bed, another room with 2 double beds and a third room with a living area. It was a suite, so we had concierge services. Each room had a refrigerator and they stocked the living-room fridge every day. We also had 3 bathrooms - one for each room. The accommodations really worked out great. We did a lot of walking, as you were right about the French Village being pretty far back from the beach. But, with all the eating and drinking, the extra walking was probably a good thing! We enjoyed the restaurants. Our favorites were Le Petit Chateau, Sapodillas and Schooners. Somehow, I managed to get all 4 of us into Sapodillas, even though it's an "adult only" restaurant. When we walked in they asked what my daughter's age was and I said she was 16. He checked his papers and called the front desk but somehow, because of the room changes, they couldn't really confirm her age so they just seated us. The food there was really good. The Japanese restaurant was OK but not great. It wasn't the traditional Hibachi cooking that we're used to but it was ok. Sushi bar was good and Schooners probably had some of the best food there. The pizza bar was great - many of our lunches were there! Breakfast was difficult because they stop serving at 10:30. Most of the days, my kids didn't get up in time to go to breakfast so I often would bring back plates for them. It would be great if they extended breakfast to at least 11am. With regards to drinks, it was all good except for their beer selection. I don't drink beer but my husband does and they only had light beer (Michelob and Budweiser) and a Turks & Caicos brand - no higher-end beers were available. We enjoyed the spa - I got a massage and facial, my son had a massage, and my daughter had 2 massages. My daughter's first massage was very good (we both were getting massages at the same time and in the same room) but she didn't enjoy the second one at all. She was alone for her second massage and she said it didn't last for the 50 minutes it was supposed to last and the masseuse was too rough. I probably should have said something to the spa but I didn't. The staff at the resort are all wonderful - very friendly, warm and helpful. However, I would recommend that they spend a little bit more time at check-in to let us know how they communicate the events-for-each-day and how to learn more about the specific activities for the kids. We sometimes found ourselves not knowing what the planned events were, especially in the first 2-3 days. For example, we didn't know about the day that local vendors come to the resort so unfortunately, we missed it. They should also go over the snorkeling/scuba diving schedule with newcomers, and provide an overview of the water activities included, and review the process to follow to take advantage of those activities. Once we learned more about how they operate, it was better and we were able to take better advantage of the activities. Flying back home was a little bit crazy. Connecting flights when you're flying internationally is not fun. I didn't realize we would have to claim our luggage in Miami and recheck it back in again to get to Philly. We also had to go thru security again in Miami. It was tough getting all of that done in the layover time allotted. We were walking very quickly and had no problem with making the connecting flight, but I could definitely see how older folks might have trouble getting through the process and making the connecting flight on time. Well, I'm rambling so I'll stop now. Just wanted to give you an overview of our vacation. Thank you again for all of your help! I'm hoping to plan a vacation with my mom, sister, and her family. If we can coordinate our schedules, I'll contact you for our reservations. Thanks again! Gilma NJ

We just got back this evening and I wanted to tell you what a great time we had.  Everything was perfect.  Our accommodations were great.   All our suites were near each other and everyone was happy.  The Concierge service was a great treat!  We have never felt so spoiled and pampered before.  They couldn’t do enough to make us happy.  It really turned out perfect.  We hated to leave! They are building The Italian Village – looks unbelievable!  Hope to go back and stay there in the future! Thanks again!! Joanna G (June 2008)

Just returned from Turks & Caicos.  Everything was great, flight, hotel etc. The 4 couples were very pleased. Thanks again for a great vacation! The Cibelli's, Schlegel's, D'Angelo's and Fords...

We just wanted to let you know that we loved our amazing trip to Beaches Turks & Caicos.  The room that Jane requested for us (809) was absolutely amazing, and the perfect set-up for our family.  We loved the fact that the resort was low occupancy at this time of year, as we did not encounter any long lines and loved the quiet.  The resort was great as always. Oddly, the only issues that we did experience were with the concierge staff.  They were constantly mis-informed, and gave us incorrect information on several occasions, leading to some frustration. Thanks again for helping us plan a much needed vacation in paradise!!!! Please keep us informed of any specials for this resort. Steve & Heather, IL

BEACHES TURKS & CAICOS BUTLER SERVICE Hey It was a great time ,the weather was good we had a day and a half of showers but the temperature was still warm. Alot of Tequila Volley Ball against the Mad Mexican .Our Butlers where this guy Adai a little Phillipain and Keisha both took great care of use.  Hooked us up by the pool and beach everyday with spots and a cooler full of anything from beer,water soda,champagene,red bull ect,be would bring us these hugh shrimp by the pool during the day .We went to the signature  guest party which was also great and got our golden sandals .The butlers took care of everything from checking in  to checking out making all of our reservation for dinner , the irish pub ,the cabs I mean everything .We had actered dinner outside the room with tables,torches ,music ,everything. My daughter and her friend partyed with the entertainment crew until 2am everynight. They through the two of them a party the last night that went until 4.  My son picked up his dive license there by himself which was cool........It was really nice I kinda wish I didn't make it home .  The new village looks like its going to be a great spot also but its going to take a long time to complete . The whole trip was total VIP its like they all know. Mike, NJ

I just got back from my vacation & wanted to thank you for your help.  I had a great time, the island is beautiful.  Next time, I will go to an "adults only" resort, though. Take care & happy holidays, Andrea, FL

Just wanted you to know we have arrived back from Turks & Caicos and the vacation was perfect.  Thank you so much for your recommendation of Beaches.  The resort was absolutely perfect for us.  I think it was only about 30% capacity and the weather was picture perfect too. Just wanted you to know that American canceled our departure flight the night before we were supposed to leave.  They called at 6:30 pm and we were supposed to leave at 6 a.m. the next morning.  This put us in Providenciales at 10 pm the night of our first day of vacation.  I was so disappointed to say the least!  We were already supposed to be there by the time we left Dallas! Because of the cancellation American let us have a flight back a day later than we were supposed to come home at no additional charge.  The amazing thing is we thought we would just take a chance and talk to the resort manager to see if we could spend an extra day since we missed our whole first day of vacation.  At first they told us $680 for another night but after talking to Mr Christ (the resort general manager) he let us stay another day NO CHARGE! Can you believe it? So all worked out well.  Just thought you might like to know how nice they were.  We just took a chance to ask because we knew it wasn't Beaches fault we missed a whole day.  We just thought that courtesy they extended was so great.  We will definitely go back some day. I just wanted to thank you again. It was perfect.  In this world everyone is so quick to complain and so slow to commend and it's always nice to hear a good word. I really appreciate your help. You are awesome. Best Regards, Patti & Guillermo, TX

A quick "Thank You" for your help with our vacation reservations.  We had an awesome time!!!!!!  The Beaches Resort in Turks & Caicos is fabulous and gets better everytime we return, as hard as that is to believe.  We were treated like royalty and everything was just wonderful!!!  We can't wait to return....thinking that maybe next year my entire family (18 of us) will head there to celebrate my parents 50th wedding anniversary, it would be grand!  Thanks again!!!! Michelle, NJ

Thanks We had such a great time.  Hope we can get a group to go to Turks in the spring.  The Sesame Street characters were awesome.  Our son loved it.  Thanks again for booking our travel. Debra, MA

We just wanted you and Twinsburg Travel to know that our trip to Turks & Caicos May 26 - Jun 3, 2006 was Terrific! All the arrangements could not have been better - and YOUR services outstanding.  We will certainly consider your services again for future trips and sing your praises to to others. Great job!  Hats off and if you have been to Turk & Caicos - treat yourself.  Thank you very much. Sharon O

Thank you so much for all of your help in booking our "Weddingmoon" at Beaches resort Turks & Caicos!  The trip was fabulous and the wedding was all I dreamed!  The resort was great & we want to return for an anniversary. (The whole group says they're coming along!)  Rumor has it they're building a Sandals next door. I've already recommended you to many people.  We'll be calling you again soon! Joe & Tracey, NC

We are back and wanted to let you know that all our concerns were completely unfounded.  We had a great time. 1st - had a very nice upgrade to a 2 room suite (SSG Guests) in the main building.  I'm not sure I would want a different room this was perfect for us. Diving - NO PROBLEM - we were able to dive as much as we wanted and when I asked about some of the "stories" the staff thought I was quite mis-informed.  A few bits about this 1- EVERYONE has to get a check out in the pool prior to first dive.  Appears to be no exception.  HOWEVER - there is NO FEE for this.  NO FEE.  I can only guess if you fail that check out you need to take the refresher course $70.00. So unless you are VERY RUSTY - you will get to dive. 2- The water is quite different on the North and South sides of the island - if it is rough on the north side they shuttle you 10 mins over to the south side and take the 2 tank dive from there.  The only potential hang up is the 10:00 single dive. If it is rough on the north side that dive might not go out.  This is only for the comfort of the guests riding to the dive sites. 2b - The unwritten secret - for DIVERS ONLY - the Kids Klub opens at 8:00 to check in your young uns and they can stay through the lunch break.  This is only for divers on the 2 tank dive that goes out just after 8:00 am.  Otherwise the door is locked. Rooms - I did hear a couple of complaints about the musty rooms but people were moved to other rooms.  Could be tougher in high season. Staff - 90% or better of the staff made specific attempts to be friendly.  The dining staff inparticular were always coming over to Brady and getting him to smile. I think not more than a handful didn't say hello as we passed by and most of them were pushing, pulling or toting something.  There is a bit more "warmth" from the Jamaicans but all the staff were great. Jen and I did have to come to grips that we are now taking "different" vacations than before the baby.  That took a bit of adjustment. Other thoughts - this is not a place for those who are not family friendly.  If they want quiet send them someplace else. Food - this is the one item that did not meet standards. Most of the food quality was below average and this was not a busy week.  We found ourselves thinking that most of the food was just ok and that what did stand out as better than average is not what a property wants to hang it's hat on. If people have any option - don't go in the summer months.  This place at or near capacity would have to be madness. I would urge any of my friends to find another time to go.  Besides the crowds - it is hot and just not fun enough to warrant the high season rates. Price value - with the upgraded room I would say it was an ok value (don't know what the price would have been) My general thought was if the package was $1000 less it would be a very nice program.  I see the fall rates are about 1500 less and that gets my attention to consider a return. I can't even remember what else I was worried about.  But again, we have no complaints (maybe a small one about the food). Have a great day. Tom & Jen, MA

Everything was great and all went well.  The worst part was going out of NY are, but everyone LOVED the vacation.  They all also seemed to be pretty happy with their accommodations.  I think there was only one room change due to poor air conditioning, which isn't bad.  Thank you for all your help in making it such a success!  I have recommended you to a few other people as well as we have always had smooth sailing's. Thanks again! Carla, NJ

My wife and I wanted to thank you for your service in booking our trip this past week to the Beaches Resort in Turks & Caicos.  It was wonderful, warm, and sunny all week.  We appreciated the upgrade that you arranged for us in our choice of rooms. Thanks again for arranging a terrific trip! Ron

We just got back from another magnificent stay at Beaches Turks and Caicos.  I can't tell you enough how wonderful it was.  The extra room was wonderful.  It really helped us not feel so cramped.  I don't think many other guests were as lucky as we were.  Thanks for suggesting 2 rooms for the same price as one.  It was so crowded, I can't see that they gave out many double rooms.  Thank you so much for your wonderful help. You have spoiled us!! Regards, Lauren, VA

I wanted to thank you for making the arrangements for our vacation to Beaches Turks & Caicos. We had an excellent time!  We will definitely use you to book our next trip and will recommend you to our friends.  I only wish we could have stayed longer! Regards, Celia, GA

We returned from out trip to Beaches Turks & Caicos.  We had a wonderful time.  Our 5 year old son said that he wants to move to the island.  This is a great family vacation spot.  All travel arrangements went smoothly. Thanks, Sidney, LA

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Hello !! Just to let you know we had a fantastic time at Turks and Caicos in February.  We want the same rooms for next year at the same resort! ! ! ! ! ! !  Speak with you soon. . . . . Laurie, NY

We had a lovely time at Beaches Turks & Caicos last week, thanks for all your help with that one. We appreciated the upgrade to the French Village from the standard room. Jeremy, FL

We're back and had a great time.  The room was beautiful (Beaches Turks & Caicos) and we just loved the resort. We'll be calling you again to book future trips to Beaches.  We also told everyone else to use Twinsburg Travel that we met on our vacation. Thank you again. Maria, NJ

I just wanted to thank you for all your help in booking our Vacation!  We had a wonderful time.  Our 15 year old son is going to find camping in our travel trailer boring after this!  I will most definitely recommend your agency to other people and I actually did tell people while we were there about you!  We met people from New Jersey while we were there that I am sure we will stay in contact with and we actually have talked about going to Sandals with them next year. I will be sure to contact you if we book the trip!  Thanks again for your great help! Sue, PA

We just returned from the Beaches Resort in Turks & Caicos.  We had a great time and appreciate your assistance in making the arrangements. Abby, MD

Just a quick note to tell you about the wonderful vacation we had!!  Thank you for all your help in arranging it!  The jelly fish were missing and we were the celebrities!!  It was wonderful, like we never left.  We had 8 glorious days of sun and beautiful weather ....... we snorkeled and parasailed and just enjoyed the paradise we were in. My girls were thrilled to learn when we arrived that we were upgraded to the 3rd floor!  Again, thank you!!!! So, we're disappointed it's over and need something to look forward to.  Keep your eyes peeled for a good deal next year .... about the same time.  We're thinking about going back!!  Have a good summer, we'll talk soon! Michelle, NJ

We just wanted to e-mail you to let you know we had a terrific vacation at Beaches Turks & Caicos.  We stayed in the French Village and it was really nice.  We are going to go back again next July and would like you to keep an eye open for any specials that come up. Matt & Cathy

Dave and I had a great time at Beaches in Turks & Caicos.  The island, as well as the resort, was absolutely beautiful!!!  Can I tell you, you wanted for nothing at that resort.  It was all there!!  We would definitely go back there again.  Well worth it.  Even the transfers to/from the airport went smooth.  What a nice treat. Thanks again! Karen and Dave, NJ

Hi! I'm sorry I didn't get back to you before this to let you know we had a WONDERFUL time on our trip to Turks and Caicos.  Beaches was terrific and I could have cared less if I saw food for a couple days after we returned. Our only complain with the trip and I thought you might be able to point me in the right direction of who I can write to or call.  We were NOT pleased with Pro Air at all.  The stewardesses were extremely rude and obnoxious.  Especially on the way home, they sat us at the Emergency exit... 2 out of the three children were not allowed to sit there because of their age.  They made it sound to us like "we" had to find somewhere else to sit and see if anyone would switch with us.  It was awful until some nice couple switched seats with us...without the help of the stewardesses. Thank you so much for all your help.  I'm sure we will be reserving again with you .... the kids want to go back next year.  Keep me posted of any specials that Beaches may be running when you hear of them for next summer!!!! Karen, PA

We had a nice time at Beaches.  Our room though was in the main building on the West Wing.  The problem was that every night there was a band at the pool that was in front of our room and the noise was really loud.  We couldn't go to sleep a few nights and we complained to the manager - the music was softer the next night.  We didn't realize that every night the band would play in the same place and by the time that we knew this we only had a few nights left.  I figured that they would rotate throughout the resort, but that was not the case.  Advise your clients (especially those that have children) to stay in the EAST wing.  They will be a little farther from the pool, but there is no noise!!!  Beaches does a poor job of warning people of the noise.  I don't mean to belabor this point, but it was REALLY loud; my wife couldn't sleep, my son woke up and was screaming...  it was bad. Don't get me wrong.  We had a nice time on the trip.  As with every trip there are positives and negatives.  I want you to know the negatives so that others may not have to suffer from them. The positives are plenty.  We had a private baby-sitter who was fabulous.  Her name was Joyce and I would highly recommend her to any of your clients who have small children.  The day-care center didn't look all that good, but that really didn't bother me as I hadn't planned on using it anyway.  The beach was fabulous; the food was surprisingly good; the other guests were all very friendly (there were only a handful of serious party boozer-types); the weather was great; the pools were a bit cold but fun to jump in; my wife loved the water aerobics... I could go on but I won't. Anyway, I thought that you might like this information.  If you want to use me as a referral for other clients considering this resort, that would be fine. Cheers, Dave, Connecticut mailto:largebread@yahoo.com

We had SUCH a wonderful time at Beaches.  THANK YOU! It was absolutely the BEST family vacation, and far more than we were hoping for.  Thanks again for such a great vacation, and all of your help in getting us there. Shana

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Royal Plantation Resort & Spa
 

Thank you so much for arranging the trip to Royal Plantation for us and our son and wife.  Everything was perfect. The accommodations-superb, staff-outstanding, service-tremendous, dining-extraordinary.  No hitches-no glitches from pick up to return.   Dave and Peggy

Annette & I just returned from Royal Plantation and wanted to say Thank You for recommending such a great place! We were celebrating our 1st Wedding Anniversary - and it could not have been any better! The service and staff were unbelievable. The food, the rooms and the beach were awesome.  I have been to the Ritz-Carlton in St. Thomas and to Canneel Bay in St. John - this place is right up there with them. Thank you so much for helping to make our special day that much better - once again you have proven that you are the best!  Thanks again!! Annette & Michael, NY

Hi My work load is finally getting caught up after my return from Jamaica.  You were right, the place (Royal Plantation by Beaches) is incredible.  The trip from the airport was two hours (ughh) but I would definitely go back.  I don't know about spending $7,000 though, maybe for our free week which we will earn in two more visits. A new highway is being built between Montego Bay and Ocho Rios so there were alot of detours and construction delays.  Other than that, the vacation couldn't have been better.  They even gave us the $300 spa credit.  It is by far the most luxurious Sandals we have ever been to.  The food was fabulous also.  The staff was friendly and attentive. I have a little story for you.  Halfway to the airport on our day of departure I realized my diamond tennis bracelet had fallen off, I had no idea where. When we arrived at the airport we looked all over the van without success.  The driver lent me his cell phone and I called the resort to report the loss.  At the time they had no report of the bracelet being found but when I called back the following day to inquire they had found it.  They explained that since it was the weekend, it wouldn't ship out until Monday.  My bracelet arrived by FedEx before 10:00 am Tuesday morning.  Unbelievable! Anyway, thanks for the recommendation.  I have already recommended your agency to friends.  This was my first experience booking a vacation online with an agent from out of state but I was very pleased with how smoothly everything went.  Debbie, MA

I wanted to let you know that our vacation to Beaches Royal was the best.  We spent the whole week with celebrities and rock stars, models and more.  I would go back in a heart beat.  The food was great, better than any other Sandals.  We really liked Ocho Rios Area. Besty & Webster, MD

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Beaches Boscobel Resort and Golf Club
 

I booked my family on a vacation to Beaches Boscobel and we had an awesome time.  All the accommodations were absolutely wonderful.  It was a very relaxing vacation which was very needed.  All the documents and everything was perfect.  There were no glitches at all.  So we just wanted to say thank you very much. Thanks again, Rob, Kim and Kaitlynn

My family and I got back from Beaches Boscobel late Thursday night.  We had been to Boscobel beach 9 times when it was part of SuperClubs.  We found the changes to the resort pleasantly surprising.  Overall the trip and food were good, the last 3 days were not very sunny, but no one can predict the weather. First let me say, I am impressed with your travel agency and the ease of booking and email updates on the reservations, confirmations, sending of tickets etc.. The reason I am writing is to let you know I was disappointed in the Air Jamaica Express aspect of the trip.  I would not recommend the option to other travelers.  I had paid a extra $600 to upgrade the room which included the flight from Montego Bay to Ocho Rios. When we landed in Montego Bay, we hurried to the Air Jamaica Express counter, just to be told the flight would be delayed and hour and a half, and we could take the transfer bus to the resort if we wished.  This was upsetting since the main reason I booked the trip with the flight was to get to the resort in 20 minutes and not 2 hours. We decided to wait for the flight.  It appears the flight was delayed for one other couple who flew with us.  The flight was very nice and gave us a different perspective of the island.  On the return trip, the night before we left, we received a phone message in our room the flight had been canceled.  I complained to the front desk manager of the hotel, who was unaware of the cancellation.  The manager made a few phone calls and determined I would then have to wait until morning to determine if the flight was truly canceled.  The tour desk handles Air Jamaica Express, the woman their was unaware of any cancellations.  When she called Air Jamaica Express she was told both morning flights were canceled.  Then after calling around, it was determined only the 11:55 flight (our flight was canceled).  We were then offered the 9:30 flight, it was already 8:45, and our bags were not packed, plus we had a 2pm flight out of Montego Bay, which would leave us sitting in the airport for four hours, no thanks. We opted to take the bus ride.  Had I know the 1st flight was going to be delayed, and the second flight canceled, I would not have opted for the room upgrade and additional expense. Brian & Karen, OH

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Beaches Sandy Bay
 
 

We had a great vacation in Jamaica from Dec 17 to Dec 22! Thanks, Jim, TN

Inter-Island Jamaica Flight
 

Tim Air Island Transfers to the Negril, Jamaica area (small planes - private charters - 4 to 8 seats) On Sunday, my wife, stepson and myself flew Timair from Montego Bay to Negril, returning on Sunday. On both flights, your employee Robert was the pilot.  On the flight to Negril he wore 3 gold stripes on his shoulder, and the return flight he wore 4 gold stripes. On the outbound flight I assumed he was the co-pilot, although he did the pre-flight advisory, take off, flight, and landing.  The pilot, with 4 golf stripes did nothing but observe.   On both flights, Robert understood that my wife was very anxious about flying, especially in a single engine airplane.  He kept looking back and asking if she was all right.  He obviously was concerned.  He was very courteous and should be considered an asset to your company. I am assuming that since he was wearing 4 gold stripes on the return flight, that he got promoted to pilot.  I hope so.  If not, he should be.  Our landing back in Montego Bay was one of the smoothest landings I have ever experienced, even on a large jet liner.  Robert truly is a fine pilot. Thank you, Tom, Lisa & Kevin , OH

Hurricane Help from Twinsburg Travel
 

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To:  Gordon "Butch" Stewart, Chairman of Sandals Resorts I am writing this letter in the hope that it will be delivered to Mr. Stewart and his management team.  Too often, "poison pen" letters are the only letters written. However, I wanted to write to commend Sandals for always providing the utmost in Customer Care and Service. My husband and I have vacationed at Sandals Resorts for the last four years, beginning in 1996.  We have vacationed at your properties in St. Lucia, Antigua (twice) and the Bahamas.  We were so impressed with your resorts, that we encouraged our friends to join us, (and they did)!! We currently have reservations to return to the Bahamas in May of 2000 with two other couples. In July of this year, when friends of ours were planning their honeymoon for this September, (they came to Antigua with us), they asked our opinion of the other resorts that we visited.  I suggested they try Sandals Royal Bahamian.  We really enjoyed all the luxuries this resort had to offer and knew they would too.  As you probably can guess, their honeymoon was interrupted by Hurricane Floyd.  When I spoke with them upon their return, they couldn't say enough about how wonderful the staff at the resort treated them and cared for their well being and safety during this natural disaster.  Sandals certainly lives up to their reputation for customer service and satisfaction.  During a time when tempers are short and people aren't thinking straight, your staff prevailed.  When it was safe, they were flown to another resort in Jamaica for the remainder of their trip, and received a "Blue Chip" for having their honeymoon disrupted by a hurricane. I have always been impressed with the staff and services at each of your resorts.  Their professionalism, courteous nature and "can do" attitude keeps us coming back!  I will continue to be an "unofficial spokesperson" for your resorts and can't wait to return in May!! Sincerely, Judith, NJ

1999 Sandals Royal Bahamian Resort & Spa (Hurricane Floyd) I just wanted to take a minute to thank you for everything you did in connection with our Bahamas trip.  You made booking the trip easy and stress-free and provided us with much information, and then you went beyond the call-of-duty after we were forced to leave the Bahamas early. I understand from Richard that you were able to get full credit for our trip from Sandals Royal Bahamian Manager, Stephen Ziadie. It was a pleasure dealing with your in connection with our trip, and you can be sure we will be using your services always in the future.  For working with you basically only "on-line", you were more knowledgeable and helpful than any "in person" travel agent we've worked with in the past. We really really appreciate all the hard work you went through for us.  Thank you very very much.  And keep up the good work! You're the best!! Sincerely, Susan, IL

1999 Sandals Royal Bahamian Resort & Spa (Hurricane Floyd) Thank you for all your help in rescheduling (a couple of times) from Floyd.  We got upgraded!  Which was super and the service was top notch.  A little disappointed that we did not  know the offshore island would be closed.  It was kind of neat to watch how fast things on the island and resort started shaping up. They were rebuilding a concrete wall by the beach, building the docks, and planting lots of trees/bushes.  We were a little worried when we had to drive around downed trees and power lines the day we arrived, but by the time we left things were in fairly descent shape.  And thanks for the postcard - it was nice touch!  You can guarantee that your extra effort will bring you some referrals from my direction. Thanks for everything Orion and Heidi, IA

1999 Sandals Royal Bahamian Resort & Spa  (Hurricane Floyd) Per our discussion today, enclosed please find the unused round-trip airplane tickets that were used for our trip to Sandals Royal Bahamas that was canceled due to Hurricane Floyd.  I also want to thank you for your excellent response and professionalism in rescheduling our trip on such extremely short notice, and under such dire circumstances.  I can not tell you how impressed I have been with your services. Very truly yours, Thomas & Linda, PA

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Other Resorts
 

Excellence Riviera Cancun We picked a GREAT resort and will return here again for sure, here is our trip report and I will also send you some pictures.  Our Visit: After 23 straight Sandals trips we decided to go somewhere else and chose the Excellence Riviera Cancun and we found this to be a very good decision.  Our stay was from April 17 to 24 and we had an “excellent” vacation.  We flew a direct flight on US Airways out of PHL and arrived on time and we were quickly shuttled out to find our Olympus tours representative who guided us to our private van transfer to the resort.  We arrived at the resort around 1:30 pm, and we knew before we left, that you do not get in your room before 3 pm and they did not let us in until 3 pm.   The weather could not have been any better with little to no rain, and mostly sunny and warm days and nights, but the wind did blow very strong on several occasions which caused 2 evenings to be a little cool and the ocean waves were very rough on those 2 days. Our Room We stayed in an Excellent Club Level room and we requested a top floor with king bed and our request was honored.  By staying in the Excellence Club Level room you get extra things, (2) Jacuzzi’s - one in the room and one on the balcony, a beach separated from the regular beach, and a beach/pool bar exclusively for club members.  Our room was very nice and had a huge walk in shower, double sink vanity, king bed, (2) Jacuzzi’s, 42” flat screen TV, DVD Player, couch, (3) chairs, a desk and a table.  We liked that you could give the maid a time that you preferred to have you room cleaned each day and she saw that this happened and she never came when we did not want her to.  They also had a card that you could place in your door to tell her if your room was ready to be cleaned or if you need privacy, this was a nice touch.  Nightly turndown service was nice and included a resort fact sheet (which listed the next days activities, restaurant schedule, drink of the day and night entertainment), the next days weather forecast, a little mariachi figurine, and she would place a bottle of water with glass on each nightstand.  Additionally, in the morning a condensed USA Today paper was delivered and hung on your door. Excellence Club Extras Almost every day a gentlemen would come around to the beach with ice cold citrus scented towels to sooth your body with, followed by a young lady who offered you fresh fruit.  We also had a gentleman named Abelado who would get our drinks for us all day long and if you wanted to tip him you could, but if not, that was ok, his service and demeanor were always friendly and smiling.  Also as part of the Excellence Club we could order lunch and have it delivered out to us on the beach.  We also had access to the Excellence Club room which had snacks and drinks available from 7 am to 11 pm, and this room also included free internet access on (3) computers.  They also had (2) Concierges on duty most all day long to help you with anything you needed including private check-in and check-out. The Resort The resort appeared to be pretty full all week long with most guests only staying for 3 or 4 days long and not 7 nights like we did.  This resort was by far the cleanest resort that we have ever been to and you never seen anyone cleaning anything, they must have elves.  The restrooms were immaculate to say the least and they had regular hand bath towels to dry your hands with after washing and these were always stocked up.  Whether you like the beach or pools this resort has you covered.  The beach is HUGE to say the least with tons of palapas and the softest white sand imaginable, and the sand by the water is cleaned up twice daily by a very large sand rake machine.  If you like pools this resort has (5) of them and they are so large they all seem to inter-connect with one another and there were tons of loungers all around the pools, and many very quite areas if you wanted privacy.  As for towels, there were (2) towel huts, (1) for Excellence Club members (tan towels) and (1) for the regular section (blue towels), and they always seemed to have plenty of clean towels readily available and you could take as many as you wanted.  If you did want a certain palapas or pool chair you do have to get up and be out by 7:00 am to assure that you get what you want to reserve.  We never had any problems with anyone removing or taking our stuff off of our chairs or taking over our palapas.  The grounds at ERC were immaculate and very tropical with hardly a branch or twig out of place. ERC Employees: Most all the employees were very friendly and nice and you were always met with Hola or Buenos Dias and all appeared to be very hard workers.  Each group of employees all have their own unique color and type uniforms and after a day or 2 you know what each person does by the way he is dressed.  In all of the formal dinning rooms all the waiters and staff all wore tuxes all day long.  In our 7 days there we saw very few managers around the resort, or if they were there, they made themselves invisible, but we had no problems or issues with anything so this was a non-issue to us.  One thing we liked about the employees and we have never seen before is each and every employee wears a hair net, great idea.  Employees with outstanding service were Abelado, Moises, Jamie, Francisco and Adrian. Restaurants: The food at this resort was very good.  The breakfast and lunch buffets were almost to the point of being un-imaginable on how much on food and choices were available and there were at least 6 different stations and (2) grill cooking stations which kept you moving through the lines.  Our best evening meals were at the Lobster House and the Grill.  We had the (4) largest lobster tails we have ever seen in our life and the one night neither of us could finish our meal.  The Grill had excellent steaks and numerous cuts to choose from and cooked to perfection.  The Spice Tepanyaki meal was also very good.  Our meals at Toscana and Barcelona were good but on both occasions we did not get what we ordered, so we ate that meal and we were also served the correct meal.  Bars, bars and more bars, 10 total, there is no way you could not find a drink at this place made the way you like it and with the proper amount of alcohol, if you wanted more just ask and you shall receive.  They had several house drinks which were very good the Excellence Martini and the Electric Lemonade were both great drinks.  Beers available were Sol, Sol Light, XX, and Tacate mostly offered in cans, some in bottles and Sol on draft.  We will return Excellence Riviera Cancun in the future for sure.  Bill and Cheryl

Riviera Maya Iberstar Parasio HI .. Just wanted to let you know that our families just returned from Riviera Maya Iberstar Parasio and it was wonderful - I would highly recommend this property and wanted to give you positive feedback for any of your future clients who may be considering this location - resort/beach/entertainment/staff - all excellent.

Disney Animal Kingdom Lodge I took over 300 pics while at Disney (think it's my record), plus Disney took about 50.  A lot of pics were taken at the Animal Kingdom Lodge.  I fell in love with that place!!!!  There was so much to do and see... the animals were awesome!!!  There were two savanahs of animals that were open (one savanah was closed because they were remodeling), and there were only brief periods of time that the animals were in their shelter for food and vet checks, but it was only one savanah at a time, so there was never a moment that we couldn't check out animals.  The night vision was really cool, too.  I LOVED the food at the lodge... we got to try everything, including all the native African dishes... delicious!!!  I would recommend this hotel for any animal lover!!!!  Thank you so much for helping us book our trip... you're awesome!!!

Dreams Tulum We are just heading to the airport from Dreams Tulum. What a beautiful hidden gem! It was a boutique hotel, exactly what we were looking for! Not a jam packed busy glitzy place. Beautiful simple rooms, very clean, everyone was so friendly and helpful! There were different themed parties planned throughout the week! Just great! Thanks again for getting us in there! Shawn T

Westin St. John Thanks for all your help…my wife and I had a great time in St. John and we enjoyed our stay at the Westin!  We got back last Thursday just in time to get whacked by our first snow storm of the season!  Oh well, happy Holiday’s to you all and thanks again for helping us plan our trip. Best Regards, Jim

Royal Caribbean Cruise Just sending another Thank You for the arranging of our cruise w/ Royal Caribbean!  We are back home in this lovely weather and would love to go back to the 85 degree, sunny skies, calm waters, great excursions, beautiful ship and wonderful staff of Royal Caribbean.  It was a wonderful trip and we had a great time! Just wanted to say thanks again and I'm sure we will be talking again next year for our next trip, be it on a cruise or possibly a resort! Brian & Leslie

Trip to Curtain Bluff, Antigua The trip was fantastic...couldn't have been better. I can absolutely recommend it to anyone. It is a hotel like no other--it just has a great feel to it. Thank you, Dana, for doing a wonderful job. I was so impressed with your thoroughness and professionalism. As I said when we spoke, I already gave your name to the couple we met, from Akron. Sincerely, Tanja H, Ohio

Aloha (Hawaii) We are back, joke is on us, we did not hear alarm this morning, both late 30 min for work... Thanks you one more time for arranging all for this life-time vacation, except very long flight all went well. They upgraded our room to city view, no charge, provided champagne for very first evening, we rented car for two days and drove two time all over the island, made zillion pictures, tasted food, went to Dole plantation, you name it we did it. Also thanks for helping Alex, hope they will be please as we are. For sure we will use and recommend your service, you should be recognized for your kindness, proficiency, knowledge and most important for patience that you showed to us, appreciated. Take care and have nice day ^j^ Marij, Ohio

Thank you so much for an absolutely fabulous vacation to the Dominican Republic.  We have no complaints whatsoever and talked about planning the exact same trip for next year!  Thanks again.  You have gained my confidence and I will be in contact with you for any of our travel needs in the future. Deborah H. and Family

Royal Cancun Thank you for recommending the Royal Cancun.  We absolutely loved it.  Being a group of 12 people, it's hard to please everyone, but somehow the Royal Cancun did.  Several of us got upgraded rooms and the swim up suites and Presidential suites are both awesome.  Those that didn't get upgraded weren't upset because their rooms were beautiful as well.  The food was good  and there was enough of a variety that we didn't get sick of it during our 4 day stay.  We were all pleasantly surprised as to how beautiful the resort was and how great the vacation turned out.  We were worried booking a new resort but the risk paid off.  The only thing that was a bit of a nuisance was the ride to the hotel and back to the airport.  The Olympus rep told us on the bus on our arrival day that we needed to meet another rep in our hotel lobby at 4 pm to get our return voucher validated.  We left the pool at 3:50 pm and went to meet the guy and at 5 pm, he was still a no show.  After a few calls, we were told he was at the hotel next door and we should walk over.  We did and he told us that he wasn't coming to our hotel until 5:30 pm and that we were given incorrect information.  We were a bit annoyed as it was our first day and we didn't want to be waiting in a lobby or walking to take care of this.  He then said that he'd call the day before we were leaving with our pick up times.  At 4 pm that day, we hadn't heard so we tracked him down and he acted like he never got our travel plans for our return flights.  We reminded him that we sought him out our first day, gave him our flights and that he had the information.  We were picked up at 8:30am for an 11:30am flight and then had to make several stops before the airport.  We would have rather paid more and not have had to make the extra stops and left our hotel later.  Olympus just seemed to be a bit disorganized when it came to the transportation. Again, thank you for making our trip a huge success.  We would recommend the Royal Cancun to others. Colleen, NJ

Couples Resorts I wanted to write to let you know how our Jamaica trip was this year.  As usual, we had a really great time.  I really do enjoy Jamaica. I will start off by telling you that when we got to the airport both mine and Tom's luggage was overweight.  We weighed them before we left but Air Jamaica told us that the documents you gave us were old and outdated and there are new weight limitations.  They only charged us for one of them being that we showed them our papers.  When we were on the plane and looked over all of our papers (even Air Jamaica papers) we saw that their documents told us the same weight that yours did, so I am going to take that up with Air Jamaica.  The weather was a little different from last year, it was cloudier in the afternoon and we had one day of rain pretty much the entire day! First we went to Couples Negril - the room was a corner suite on the 3rd floor overlooking the ocean with a huge balcony with a hammock - we loved it!  At first I wasn't too happy because we were overlooking the Nude Beach and I thought it was just too close for comfort but of course Tom assured me that it wouldn't be that bad (typical man!) lol.  And he was right, after the second morning sitting outside having my coffee I didn't even realize there were naked people all around me!  Actually some days we found it pretty funny.  The Beach was beautiful and so was the resort.  We weren't particularly crazy about the food at this resort but we made do.  We did have a fly problem in our room - everyday about 20-30 dead flies were found mainly the bathroom.  We couldn't figure out where they were coming from!   They would fly around and die soon after????  Anyway, it really wasn't a big deal, at least they would die and the cleaning service would take care of spraying and cleaning them up.  Then we went to Swept Away - was very surprised at the young crowd there - seemed younger then Couples, Negril.  The resort is very big!  Sully and Kelly had a great room -  ground floor with literally a step away from the beach.  When we got there their room was not ready so they asked for another room and that's how they got the ground floor which they loved!  They had the beach at their doorstep and the beach bar two steps away!  We were in the new building overlooking the pool.  It was a very nice and big room but if I did it again I would definitely want to be in the building where Kelly & Sully were.  The food was DELICIOUS at Swept Away.  We enjoyed every meal and we didn't even go to either of the gourmet restaurants!  Unfortunately in this room we had lots of Ants (we had a bug problem this year).  First we found them outside on the balcony all over the walls and the couch - we asked the maid to spray and she took care of them.  Then I woke up one morning and they were all over the wet bar and climbing the walls (I had spray with me which I used).  And then another day in the bathroom and we took care of that too.  It really wasn't a big deal - thank God I don't mind bugs but I will tell you this.  The day we were leaving we had a late flight out and we asked if we could stay in the room until 2:00 instead of 12:00 because it was soooooo hot out and we really wanted to relax in the room and have lunch before we left.  We mentioned that we had the ants and also one night we came back to the room and the air conditioner was broken and someone came to fix it at 1:00AM in the morning!  But again, we never complained so we thought when we asked for 2 xtra hours in the room it wouldn't be such a big deal but apparently it was!  They would not let us stay and in fact they kept calling the room at 12:00 to come to the lobby and check out!  I was so mad that I made sure I filled out the questionnaire when I left and told them just how I felt.  It really wasn't very nice of them.  If it sounds like I'm complaining a lot I didn't mean to.  We really did enjoy it and I will always love Jamaica!  The four of us had different views on each resort and my pic as #1 for couples is San Souci!  Great food, great shows and a beautiful resort!  I'm already thinking about my next trip - would love to go back to Aruba but Tom still wants to go to Punta Cana!  I hope you are feeling well and we just wanted to thank you for ALL of your help with our travel plans.  We appreciate all that you do for us!  Thanks again.  Mary Ellen, NY

Secrets Capri We're back :*( Just wanted to say thank you for EVERYTHING, it was great!!!!!!!! We're definitely going back, we love this place!  Anyhow, just wanted to say thanks, couldn't have done it w/o you! James, CA

Occidental Grand Xcaret Just wanted to send a quick note to thank you for your help with our trip to the Occidental Grand Xcaret.  We loved every minute of our vacation and loved the Royal Club. We were treated so well during our stay.  So well infact that we are already considered where to go next year for winter break.  We were so pleased with how you and Twinsburg helped us that we'd like to use your services again.  We really want to stay at another Occidental Grand property. Thanks in advance! Cindy

El Dorado Resort, Riviera Maya Mexico The El Dorado Resort & Spa was top Shelf and a solid 5 star rating.  Beautiful property, gourmet dining, excellent food presentation, polite and helpful staff.  Recommend this resort for those who want to relax and be pampered. We will return. Dean & Mary, NJ

Couples Negril, Jamaica Just a quick note to thank you SOOOO much for helping us decide on Couples Negril.  It was—by far—the best vacation we’ve EVER taken! While the rooms were a bit run down and pretty basic, the service and food were EXCEPTIONAL.  Everyone we encountered bent over backwards to be friendly and accommodating; it was the best attitude we’ve encountered anywhere in the Caribbean.  There was plenty to do, the house band was fabulous, the grounds and beach and restaurant areas were lovely, and attention to detail was apparent most everywhere. They were at about 50% capacity, which meant no lines anywhere, and the weather this time of year on Jamaica is PRIME.  We did a ton of snorkeling including a night dive, took the sunset catamaran twice, spent time at the beach/pool/game room/gym and bars…and never missed a meal in 9 days. We WILL be back! All the BEST, Susan

Couples Resorts Been meaning to write to Thank You for booking our Couples (Sans Souci) trip.  As usual you did a great job and everything went as smooth as it could.  We even upgraded the flight on the way there because first class was not that much more. The resort was not only beautiful but the people and food were outrageous!  We met a few other couples and had a lot of fun - DAY and NIGHT - actually for me, too much fun one night! I have to say I was a little leery about trying Couples, but to my surprise I absolutely loved it! I like the fact that the resort was not too big but that you could take a short walk to get away from it all at any time.  I also think that it was the perfect time of year because it was not crowded at all.  7 days was just a little too short for us - next time we are going to try 10 days! Thanks again - your the best! Until our next trip............... Mary Ellen, NY

Hi I didn't know why I though you only handled Sandals properties.  It is great to hear otherwise!  I wasn't looking forward to working with another travel agent. You are the one I trust! Thanks Again! Russ Y

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